• 2.0 out of 5 stars

    Great Until It Died

    • Written by James R from Boerne

    The Smart Keyboard is a really great companion to the IPAD Pro. It makes the device as functional as a laptop for 90% of my normal usage. Unfortunately, like many others, mine started to have runaway keys and displayed connection errors right as it turned a year old. By the time it was 14 months it was completely dead.

    The Apple store offered a 10% discount on a replacement device but I buy Apple products because I expect quality and longevity so this just does not seem sufficient.

    Very disappointing.

  • 1.0 out of 5 stars

    Died after a year

    • Written by PQ T from Singapore

    Good keyboard only at first. The biggest problem is that it is not durable given the price of the product. The product died after a year and Apple Support is unable to do anything about it. You might be better off getting a portable bluetooth keyboard from logitech / other companies, which are known for their durability.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Good but doesn’t least.

    • Written by Robert L from Wakefield

    I bought one of these just over a year ago to team up with my new 10.5 iPad Pro and iPencil. Worked great for about 10 months and then stopped.

    Went back to the Apple store where it came from and explained/complained and they ordered a new one.

    This worked fine for about three months until I started getting the “accessory not supported” notice and this has packed up as Wellington the last month or so, when I was abroad working!

    This is very poor considering the cost of the keyboard cover, I do not expect an expensive product from a world leading manufacturer to become unusable after such a short time.

    During my conversation when I replaced it, I got the impression that it is a commonly known fault and possible based around where the keyboard folds along the ‘hinge’ line. Perhaps the thin wiring in here breaks easily?

    If this is known then I suggest that it is sold as “Not fit for purpose” and we should get a refund or lifetime replacements.

    I will be going back to complain again but recall being told that as a replacement it would not have the 12 month guarantee so it makes you wonder how many they expect to break!

    Being a long time Apple user and having numerous Apple products, this is the first time I have been dissatisfied with one of their products.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    iPad don’t recognize in 80% of the times

    • Written by Felipe C from Teresopolis

    iPad don’t recognize the keyboard in 80% of the times. You need to take it out and put it in a lot of times.
    It’s really a total lost of time and money

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    Apple Quality Design and operation - Met every expectation and more.

    • Written by Michael J from Santa Rosa

    I travel 15+ days a month and tried 3 other cheaper keyboards. You get what you pay for and this keyboard beat the others hands down for functionality - auto connection (don't have to pair with bluetooth) to iOS, magnetic/rapid connect/disconnect feature, closest to a real laptop keyboard in functionality and keyboard feel of the three I tried, and sits at a good angle (and flat on table) angle for both typing and viewing when seated at a desk. Am not sure what the negative review for not lying flat is referencing because mine lies perfectly flat?

    2 of 4 people found this useful

  • 4.0 out of 5 stars

    The Best iPad Keyboard By Far - But There’s Still Room For Improvemenmt

    • Written by 준현 문 from 성남시 분당구 운중동

    - Great tactile response for such a thin keyboard
    - Smart Connector negates the need for any pairing or charging - it’s already ready for use, just like a laptop keyboard
    - Unlike a laptop keyboard, it doubles as a cover that is always attached to the iPad, which makes the device extremely versatile. I can easily use it as a normal tablet even with the Smart Keyboard on, or I can easily remove the Smart Keyboard whenever I want to use the iPad alone.
    - At 0.5 pounds, it’s very lightweight for an iPad keyboard case, which usually weighs more than 0.8 pounds
    - Pretty stable for such a lightweight and thin keyboard case made out of fabric
    - It’s dust, water and spill resistant

    - No backlighting (understandable because the keyboard needs to be thin enough to be used as a cover)
    - I wish it could be even lighter and thinner. The device itself is about 1 pound, so relatively spreaking Smart Keyboard is about half the weight of the device it complements. With the Smart Keyboard attached it becomes as heavy as the 12.9 inch iPad Pro.
    - Only one viewing angle for typing
    - Not extremely stable on laps, or other non-flat surfaces
    - No function keys (this is also understandable because having a function row will make the keyboard bigger and harder to use it as a cover)
    - Once in a while the Smart Connector doesn’t connect properly

    Overall, it’s by far the best keyboard accessory for iPad Pro if you do a lot of typing. It takes iPad productivity to a whole new level. But it still has a lot of room for improvement. It is definitely expensive, but I don’t think it’s overpriced. There is no other keyboard accessory you can get that matches the overall experience of the Smart Keyboard.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    The Smart Keyboard Does Not Live Up To It's name

    • Written by John K from Tampa

    Like so many others, I bought the Smart Keyboard for my iPad Pro several years ago and it began to malfunction after approximately one year. Subsequently, I have no ability to type and I receive a constant annoying message telling me the keyboard is not attached properly. I know I've spent upwards of $10,000.00 over the past ten years on Apple computers, iPhones and iPads; nevertheless, a sales person at the Apple Store told me they cannot (will not?) address the problem or give me a refund without the original box. (Honestly, if we all kept our original boxes for Apple products, then we would make good contestants for the "Hoarders" TV series!) Shame on Apple for this kind of treatment of loyal customers who not only use their products, but recommend them to so many PC disciples.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Does Not Last

    • Written by Kenya S from Dumfries

    This keyboard died after about a year from purchase date. The keyboard was rarely used and for price I expect it to last over 1 year. I believe the warranty is 1 year my device died on month 13. I purchase Apple products at a premium price because they typically last; however the quality has gone down of the last few years. Do not purchase unless you plan on buying another keyboard within the next year.

  • 1.0 out of 5 stars

    Terrible - doesn't work and not worth the money

    • Written by Donna S from New Vernon

    I purchased two of these keyboards for my kids for school. My son said that his keyboard started malfunctioning after about a month and my daughter said that hers stopped working after about three months. They would have to un-attach their iPads and then reattach it for their iPads to register that a keyboard was there (it would not type). Now, a year and a half later, both their keyboards don't work at all. No matter how many times they try reattaching the keyboard, 9/10 times it doesn't register. My daughter said that this has also happened for most of her friends, so it's not just their iPad/keyboard, it's everyone. I am extremely disappointed. For $160, I would expect it to be higher quality and it to last longer. Additionally, I had to buy a separate case for their iPads because this doesn't protect the back. Normally, I love Apple products, but this one has disappointed me.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Doesn’t last

    • Written by Brian K from Canton

    Great product while it was working. I take very good care of my devices and my case doesn’t even have a scuff. However, after about 10 months the keyboard stopped connecting rendomly and had to disconnect and reboot to get it to work. Right after the 1 year mark, doesn’t work at all. Called Apple and the only response is sorry but there is no5ing they can do. Seems to be a wide spread problem, and they addressed with the 9.7 and 12 sizes, but those with the 10.5 are Just left with a $160 Smart Cover. Very disappointing for Apple product.

    8 of 8 people found this useful

  • 1.0 out of 5 stars


    • Written by Khurt W from Princeton

    I love my 10.5” iPad Pro. I’ve had an iPad since the original was released in 2010. I bought the Smart Keyboard because I found I was typing to fast and too long for a screen keyboard. But ... the purchase has been disappointing. Sometimes after typing several paragraphs ALL my text will be randomly deleted. The SHIFT key has a mind of it’s own. The space bar often ignores me. The lack of an ESC key means all remote UNIX/Linux terminal software for iOS has an ESC simulation feature.

    Not recommended!

    9 of 9 people found this useful

  • 2.0 out of 5 stars

    Was great.... at first

    • Written by Bronwyn L from DPO

    I WISH I was writing this using the keypad, indeed the Smart Keyboard is attached to my iPad right now... and yet, it is useless.

    it worked perfectly for the first year that I owned my iPad 10.5, but right at the 1 year anniversary I started getting the warning “accessory not supported”. Pulling it off and putting it back on worked, at first, but now it just doesn’t work at all. I’ve searched online and found many other people with the same frustration, and tried all the different suggested solutions, with no luck.

    I am sad, because having thin, light keyboard rally made my iPad a true laptop replacement for me, but now my iPad is little more than a screen, and I can no longer work effectively on it.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    From Great to Terrible in 14 months

    • Written by Penny K from Houston

    Just read many reviews and have to echo the words and sentiments of those who found it to be a great keyboard for a short period of time. The magnets do not connect and I find myself going back and forth between the iPad screen keyboard and the detachable screen and cover. I have tried cleaning the magnets, taking the iPad out and replacing very carefully - nothing works. Lately it has begun skipping and advancing several lines, or getting hung up on a key and continually typing it on the screen until I have to get out of whatever screen I am in. I like to work or play games on my iPad in bed late at night sometimes, but now it will only connect with the keyboard if it is on a hard space and completely stationary. I love the fact that I do not have to recharge it, and it is light in weight. Oh, one other thing is the sound of the keys when I tap on them. If one has fingernails it makes a loud, clicking noise that is distracting.

    Was hoping they’d come out with something better, but alas...

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Not built to last

    • Written by Kristin T from Bellevue

    This keyboard could be great - but there are a ton of examples where it stopped working after less than a year. I’m not a heavy user and this keyboard stopped working several months after I purchased it with my new iPad Pro. I spent a ton of time trying everything I could to fix it, but ultimately I was left with a $160 bulky and non-functional cover. After hearing that Apple is offering an extended 3 year repair program, I waited an hour at the Genius Bar (originally quoted 10 minutes) for the tech to spend 30 seconds looking up the serial number and tell me that it is not covered under the repair program. Apparently Apple extended the warranty for all but the 10.5 size keyboard - even thought the 10.5 keyboard is exhibiting the same issues. The tech said I could buy a replacement at a “reduced cost” of $135. Frankly, while I really liked the keyboard, I could not see paying the exceptionally high price tag a second time for a product that potentially wouldn’t even last a year.

    I am a long time Apple customer and I pay the premium for Apple products due to their reputation for high quality. I’m extremely disappointed in the quality and support I received.

    11 of 12 people found this useful

  • 2.0 out of 5 stars

    This apple “Smart” keyboard self-destructs & turns into landfill garbage

    • Written by Jill B from Castle Hayne

    My apple “Smart” keyboard for ipad worked great for the first 8 months. Then it began disconnecting while I was writing, Then it began ERASING whole paragraphs of my writing, with no way for me to recover my work!!! Cleaning the connections had no effect on it. I am extremely disappointed in Apple for selling me an expensive disposable keyboard with a short life expentancy. Apple should at least replace these defective products. AVOID!

    13 of 13 people found this useful

  • 2.0 out of 5 stars

    Good Product. Terrible Durability.

    • Written by Scott A from Overland Park

    I bought this keyboard for my iPad because it is much easier to type on a keyboard, rather than on the iPad screen. The first downside of this keyboard “case” is that it only protects the screen when closed. There is no protection for the back or sides of the iPad, so that forced me to buy a separate case, on top of the $160 Smart Keyboard.

    The Smart Keyboard actually worked really well for me, and I enjoyed how easy and seamless it was to use. However, for the price tag of $160, this product should last much longer than a few months. The magnetic connection does not work anymore, which means I can no longer use the keyboard to type.

    So now I just have a really expensive, and useless, front cover. Really disappointing quality from a brand that built it’s reputation on “quality”.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Not worth it!

    • Written by GAVIN SUMANTRI S from SINGAPORE

    Had been using this smart keyboard for 1 year and 3 months, my ipad pro suddenly does not recognize the smart keyboard although its magnet is strongly connected. Went to Apple store for troubleshoot, was informed that the only option I have is to replace it with a new keyboard. I was like ??!!¥##??!. S$248 gone just like that? Is this a consumable? Totally not worth it!

  • 5.0 out of 5 stars

    Very Pleased with my iPad Smart Keyboard

    • Written by Jason B from Cameron

    I rarely write a product review but for this particular product I wanted to take the time and do so. I have had my Smart Keyboard for about 6 months and I absolutely must say that it was worth the purchase. I am an Active Duty Army Officer and work on the go a great deal. The iPad with Smart Keyboard is without question a productivity enable for me. I have written complete Drafts of papers, Orders, and Briefing Slides. It is almost as effective as being in an Office with full IT Suite, but unlike being in an Office I can pickup and move within seconds. I highly recommend this product to anyone that lives/works in similar conditions.

    9 of 9 people found this useful

  • 4.0 out of 5 stars

    Good and bad sides

    • Written by Wyatt K from Livermore

    Ive had a great experience with this device. I have had this keyboard for about six months and i haven’t had any problems with it so far, i have take very good care of my iPad Pro and keyboard but the keyboards edges are starting to wear and tear.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by Clarence W from Edmonton

    I bought this keyboard with high hopes. However, it has been the worst Apple product I have used to date. The keyboard worked well for 6 months, then I had connectivity issues. I would open it, and couldn't get the typing to work. My iPad then had repeated error popups showing "Accessory is not supported". I read about and tried running magnets over the connectors. This helped briefly but it didn't last. In the end, I just took the keyboard off and bought a secondary cover in frustration. I hope for the new line, they have improved the quality. Do not buy this product. I would give it a zero if it would let me.

    4 of 4 people found this useful