• 2.0 out of 5 stars

    Does not stand the test of time

    • Written by Jason P from Dorchester

    While the typing experience is very good with this keyboard, it does not hold up well over time. I used mine daily, and the edges of the fabric will quickly fray what looks like thread can be pulled off. In addition, over 27 months I've gone through 2 of them. The first one died after only 11 months and it was replaced via AppleCare. This week the second has died and is out of warranty. Very frustrating and un-Apple.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Meh! There's a problem with this Smart Keyboard

    • Written by Sandy R from Ramona

    First, I love all things Apple so a critical review from me is odd. I got this for my new 10.2" iPad. I had the new (2018) big iPad Pro with a Smart Keyboard like this. That keyboard worked wonderfully with the big pro, so I got the applicable version for the smaller iPad. I love that it's not another blue tooth device to manage, doubles as a case/cover and it won't detach from the iPad unless you make it detach. But, this one has a design flaw. It's a weight/balance thing.

    When the iPad sits in the slot, the iPad weight is too far back and puts the thing off balance. As a result, the keyboard lifts off the table surface ever so slightly. No biggie, right? Wrong. The slight lift in the front gives the keyboard a weird bouncy thing that adds a bit of noise and completely messes with the feel of the keyboard. I measure all new products with "would Steve approve?" THis one is a big no.

    Oh, and why did I get the small, simpler entry level iPad? The big pro was too heavy, and so "manly" it just didn't sit well with me. The square edges and lack of colors (rose gold or white or gold) didn't fit my style. The husband is more than happy to take it.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Failed after six months

    • Written by Fred S from Jacksonville

    I’ve been using it as a stand since early 2018. When the keyboard worked, it worked great. I use it as a cover for the rest of the time. It started delaminating after a year so I peeled the cloth cover off and it was stained green where the internal wires and the Florida humidity did not get along well.

    I would only recommend this keyboard if you don’t mind spending $150 every 6 months.

    Just ordered the new iPad Pro 12.9(2018) so hopefully that keyboard will work much better.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Poorly built product

    • Written by Ginger L from Nashville

    I take excellent care of all phone and computer devices, but this keyboard has failed to live up to its promise... It worked well for a while, but now that I’m out of warrantee, it fails to be recognized by my iPad Pro 2 or 3 times/day. A hard restart will usually get it going again, but this is time consuming and frustrating. After reading this very long list of complaints about the same issue, I’m extremely annoyed and disappointed with Apple for failing to back an over priced, poor quality product. I’ve been an Apple user for years, but am getting pushed in the other direction by high prices and quality issues.

    13 of 15 people found this useful

  • 2.0 out of 5 stars

    Love the idea of this product... not the reliability

    • Written by Zachary A from Old town

    As the title says, “Love the idea of this product... not the reliability .” I’ve had two of these. I was happy with both for about a year each. The first lasted a little under a year before the case started to separate. The second lasted just over a year before the same happened. This time, Apple refused to replace it (outside the one year warranty. I’m sorry, but a $200 keyboard for a device touted as a PC replacement needs to last more thank year or 2. Worse, was after describing the issue to customer service over the phone, they had me drive 2.5 hours to the nearest store. Only then was I told that I was outside of the warranty and my only option was to buy another at full price. The bottom line, is that this is not the best keyboard for the iPad. Look elsewhere.

    Pros: Portability, functionality, form factor/convenience

    Cons: Price, durability, support

    14 of 14 people found this useful

  • 2.0 out of 5 stars

    Expensive and unreliable

    • Written by Trey P from Bagdad

    It was great for a while... but after a year or two it only works intermittently. I have a back up one that I bought but it's nowhere as slim as this. I LOVE my Apple products but when things like this (and cables being made cheaper!) start happening, I really wonder why I'm putting out money on products whose quality is going downhill.

    13 of 13 people found this useful

  • 2.0 out of 5 stars

    Too expensive for short life span

    • Written by Peter W from Westfield

    This product is not to Apple standards. It worked nicely, then intermittently, and now not at all. Just two years of reasonable use. I won't buy again. The cost is too high for the lifespan of the product.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    An extremely useful accessory... until it stops working.

    • Written by Isaiah S from Pompano Beach

    When it was working, my typing speed was blindingly fast in comparison to the standard keyboard (even with a certain company's 3rd party keyboard). I loved it. But After going through two issues and Apple not willing to replace the item again as it replaced over thirty days prior, I'm left with a very expensive stand... but at least that still works for now.

    Not to mention the contact points wear down too easily and actually cause damage to the iPad (deep cosmetic scratches on the magnetic contact points).

    81 of 86 people found this useful

  • 2.0 out of 5 stars

    10.5 Keyboard Fails to Work

    • Written by Christopher W from Ladson

    I'm in the same boat as so many others. The keyboard for my 10.5 Pro was giving me the "accessory not supported" message occasionally for a while but has now become the norm. All manner of connecting/disconnecting, various key combinations found on the web that may or may not be doing anything have now all become unreliable. Apple, please do something for this now very expensive screen protector.

    56 of 59 people found this useful

  • 2.0 out of 5 stars

    Great Until It Died

    • Written by James R from Boerne

    The Smart Keyboard is a really great companion to the IPAD Pro. It makes the device as functional as a laptop for 90% of my normal usage. Unfortunately, like many others, mine started to have runaway keys and displayed connection errors right as it turned a year old. By the time it was 14 months it was completely dead.

    The Apple store offered a 10% discount on a replacement device but I buy Apple products because I expect quality and longevity so this just does not seem sufficient.

    Very disappointing.

    34 of 36 people found this useful

  • 2.0 out of 5 stars

    Was great.... at first

    • Written by Bronwyn L from DPO

    I WISH I was writing this using the keypad, indeed the Smart Keyboard is attached to my iPad right now... and yet, it is useless.

    it worked perfectly for the first year that I owned my iPad 10.5, but right at the 1 year anniversary I started getting the warning “accessory not supported”. Pulling it off and putting it back on worked, at first, but now it just doesn’t work at all. I’ve searched online and found many other people with the same frustration, and tried all the different suggested solutions, with no luck.

    I am sad, because having thin, light keyboard rally made my iPad a true laptop replacement for me, but now my iPad is little more than a screen, and I can no longer work effectively on it.

    18 of 19 people found this useful

  • 2.0 out of 5 stars

    This apple “Smart” keyboard self-destructs & turns into landfill garbage

    • Written by Jill B from Castle Hayne

    My apple “Smart” keyboard for ipad worked great for the first 8 months. Then it began disconnecting while I was writing, Then it began ERASING whole paragraphs of my writing, with no way for me to recover my work!!! Cleaning the connections had no effect on it. I am extremely disappointed in Apple for selling me an expensive disposable keyboard with a short life expentancy. Apple should at least replace these defective products. AVOID!

    22 of 23 people found this useful

  • 2.0 out of 5 stars

    Good Product. Terrible Durability.

    • Written by Scott A from Overland Park

    I bought this keyboard for my iPad because it is much easier to type on a keyboard, rather than on the iPad screen. The first downside of this keyboard “case” is that it only protects the screen when closed. There is no protection for the back or sides of the iPad, so that forced me to buy a separate case, on top of the $160 Smart Keyboard.

    The Smart Keyboard actually worked really well for me, and I enjoyed how easy and seamless it was to use. However, for the price tag of $160, this product should last much longer than a few months. The magnetic connection does not work anymore, which means I can no longer use the keyboard to type.

    So now I just have a really expensive, and useless, front cover. Really disappointing quality from a brand that built it’s reputation on “quality”.

    21 of 22 people found this useful

  • 2.0 out of 5 stars

    A good first effort, but lots of room for improvement

    • Written by Gero V from London

    A good first effort, but I think there is a lot of rooom for improvement on version 2. Quality isn’t fantastic - it feels like it will last, which is good, but its not very refined - for example, the edges of the case/keyboard are sharp enough to cut you. The finish is OK, but pretty basic - a fabric finish would have been nicer and more in keeping with the apple brand. It’s very noisy... really noisy.. enough that colleagues comment when you are tapping away in meetings (don’t sit next to the telecom mic!!). Hopefully I will get quieter with time! I think the lack of travel doesn’t really help. I don’t see why the keyboard could not have been larger - i’m Sure the origami design would allow for this and it would have been nicer to have at least 1 more row of keys for inclusion of short cuts (lifting your hand up to the screen is slow and cumbersome). The lack of backlit keys limits the lusefullness of the keyboard to. Overall, its basic, but get the job done in a portable design. If you are trying to get some serious typing done however, i’d Look for alternatives!

    15 of 16 people found this useful

  • 2.0 out of 5 stars

    Wow Same Experience

    • Written by Zy V from Chicopee

    I am reading some of the reviews about the tear in the keyboard and I have to agree I was a sucker for buying it as well, but it’s helpful when you’re typing documents. I am still trying to figure out what’s to smart about it, besides how it connects to the IPAD along, but once I log onto websites and I try to put in my email address I have use the built in keyboard and not the Smart Keyboard since it refuse to recognize I need to input a lowercase letter instead of capitalized first to log into my account.

    9 of 9 people found this useful

  • 2.0 out of 5 stars

    Love this Smart Keyboard, but...

    • Written by carlos M from Sterling

    I recently notice a small rip on the edge of the Smart Keyboard. Knowing that it was around the one year mark of making this purchase, I hurried to my nearest Apple Store. Turns out the 1 year warranty expired.... you guessed it, last month. Since at this point it is only a “cosmetic” issue, they cannot do anything about it. I’m afraid this is the beginning of the end of this expensive keyboard. I am used to better quality products from Apple.

    The technician said that if the keyboard stops working, which I’m sure it won’t be the case, then he can probably exchange it based on the quality program. I guess I’ll end up with a working, ugly looking ripped keyboard for the foreseeable future. Not a happy camper.

    16 of 16 people found this useful

  • 2.0 out of 5 stars

    Great concept but bad materials

    • Written by Griffin F from St.albert

    This product worked for me very well, but after a couple months the corner started to rip. Now there is a hole in the leather part of the case. This has really disappointed me, I thought apple made quality products.

    28 of 29 people found this useful

  • 2.0 out of 5 stars

    Good product but did not last long

    • Written by Omotara J from Calgary

    I bought 2 of these and they were great but less than 2 years later neither of them work. I expect much better longevity for an apple product this price.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Functionality, yes... Protection and Value, NO

    • Written by Jason V from Philadelphia

    The functionality of this keyboard is obviously very good. The keys do work well and it does *ALMOST* feel like a laptop keyboard. The smart connector works well and seamlessly with iPad... however, for $159 I expect that the back of the iPad should be protected. It's the only thing that stops me from keeping the case. It should have a back case for the iPad like the old Smart Case they used to sell that had protection for the backside of the iPad. I feel that this is not good value for the price Apple is charging (but what else is new). Until I find something better, I'll go back to my Logitech bluetooth keyboard and using my OtterBox Defender as a stand.

    19 of 24 people found this useful

  • 2.0 out of 5 stars

    it does not last

    • Written by Gokhan G from Dublin

    First one (for 9.7 ipad pro) lasted for 14 months. Since I’m in EU, I was able to convince Apple after many long phone calls that it should be replaced under warranty.
    The second one (for 10.5 ipad pro) lasted for 11 months. Now i’m trying to get a replacement.

    Very unreliable product from Apple, if you buy it, expect loads of phone calls, chats with customer care.

    3 of 3 people found this useful