• 1.0 out of 5 stars

    Keyboard loses the connection

    • Written by Andres P from Brookline

    I have replaced the keyboard twice, I got my third keyboard with apple care and after a few weeks the keyboard started to fail too, after a long time (you have to restart the ipad or reset the network) you can get it to work, but this is not functional. I love the keyboard when it works, the design is great but the connection fails. I have used three of these, it cannot be random, there is something wrong with the product. I don’t have apple care any more this means that I will have to buy another. Does this happen with the other brands?

    34 of 35 people found this useful

  • 1.0 out of 5 stars

    Truly Garbage

    • Written by Karlton B from Nasville

    1. Stiff awkward keys: if you are a very fast typer, this keyboard will infuriate you. It is very uncomfortable to type on. I was never able to wrtie more than 1000 words on it without wanting to claw my eyes out.
    2. Heavy: the iPad Pro is already clunky enough, with the keyboard it becomes downright cumbersome and far too heavy (especially if you are a long time iPad user and have become accustomed to a sleek, light device). God help you if you drop your iPad with the keyboard attached.
    3. All of the magnets are too weak: by far the most infuriating case to stand up and baaaaarely holding on to the hinge.
    4. IT L-I-T-E-R-A-L-L-Y EXPIRES!: nope. Not kidding. When they rolled out iOS 11 it instantly became a useless $169 Dumb Cover.

    DO NOT buy this keyboard if for no other reason than #4; don’t completely waste $169. My tip? Get the normal old apple Bluetooth keyboard. I’ve had mine for about 5 years and it still works like a dream.

    40 of 42 people found this useful

  • 1.0 out of 5 stars

    Pathetic

    • Written by Nicholas C from Charlottesville

    Terrible product. Has stopped working entirely, giving ‘accessory not supported’ error messages. No damage and persists with multiple restarts. Apple will not replace, they will apparently only replace 9.5 and 12.5 sizes despite this being a known issue. Avoid.

    34 of 34 people found this useful

  • 1.0 out of 5 stars

    Short Life-span

    • Written by Ryan R from San Antonio

    I've had my smart keyboard for just over a year and it has stopped working. When it's connected I get the "This accessory is not supported" error. Looking online, this seems to be a widespread issue. I've tried the apple recommended fixes (making sure contacts are clean, device is seated correctly, etc) to no avail.

    33 of 33 people found this useful

  • 1.0 out of 5 stars

    Looks good but doesn’t worth the price I paid for

    • Written by PATCHARAPORN P from Bang Kho Laem

    Got it less than a month and it’s started to “not working” for so many times in one day and happened just like that every single day.

    27 of 27 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    • Written by Brent C from Redwood City

    Apple failed on this one. It's sad they haven't redesigned this accessory mid cycle. This keyboard needs it.
    Apple... take a page from MSFT's playbook and create an excellent portable keyboard like the Alcantara surface keyboards - theirs even has a trackpad and illuminated keys.

    31 of 36 people found this useful

  • 1.0 out of 5 stars

    Works great for about 1 year - which is when warranty expires

    • Written by Douglas P from Murray

    The smart keyboard worked fine or the first year or so. Then it started causing "accessory not supported" messages. Sometimes it would work, sometimes it would not. It would often disconnect mid-sentence. Sometimes it would reconnect and start working again mid-sentence after I switched to using the iPad software's on-screen keyboard. I read that Apple has extended the warranty on 12.9 inch and 9.7 inch smart keyboards to 3 years, but not on the 10.5 inch? The intermittent keyboard issue appears to be a fairly common problem. For a $160 device, Apple can and should do better for its customers. Maybe my friend who told me I should have purchased a Surface instead of the iPad Pro with smart keyboard was right all along. Very, very disappointed and frustrated with Apple.

    70 of 71 people found this useful

  • 1.0 out of 5 stars

    One year later, it's a dud

    • Written by Matthew M from Bernardsville

    I usually never write reviews of Apple products because of their high quality, but this keyboard warranted one. I won't repeat what others have said, but in short, the keyboard fails within a year with the "device not supported" error message frequently appearing. Apple refuses to admit the manufacturing error, which is shocking considering the quality we are used to having. I loved the keyboard when it was working, but unless I see a huge sale on it, I can't imagine getting another one. Pretty awful, Apple.

    68 of 73 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money.

    • Written by ANGEL C from Grand Prairie

    Don’t waste your money on the keyboard. I have a 12 inch IPad Pro Smart Keyboard after the year warranty started to fail. The IPad will say device not compatible or whatever is the message, Apple put a workaround of re-start the iPad and see if it recognize the keyboard, it work for awhile until this re-starting, removing, plugging gets old. You can have the IPad in your bag and all of the sudden starts making the noise that the device isn’t recognize. Wasting battery life and your patience not to mentioned when you need the Stupid keyboard the thing don’t work. Don’t get me wrong is the right keyboard for the IPad but the design is not to Apple standards, the $200.00 stupid keyboard becomes stupid after the 1 year warranty, and then you realize how such a sucker you are for buying it.

    52 of 54 people found this useful

  • 1.0 out of 5 stars

    Stopped working within months

    • Written by Noel C from Austin

    I purchased the Smart Keyboard for my iPad Pro and within less than half a year it would no longer respond to keystrokes, and would constantly give me the message saying “this device is not supported”. It was never subjected to any abuse, and there’s no reason it should not be working.

    46 of 49 people found this useful

  • 1.0 out of 5 stars

    It was great... for a few months - "Device NOT Supported"

    • Written by Andrew B from Springfield

    Got the iPad Pro 9.7 version of this and used it everyday... for about 3 months. Then iOS 11 came out and suddenly my Device is NOT Supported." Love all things Apple... Hate that this Smart Keyboard doesn't work like it should. Next time I put $150 out for a keyboard I will get the Apple wireless keyboard for Mac and just use Bluetooth to connect. :/

    39 of 42 people found this useful

  • 1.0 out of 5 stars

    Device not supported

    • Written by Jason E from MOUNT CARROLL

    Both me and my wife have this keyboard for our iPads but they never work. We constantly get errors coming up saying ‘device not supported’. My wife’s is nearly brand new and it stopped working after two months. We took it back to the Apple store and they said ‘too bad, we can’t help you, you need to make an appointment with the Apple app. Impossible to make an appointment for service with Apple. Absolute ripoff!

    39 of 48 people found this useful

  • 1.0 out of 5 stars

    Vinyl seams on cover are separating

    • Written by Phil K from Midland

    I’ve had this.Smart Cover for 8 months and today I noticed that the seams in the vinyl cover are separating on the left and right sides. My iPad sits on the coffee table most of the time, so I don’t attribute this to wear and tear. Apparently, Apple does and has rejected my repair claim. I’m a big fan of Apple products....but not this one.

    26 of 28 people found this useful

  • 1.0 out of 5 stars

    Seriously Flawed

    • Written by John K from North Saanich

    Probably the only Apple product that I'm deeply disappointed with. I've purchased two and they've both started failing after ~4 months (not connecting or Accessory not Supported errors) I tried all the usual fixes.

    It's a pity because this product is great for typing and creates a terrific lightweight laptop.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    They expire within a year

    • Written by Ariel G from ALHAMBRA

    I have owned 2 smart keyboards. Both stopped being recognized by device within a year of purchase. None of the suggested troubleshoots corrected the issue permanently and was short lived until eventually they all stop working altogether.
    If you buy, beware that you will have to purchase a new one every year. In my opinion, not worth the hassle unless you just want an iPad stand.

    38 of 39 people found this useful

  • 1.0 out of 5 stars

    Keyboard design flaw re posting passwords from your Keychain

    • Written by Mark W from St. Paul

    The Apple keyboard designed for the 10.5 inch iPad Pro suppresses the iPad’s ability to enter passwords from the Apple Keychain.

    If you have the Apple keyboard installed, your iPad won’t post website passwords when you attempt to sign in to the website.

    If you pull off the keyboard, the iPad WILL post passwords from your keychain.

    I discussed this issue with a handful of Apple customer support folks, who identified it as a design flaw and flagged the issue to Apple Engineering.

    The Apple engineering team responded that the issue was NOT a design flaw, but an intentional design characteristic.

    Excuse me, Apple? If an iPad user wants to use an Apple keyboard, the user no longer can use the Apple Keychain?

    That two Apple products don’t work when used together is clearly a design flaw and needs to be corrected.

    Just a heads up that this issue exists, and that as of this writing, Apple is apparently not intending to fix it.

    Other than this, I’ve been using the Apple keyboard for a number of months and it works well.

    45 of 46 people found this useful

  • 1.0 out of 5 stars

    Doesn’t last

    • Written by Nicolaas S from North Vancouver

    First started loosing connection. Had to remove and reinstall to regain connection. Then started having key issues. Some stuck, some not working. Seems it was built to last just longer than the warranty. Will replace it with third party Bluetooth.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Takes several tries to connect and constantly disconnects

    • Written by Virginia A from Melbourne

    I’ve used several other brands case/keyboards before because Apple specific product prices are insanely inflated. Work paid for this one though and I figured it should be an improvement on others because it’s specifically designed for the iPad.

    I have to lift and connect at minimum several times and try the turn off/on several times before it recognises that I want to use the keyboard. When you finally do connect you’ll type maybe three paragraphs before it suddenly and for no apparent reason to switch you back to screen keyboard.

    I end up annoying everyone else in meetings with me because the repeated clack or trying to re-engage the stupid keyboard. Asked at Apple store if there was some trick to it that I had missed and was told no, they’re just badly designed (after giving an eyebrow raise to the first presumably official but also total nonsense response)

    Your products are not worth the price but this is total garbage. Going back to Logitech

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    The keyboard disconnects too frequently

    • Written by Asaf N from Hod Hasharon

    There are several youtubers that report the same issue aand there’s no support or good solution. This is very furstrating

    29 of 34 people found this useful

  • 1.0 out of 5 stars

    Think About Before You Buy

    • Written by Alan S from Boise

    This has to be the most frustrating key board ever made. You have jiggle it around, disconnect the iPad from the keyboard and then try to get it to reconnect and pray that it will finally connect and work with the iPad, sometimes it just will not connect. Drives me nuts.

    38 of 41 people found this useful