• 1.0 out of 5 stars

    So disappointed

    • Written by Kathy L from OCEANSIDE

    I do not understand why apple would make such a nice keyboard for the I Pad pro and then have no way of protecting the back of the i-pad. Such a beautiful accessory until you realize that there is no protection on the back. I guess they feel if you ever drop it it will always land on the keyboard side. Such a disappointment . Hopefully they will change the keyboard case or sell a back that could be nicely incorporated .

    53 of 70 people found this useful

  • 1.0 out of 5 stars

    No back cover

    • Written by bruce D from SAMMAMISH

    Seriously disappointed there is no back cover for this, nor has Apple chosen to make a Silicone Back cover for the 10.5" iPad Pro like they previously did for the 9.7". Keyboard works fine, but the absence of any form of protection is a fatal flaw that should cause one to look elsewhere. Surprisingly bad choices by both Apple Engineering and Marketing.

    49 of 62 people found this useful

  • 1.0 out of 5 stars


    • Written by Nicholas C from Charlottesville

    Terrible product. Has stopped working entirely, giving ‘accessory not supported’ error messages. No damage and persists with multiple restarts. Apple will not replace, they will apparently only replace 9.5 and 12.5 sizes despite this being a known issue. Avoid.

    35 of 35 people found this useful

  • 1.0 out of 5 stars

    Keyboard loses the connection

    • Written by Andres P from Brookline

    I have replaced the keyboard twice, I got my third keyboard with apple care and after a few weeks the keyboard started to fail too, after a long time (you have to restart the ipad or reset the network) you can get it to work, but this is not functional. I love the keyboard when it works, the design is great but the connection fails. I have used three of these, it cannot be random, there is something wrong with the product. I don’t have apple care any more this means that I will have to buy another. Does this happen with the other brands?

    35 of 36 people found this useful

  • 1.0 out of 5 stars

    Short Life-span

    • Written by Ryan R from San Antonio

    I've had my smart keyboard for just over a year and it has stopped working. When it's connected I get the "This accessory is not supported" error. Looking online, this seems to be a widespread issue. I've tried the apple recommended fixes (making sure contacts are clean, device is seated correctly, etc) to no avail.

    34 of 34 people found this useful

  • 1.0 out of 5 stars

    Good at first, evolves to unusable

    • Written by Mostafa S from Glyfada

    For the first two months I had it, the Smart Keyboard worked great. It had a few times a day where I and to disconnect and that worked fine, however over time I noticed that using it, my iPad battery lasts 6 hours instead of the regular 10 hours.

    Now 3 months in, its barely usable anymore! I have to reconnect it multiple times every time I try to type, keyboard shortcuts don’t work anymore, and it hogs up most of the battery life. Especially when using it with Apple Pencil.

    36 of 38 people found this useful

  • 1.0 out of 5 stars


    • Written by Michael H from Silver Spring

    Spotted it on display at COSCTO, and I figured that since it came from Apple, I just had to have it. Bad decision. Was first of all very disappointed that the keys are not backlit. Or did I miss something. How come so many third-party keyboards come with backlighting? Secondly, no back protection. It's bad enough that Apple won't include at a minimum a simple vinyl cover for basic protection with the original iPad, instead you expect us to pay $30 to $100 plus for a decent cover. Finally, I buy this combination keyboard/cover and there's no back protection! Returning it today. Steve Jobs is looking down on you from above and he's not happy.

    43 of 52 people found this useful

  • 1.0 out of 5 stars

    No good

    • Written by Adrian M from Lawrenceville

    Very disappointing product to buy. While the iPad Pro is great. This keyboard accessory is disappointing. Starting having connection is issues within the first several months were the keyboard would not function. Months after the connection issues, Keys had delayed responses after typing. Bought the product brand new at an Apple Store located in Lenox Square Mall. Do Not Purchase!

    35 of 37 people found this useful

  • 1.0 out of 5 stars

    Typical Apple ripoff

    • Written by Arno M from Weybridge

    I bought the keyboard last year for my iPad Pro. It worked until I updated to iOS 12. Since then I get the message “This accessory is not supported”. As many times before you waste your money on expensive kit and when the next update comes it is useless rubbish. £159 for just over one year usage is quite a lot.

    44 of 55 people found this useful

  • 1.0 out of 5 stars

    Can’t be more poorly designed for an apple product

    • Written by Andy H from Westminster

    The design of the keyboard can’t be more stupid. The whole back is exposed, leading to unavoidable scratches and dents. The felt like inner surface attracts dirts and can’t be cleaned well. It flips backward so annoyingly easily, making it difficult to open with one hand. I guess the designer thinks the ipad is only used when you have both hands free doing nothing else on a perfectly clean surface.

    I had a Belkin keyboard for my previous ipad which provided great protection and easy of use/cleaning. I can’t wait for a Belkin like aftermarket product to replace this keyboard. What a waste of money for this keyboard.

    37 of 41 people found this useful

  • 1.0 out of 5 stars

    Faulty product, do not buy

    • Written by Alexandra G from Merritt Island

    It’s great until it stops working. My first one was replaced under warranty. I’m on my second one and now have the same issues as the first — won’t connect, keys sticking, etc — only now I’m out of warranty. These keyboards last roughly six months. Don’t take my word for it; do a search. Lots of people are having the same problem. Buy something else.

    33 of 34 people found this useful

  • 1.0 out of 5 stars

    does not hold up to normal use

    • Written by Joel S from Sacramento

    I am on my second apple keyboard. This keyboard works great when it works but does not hold up to normal use. I have to keep pulling the keyboard away from the iPad to get it to reconnect, but often It take 3 or 4 attempts. I think that the connectors to the iPad wear out too quickly.

    The design is great but realistically if you use it normally the keyboard will stop working well within 6 to 12 months.

    39 of 46 people found this useful

  • 1.0 out of 5 stars

    Poor execution

    • Written by Frank H from Huntersville

    The back isn't protected and it's flimsy. The logitech is also horrible and these are the only two on the market that uses the smart connector. Too bad that I bought the Ipad pro 10.5 The 9.7 has more accessories and the extra 0.7" doesn't matter. This will be my last Apple purchase. Your creativity and design died when Steve Jobs passed away. Apple is no longer the same company and it's sad.

    43 of 54 people found this useful

  • 1.0 out of 5 stars

    Device not supported

    • Written by Jason E from MOUNT CARROLL

    Both me and my wife have this keyboard for our iPads but they never work. We constantly get errors coming up saying ‘device not supported’. My wife’s is nearly brand new and it stopped working after two months. We took it back to the Apple store and they said ‘too bad, we can’t help you, you need to make an appointment with the Apple app. Impossible to make an appointment for service with Apple. Absolute ripoff!

    40 of 49 people found this useful

  • 1.0 out of 5 stars

    Started Great but nosedived

    • Written by Steven D from Fleet

    Loved the product at first but now it is a waste of money as it hardly ever works without rebooting 2 or 3 times.

    That said the iPad itself is not as good as my previous ones

    52 of 74 people found this useful

  • 1.0 out of 5 stars

    Not functioning after 6 months

    • Written by ildiko S from frinton on sea

    I bought this with my new iPad Pro 1 year ago and a few months ago just stopped functioning completely

    32 of 35 people found this useful

  • 1.0 out of 5 stars


    • Written by Nancy F from Maple Park

    I bought the keyboard, thinking it's Apple - it must be good. Boy was I wrong. It worked OK for the first year, but now some keys work intermittently. I've trying cleaning off the contact area - no help. When I'm at a meeting taking notes and this happens, it's a huge deal.

    Very disappointed - should have bought the Logitech.

    32 of 35 people found this useful

  • 1.0 out of 5 stars

    Doesn’t last

    • Written by Brian K from Canton

    Great product while it was working. I take very good care of my devices and my case doesn’t even have a scuff. However, after about 10 months the keyboard stopped connecting rendomly and had to disconnect and reboot to get it to work. Right after the 1 year mark, doesn’t work at all. Called Apple and the only response is sorry but there is no5ing they can do. Seems to be a wide spread problem, and they addressed with the 9.7 and 12 sizes, but those with the 10.5 are Just left with a $160 Smart Cover. Very disappointing for Apple product.

    30 of 32 people found this useful

  • 1.0 out of 5 stars

    Looks good but doesn’t worth the price I paid for

    • Written by PATCHARAPORN P from Bang Kho Laem

    Got it less than a month and it’s started to “not working” for so many times in one day and happened just like that every single day.

    28 of 28 people found this useful

  • 1.0 out of 5 stars


    • Written by Brent C from Redwood City

    Apple failed on this one. It's sad they haven't redesigned this accessory mid cycle. This keyboard needs it.
    Apple... take a page from MSFT's playbook and create an excellent portable keyboard like the Alcantara surface keyboards - theirs even has a trackpad and illuminated keys.

    32 of 37 people found this useful