• 1.0 out of 5 stars

    great idea, terrible execution

    • Written by Alexander H from Fremont

    The concept of this keyboard and its foldability into different positions is great, and this would be a 5 star review if it weren’t for the fact that mine (and by the looks of it, many many others) has completely stopped working after just about a year of use.
    It started around 6 months with the occasional need to do a quick disconnect and reconnect to fix the issue.
    But now my iPad will not recognize the key word at all and I threw $160+ down the drain at apple.

  • 1.0 out of 5 stars

    10.5 Smart Keyboard - pricey paperweight. Offered 8% discount buy new

    • Written by Dawn V from Lethbridge

    13 months after purchase, keyboard stopped working. I had heard that some were being repaired or replaced through the forums so I thought I would ask. Support desk suggested I take it to store as it was listed for repair. I drove two hours to the closest location to be told it did not work. I was offered a new one at a deep purchase discount of 8% . My response.....Why would I spend $180 to repurchase what was clearly a defective product?

  • 1.0 out of 5 stars

    Stops connecting to the iPad

    • Written by Raymond C from Lockport

    I have the same problem everyone is reporting in these reviews - my keyboard no longer connects to my ipad pro. It's just out of warranty, and Apple has not acknowledged this widespread issue so they refuse to replace it. I kept perfect care of my keyboard, which looks brand new. I always handled it with perfect care and never dropped it. It's too expensive to fail like this. I would strongly advise against purchasing this accessory.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    SHAMEFUL! Why Haven’t These Been Recalled Also?

    • Written by Tammy G from Sacramento

    Absolutely shameful that Apple knows that these keyboards don’t work properly or, in my case, not at all and they don’t recall and replace them with improved models. The keys started not working or getting stuck shortly after purchase and now it’s dead. The keyboard has been treated with the greatest respect due to its cost. The “genius” at the store had the gall to say to me, “Too bad you bought one of these, I wouldn’t have.” Of course they offered to sell me another one for the “unheard of” generous offer of 20% off. Give me a break!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Unpleasant for typing

    • Written by Eduardo M. A. P from S.Paulo

    When open, keyboard do not lay down properly and typing in it is quite unplesant. Besides, when reading and keyboard is fold, you may press the board and interfere on your Pad. I already bought two keyboards. It is not well designed.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Listen to the Reviews

    • Written by Shawn S from baltimore

    Yesterday I opened my keyboard cover and was presented with the error message that this accessory wasn’t supported and the keyboard wouldn’t work. Then it would work intermittently. Today it totally died. As others have commented, I shocked apple continues to sell this, when clearly there’s a quality issue. A one year warranty on such a defective product is shameful. I certainly won’t be buying another at $159.00.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Fail 2nd time

    • Written by Arthur H

    Apple should review this product immediately, it is not durable. I can't believe it is an Apple product. Apple needs to extend this warranty and fix it!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Limited Life - Apple should admit the issue

    • Written by Grant W from Swindon

    What a disappointment. Apple need to admit that this product will last “about a year” and then stop working.

    Like many other reviewers on here - my Smart Keyboard just lasted the warranty period and then stopped working all together. It was within 13 months of purchase and Apple store refused to replace/help. Usual nonsense about it being “not a known problem” and “normal wear and tear”. I had been in touch with them when it was 11 months old and I had started getting the accessory problem warning. They just went through a few simple fixes and it would connect for a while and then stop.

    It is frustrating that a company which makes so much of its reputation is prepared to allow such problems to continue. I was not even offered a discount on a new keyboard. I know it is a 12 month warranty period; i know that it is what we agree to when buying the product. However, this is a well documented issue.

    Please sell this item responsibly - be honest about these issues with your customers. This keyboard will likely last a year and you will then need to buy a new one.

    I also noted that the keyboard really drained the power after about 10-11 months.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    This keyboard breaks after about 1year

    • Written by Joshua M from Millbrae

    The connectivity of this keyboard with the iPad breaks after about 1 year of intermittent use. My keyboard effectively now is a stand only. I do not recommend you spend $160 for thus keyboard. Look elsewhere.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Beautifully designed yet so full of flaws

    • Written by Guilherme V from Santo André

    I've bought a Smart Keyboard because when I bought my iPod Pro the Genius Bar salesman told me wonderful things about it and so I was convinced. I used everyday for my job and at my university for 1 year and half without any problem, tho I find it very frustrating that there is no back cover and I had to put it inside my leather briefcase so I could avoid damages behind it and on the corners of my iPad.

    My main issue, like everyone else here, is that after some time, beats me why (maybe because of dust or even the worn out magnetic attachment things), the keyboard won't connect as it should: I need to recharge my iPad and start pressing keys randomly so it can recognize it. If I use it as a cover, I will need to do it again, what is terrible because I lose about 5 minutes each time looking for a charger and fiddling with it.

    It is an absurd that I suffer the same issue as the first gen keyboard and Apple won't repair it just because it forgot to include in the recall, despite being the same problem.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Letters come off after 6 mos and Apple considers it “wear and tear”

    • Written by Jeffrey A from Redwood City

    The keyboard itself is OK. The magnets can shift and your iPad can fall out if you’re not careful.
    But after 6 months, the letters should not start coming off the keys.
    Apple tries to explain this “normal wear and tear”, to which I say: Your keyboard should not be unusable after 6 mos.
    This is not a quality product with a reasonable lifespan unfortunately, and Apple seems to be having a lot of difficulty taking responsibility for product quality problems of late.
    Also: The iPad Apple Store App doesn’t support adding reviews - only consuming them. Perhaps this was done by design? ;)
    If Apple wants to design this product properly it can’t have “printed-on” letters, and it needs a backlit keyboard.

  • 1.0 out of 5 stars

    It works only when it wants

    • Written by Regis S B from São Paulo

    The Keyboard is an essencial point on IpadPro but it doesn’t last more than 1.5 years. Row thought the comments and you’ll see that I'm being honest. It fails every day, reject the connection and after 2-3 minutes it became alive.... after 5 minutes it disconnects in the middle of your text, and 30 seconds it connects again.
    I brought it to Genius Bar and they say that the guarantee is over, and the can give me a USD 20 of discount if I’m purchasing a new one. That’s ridiculous. Just check how much comments we have here with this situation. I purchase an Logitech k780 to work as combo with my PC and MacBook and THAT'S is a great keyboard. I'm frustrated in the way apple treat consumers and its a clear product fault, its not a misuse or something in this way. The product has a MAJOR PROBLEM syncing and you’ll see everybody complaining about that - disposable product, really not the kind of think that worth buying - that's sad, because the functionality is great WHEN it works.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Keyboard stopped working

    • Written by Travis R from Fort Meade

    Keyboard stopped working took it in to get it fix or replaced on May 6 019 warranty ran out May 2 2019... Apple extended warranty on the first gen but I guess that didn’t include this keyboard... I am not sure if I want to buy another one but I miss my keyboard.. First time in literally dozens of Apple products that I have been disappointed....

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Stops working for the 3rd time! 3 keyboards, really?

    • Written by BARBARA K from chapel hill

    How many hundreds of users does it take for Apple to fix this problem, at 150 dollars a pop, this is unacceptable stops working without any reasons... just after the warranty expires. Shame on you. and an Apple pencil holder would be helpful too

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Terrible, Defective Apple Keyboard

    • Written by Luciano M from Swarthmore

    The keyboard works intermittently after only a year and a half of use, and is otherwise in mint condition. The quality is unacceptable. I tried to service the product but they don't repair these keyboards.

    Genius Bar and Customer Service were totally inefficient. I had to wait for almost an hour to get accurate information.

    20 of 22 people found this useful

  • 1.0 out of 5 stars

    Buggy for an Apple product.

    • Written by Kennard Y from Apison

    Oddly, this keyboard is weirdly buggy. Out of the blue it stops responding and I must detach then reattach it to my iPad. Likewise, it will get stuck on a key and keep repeating it until I detach then reattach it again. At first I thought it was dirty or worn contacts but the contacts are clean and make a solid connection. I made the mistake of outfitting my whole department with these and more than half report the same issues. This is sad because the form factor is great. They keyboard is light, slim and quiet. When it works, typing is accurate, too. But dang is it buggy. I would use caution if buying it and needing for for real work. Yet again, another Apple product that suffers from the loss of their amazing leader. This seems to be a recurring theme with almost all products. Even a simple keyboard is not safe from lack of attention to detail. Luckily, the few Logitech keyboard that we have swapped out for work very well.

    15 of 17 people found this useful

  • 1.0 out of 5 stars

    Frustrated

    • Written by Adam G from Ottawa

    Here I have a keyboard that won’t connect or ‘isn’t being recognized’ by my iPad, not even a year old. iPad Pro 10.5 is a beast with this keyboard, thin light, perfect. I am very gentle with my Apple products (I have a 2008 iMac and 2011 MacBook Pro that are nearly mint).
    This product has an issue it might as well be ‘smart connector gate’ or at least part of the ‘Apple Keyboard’ gate.
    Given as a gift to go back to school, so I did not receive bill of sale. I understand they can’t just have people busting up stuff and replacing it, but this product wears out so quickly. I had a Smart Cover for 2 years on my last iPad that looks newer than this thing. This month it decided to stop working.

    Called Apple, the person who helped me was very nice, but kept asking questions that made me question if he knew the product line. Brought me to another Specialist who I think hung up on my cause they were frustrated.

    Not pleased.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Keys stop working

    • Written by Gareth S from San Francisco

    For. Product in their Pro like, the quality is unacceptable. The keyboard works intermittently after only a year of use, and is otherwise in mint condition.

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    Rip off

    • Written by Attah O from Randallstown

    Piece of trash. Does not protect iPad at all and Just stopped working after about a month...... waste of money... wish I could give it zero stars

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Not worth it

    • Written by Joan P from Mississauga

    I loved this keyboard while it worked. Stopped working in the 13 month. No warranty left. Too expensive for the product life. Judging by the reviews I am not alone. Makes me question the quality of Apples products for my future purchases. Not happy

    2 of 2 people found this useful