• 1.0 out of 5 stars

    Doesnt Work After Few Months

    • Written by Andrew A from Palm bay

    Bought this case and was very happy with it the first month I had it. After about 2-3 months, it was losing connection with my phone constantly causing it to sometimes force reboot. At times my phone battery would drain while the case battery was untouched. Swapped out the case since it was within a year and still had the same issues after a few months. I would not recommend this product at all.

  • 1.0 out of 5 stars

    Constant charge "beep" from phone makes this product worthless

    • Written by Ken D from Hidden Valley Lake

    I was so happy when this product was released because I didn't like the "on/off" switch of my non-Apple case. But after using it for a couple months, I'm so unhappy. Like so many others have reported, the phone randomly "beeps/vibrates" in the case, just like you would hear when you plug it in to charge. Support claims they've never heard of this issue, but obviously that's a LIE!!! It's so irritating, I've considered going back to my 3rd party battery case.

    GET IT TOGETHER APPLE!!!!!!!!!!!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Defective product

    • Written by Derek W from Cambridge

    Something is horribly wrong this product, and i do not save that about apple products very often. I am now on my 3rd case. The battery case will stop working after a couple of months of use. It will continually disconnect and reconnect thus causing a constant vibration. This makes the phone useless. Seriously disappointed in apple for making such a defective product.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Nope

    • Written by Joel P S from Kansas City

    This case is not good. Get the competitors instead. Battery stops working after just a couple months, causing the phone to spaz and vibrate continually. I definitely do NOT recommend. Money grab. Terrible product. Hope Apple gets back to putting the customer first.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Do not purchase.

    • Written by Ethel T from Ashburn

    The charging port stopped working after less than 3 months.

    1 of 14 people found this useful

  • 5.0 out of 5 stars

    Best case ever

    • Written by Daniel S from garza garcia

    This case does completely it job my battery now runs for like 2 and a half days!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    As many others have stated already....

    • Written by Nitish M from Coral Springs

    My case lasted approximately 2 months before having the same issue everyone else is having.... It keeps disconnecting while my phone is still in the charging case. Apple said they would replace it but its been over a month now and they keep saying it is out of stock..... How is this possible?

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Horrible, we are on our 4th ones

    • Written by James W from Ankeny

    I had the old one for my iPhone 7 and loved it, worked for a year without a hitch. I bought two of these the day they were released in March. My wife is on her THIRD case and now mine is crapping out. Hers have all worked for approximately 1 month and then start losing the connection where it constantly makes the ding for being plugged in and unplugged. Mine does the same thing. The Genius Bar told me they would replace it, but THEY HADN'T HEARD OF ANY ISSUES! Obviously, we aren't the only ones. They made me feel like an idiot for telling them it wasn't the phone, but the case, because she couldn't just have 3 bad ones. Definitely not worth $130. They should start paying me mileage every time I have to drive to the Apple Store.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Broken design

    • Written by Paul D from CHELMSFORD

    I'm on my 3rd case (2nd replacement) and they have each faield between 8-10 weeks of use.

    This time I have noticed that if you 'pop' out the phone out of the flexible section at the top, the case becomes recognised again, and starts charging.

    Clearly not a satisfactory solution, but would would be interested if others experiencing issues find this fix to work - its possibly just a design issue that could make this case a worthwhile purchase.

    Best to avoid until a proper fix has been identified/introduced.

  • 1.0 out of 5 stars

    Should have skipped anther release

    • Written by WILLIAM H from Ewa Beach

    I've used SMART cases since their introduction, and was excited to see it released for XS, but I'm thinking it still isn't quite ready for full release. Does not consistently charge phone (by wire or wireless) or maintain headphone connection. Extremely disappointed with this iteration of the case!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Was Great. Not so much now!!

    • Written by Eric J from SAINT LOUIS

    First three months, I loved this case! Worked as well as my old one for my iPhone 6S. In fact, I was telling everybody with an iPhone XS to pick one up. Now........not so much. As others have stated, there is definitely design/manufacture flaw with the case. It always disconnects and connects to the phone. It's very annoying as you continue to hear the connection sound to power the phone makes with the volume on.

    With these case now being unavailable to ship until mid August, I'm hoping Apple has identified, and is fixing, the flaw. I'll then see if i can get a replacement. For now.............I'd stay away!!

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Its great when It work

    • Written by Brian K from paramus

    There is some kind of design fault with the case as I am on my third one and this one is already starting to break

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Horrible battery case

    • Written by Nolan T from New York

    I am on my 4th case in less than 5 months. Apple has a bad manufacturer. It is a design flaw. Case just stops charging and working w iPhone. At least that is what the Verizon store told me. They have been cool and replaced the case each time. For me... case just does not want to charge. I get the orange light instead of the green light if I try to charge the case by itself. If I use the case and the phone, the battery case has a mind of its own. It just vibrates itself today. Charge. Don’t charge. Charge. Don’t charge. Charge. Dead phone battery. Dead battery case. Super frustrating.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Horrible product stay away

    • Written by Alvin R from Miami

    I bought this xs battery case about 1 month ago and like everyone else.
    I am experiencing the same issues turns off and on again by itself disconnects and connects constantly .
    Worst apple product i have ever invested in and its expensive at that.
    Too much money for such a bad experience.
    If i could get my money back i would but im just over the return window....

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE!!! - Cant give 0 Stars!!!

    • Written by Dirk C from Livingston

    Working on my second case now. First one fried after a month. Second one is now dying after 2 months. Of course you have to take time to take it back to an Apple store to get it replaced and wait 5-10 days to get the replacement. It will turn off and then turn on all by itself. Apple should be ashamed to have their name on this product!

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    WHAT HAPPENED?

    • Written by Jessica C from Levittown

    I specially waited to buy a new phone bc of the Smart Case. When I found out they came out with the case for the XS I jumped on getting a new phone. However, the case DOES NOT WORK. Seeing all the reviews below I'm not the only one with the problem. I'm on my 3rd case and I was determined there was something wrong with my phone until I came across these reviews. Works for a few weeks then in and out of charging, vibrating every two seconds bc it does not hold a charge. VERY annoying. Luckily my case is still under warranty. I want my money back. They need to recall this product and get this issue fixed ASAP!!!

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Pooooor

    • Written by Arman A from Tujunga

    First started connecting then disconnecting, then it wouldn’t charge. I went to Apple they don’t have a replacement for me

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Worked great until it didn’t

    • Written by Aaron R from Cary

    Just like the rest of these reviews... 2 months in the connection got flakey. Constantly disconnects and reconnects. Impossible to use in the car. Stay away from this.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    A complete waste of money and time

    • Written by Abdirahman M from Columbus

    I've gone through Five, I kid you not five of these batteries. They stop charging every few weeks or so. And seeing as it's outside the return policy until I cannot replace it, I am so very unfortunately cursed to keep replacing this retched case. For the love of god and all things holy do not buy this case.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Connect and Disconnect

    • Written by Kevin O from Butte

    On second Case and now it is doing the same as the first after a couple of months.. Constantly connecting and disconnecting to the phone


    Poor Support... Now out two cases

    9 of 9 people found this useful