• 1.0 out of 5 stars

    Poor Quality, No Longer Work

    • Written by Jeremy P from 123

    I was gifted a pair and used them occasionally over the last year and a half. Despite being hardly used and handled gently (and away from water), they no longer function. The light goes on when they charge, but will not turn on when unplugged from the charger. Tried all the different remedies online, including various resets, but nothing works and they are now out of warranty.

    $180 (CAD) piece of junk.

  • 2.0 out of 5 stars

    Great, but didn't last very long !

    • Written by Luke I from Caterham

    Great headphones, sounded good, nice and portable, best in the market for what they do and the price. However considering they lasted little over a year for me, they are of poor build quality... wouldn't recommend unless you're ok with buying another pair just outside of warranty period.

  • 1.0 out of 5 stars

    Broke after 10 months, do not buy.

    • Written by Jack M from London

    I thought they were a pretty good set of headphones and decent sound quality, but after 10 months they wouldn't switch on. Tried charging them as I thought the battery was flat and the lights flashed, but no good, they were dead! After reading online this is a common problem and that Apple are very unlikely to repair or replace them. Very disappointed with this purchase and unlikely to buy apple/beats products again.

  • 1.0 out of 5 stars

    They Break Every 3-6 Months

    • Written by Eli S from Media

    These headphones break every 3-6 months, and need to be replaced at the Apple Store. They stop working for no reason, and the Apple employees can't fix them and then they give me a new pair. I think I'm on my 5th or 6th pair right now. Something is wrong with this product. If they didn't keep breaking, I would love these earphones. They have good noise isolation and the W1 pairing is easy. It's a shame that they break all the time. It is really bad.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Will Fail, Fast. Much too expensive for that.

    • Written by Alex J from Brooklyn

    I am on my third pair, which has just died. The first, from 2017, died in warranty. Replacement involves going to the Genius Bar and a lengthy wait. You do not just get a replacement from stock: they mail you one, so that takes another ten days or so. Apple may wish to have comments limited to the device, but know that you are also going to be paying for a Genius appointment, and to live without Bluetooth headphones for some period: I think that's worth knowing. That pair also died, but Apple only gives a 90-day warranty on that, so I got a new refurb pair rather than paying the $79 out-of-warranty repair cost which again means getting some mailed to you. While outside 90 days, that failure was also in less than a year. That third pair has also just died with the "three red lights" problem, which is exactly what happened to the other two, and seems to be a failure of battery management software that cannot be fixed by a reset or plugging the Beats X into a Mac to update software. That is three pairs in 27 months, so an average of nine months per pair. This is endemic. This is a bad product: the sound is fine and the functionality OK, albeit with the really arbitrary placement of the mic and buttons on the left rather than the right. But it is WAY too expensive for this kind of reliability, and it also makes something of a mockery of the claims of environmental friendliness. Avoid these: it is not just that battery life will deteriorate, but that the product will fail, with no apparent reason.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    3rd PAIR and still no luck!

    • Written by Diego S from Irvington

    I've been through 3 pairs of these in 2 years owning from sudden mechanical or software problems. I'll typically get half a year of use out of them and then they start stuttering, or 1 bud goes out completely, or the whole thing just doesn't turn on. Fortunately, I have not bought a single replacement, but this is just unacceptable.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Trash!!!! Do not buy!

    • Written by Khushi M from Willoughby

    these won't turn no! I tried everything on their website, the light works when its plugged in but the moment I unplug it, it stops working altogether and there's no light! a complete waste of money, if there was an option for 0 stars, believe me, that's what I'd be giving it! can't believe they're still being sold after so many complaints and no solved problems! a complete scam

  • 1.0 out of 5 stars

    Sound Great but the poorest of quality

    • Written by Sean H from Thornton

    I've been a long-time Apple user and fan and will continue to be for most all of their products. One of the reasons I am willing to pay more for Apple products is due to the high quality and longevity of their products. Whether it's an iPhone, a macbook or an iPad, I have always been able to use the product for well beyond it's expected life.

    However, these headphones are just not up to the quality standard one would expect from an Apple product. just after a year of casual use, the right earbud has stopped working. You can tell it's a hardware (soldering/connectivity) issue because you could manipulate the wire and it would intermittently connect. When I attempted to contact Apple, I received the boiler plate sorry it's out of warranty response. No discussion of how I used the product or acknowledgement of a quality issue.

    I would highly caution anyone considering purchasing these headphones. Unfortunately, the price does not match the quality and I don't seem to be alone in that feeling.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Fine sound/often failures

    • Written by Jan M from Barcelona

    Speaking of the sound, you get what you would expect from Beats, nothing to write home about. I quite like the product design, they are lightweight, fit well in my ears and don't slip of my neck thanks to the material of the neck strap. What certainly does not justify the price are the random and sudden failures. Like seriously, what the heck?

    Save yourself the pain of going to an Apple Store, waiting for the replacement which will inevitably break again sooner or later. Also that will likely happen after the warranty is gone as the replacement does not prolong the warranty period. Never ever had I had headphones in $100 price range that would die so often in such a short time span.

    2 of 2 people found this useful

  • 3.0 out of 5 stars

    Great while they worked.

    • Written by Will R from Reading

    Honestly these headphones were great while they worked. Comfortable, sounded good (I'm an audio philistine and don't have much to compare them against, but music came out), and they worked great with the iPhone.

    However.. the headphones died completely while within warranty and were sent away for repair, worked great again for a few months, and have just recently died again - now outside of warranty. Its a little difficult to stomach replacing them at this cost when they haven't been used particularly intensively during that time.

  • 1.0 out of 5 stars

    Trash - Don't Buy

    • Written by Michael V from The Woodlands

    First pair I purchased lasted 11 months, then they wouldn't connect. Apple replaced them with a "new" pair, but said the warranty would be based on the first purchase. 4 months later the "new" headphones won't connect, won't even stay powered on, and the original warranty is done. Why does Apple continue to sell/produce such a junk product - Steve Jobs would be disappointing. Go ahead and read all the other reviews and you'll see that this problem is common. Don't buy them.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    I love the sound but they break/malfunction far too easily

    • Written by Matt F from Gansevoort

    I'm on my second set of Beats X headphones and am currently either in need of repair or replacement. However the repair price is $92 when a brand new pair sits at $99!? I'd look for an alternative to the beats x. The wiring doesn't seem to be durable and its tempermental when pairing to devices.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    DON'T WASTE YOUR MONEY!

    • Written by Edward H from London

    I had two pairs die in the space of 16 months. Red and white lights of death! These headphones come with a 12 month warranty but you only get 90 days on any replacement. Shame as the quality of sound and battery life are excellent but the overall build quality clearly isn't!

  • 1.0 out of 5 stars

    Would be perfect if they didn't break repeatedly

    • Written by Michael C from Northville

    Comfy, good sound quality, but I've had to get these replaced ~5 times for the same exact problem. The sound in one of the earbuds (I believe it always is the right earbud, but can't say for sure) goes out. The Apple store has been very good about replacing it every time (i've tried both refurbished and right off the shelf), but it simply is not worth it. These have never lasted more than 3 months without breaking. I'm not rough with them in the slightest either. I take good care of my electronics, and they only ever sit on my desk charging when not in use anyways.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Pain in the ***. Blinking red and white lights !

    • Written by Akshay G from New delhi

    Used to love them. Then, one day, they don't want to start. Keep blinking red and white. It feels like Apple wants the earphones to go out of service after warranty is over. Terrible !

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    DONT WASTE YOUR MONEY!!!!

    • Written by Lakea M from Hyattsville

    I've have these beats for 4 months and they have went out on me twice. They worked great when I first got them then a month later they went out. I sent them for repair and Apple sent me a new pair Now 3 months later I'm having the exact same issue. It connects then immediately disconnects with flashing red and whit lights AND THE BATTERY SHOWS 100% They are trash and every who owns them should receive a refund.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    avoid

    • Written by Paul M from Chandler

    My girlfriend's pair failed last year and now mine is doing the same just like everyone else states. Do yourself a favor and steer clear of this product and brand.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    2nd Pair & Both Broke at 6 Months

    • Written by Steven J from Indian Hills

    First pair they denied repair despite being under warranty. They sent a picture of a hole in the speaker? I was so reached but in a hurry so I bought another. My right speaker just quit this weekend. I’ll send these in & see what the Apple machine does or doesn’t do. I see myself never purchasing another. $200 down in a year half. I’ll edit when when Apple replies..
    DON’T DO IT!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Avoid at any cost

    • Written by Johannes B from GÖTEBORG

    Sound quality is quite good, and battery life and quick-charge feature is impressive. But the build quality is embarrassing! My first unit lasted about 5 months until they started having trouble pairing and randomly dropping connection. After a couple of months they started to reset themselves a few seconds after pairing, which made them unable to use at all.

    I hoped Apple would have improved quality by the time I got a new pair, but they only lasted for about 2 months. I was sitting in my couch, listening to music when they suddenly turned off. I knew they had about 40-50% of battery life left. When trying to charge them I realised they were completely dead, the LED doesn't even blink when charging. So now I need to get a new pair again, but what will happen when the warranty doesn't last any longer? I know, I will be left without headphones and will be forced to pay for new ones. But when that time comes I certainly won't buy another Apple made product.

    It's a shame Apple won't recognize these shortcomings, I know a lot of people have similar experiences with these phones. Don't they realize the damage it causes to their brand in the long run? Sure, it's a Beats product, but everyone knows they are built by Apple.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    JUST DONT

    • Written by Bailey J from Hines

    If I could give this product 0 stars, I would. I have had to have these replaced or "repaired" three, maybe four times at this point? They have just suddenly stopped without warning. The "advice" I've been given by support people from Apple have been to restart them, plug them in to my computer, or make sure they have been fully charged. I've done all those things multiple times before contacting them, and then their only answer is that I can send them in to be replaced or repaired if they are in their 90 day warranty. Keep in mind that every time they've stopped working, it hasn't been because of some kind of damage I've done to them. I've gotten to the point where I barely use them because I don't want to break them, but it happens anyway. And then what happens when that warranty runs out and they just stop working again for some random reason? I have to pay for them to be serviced, that's what. Do yourself a favor and just skip buying these altogether. It's not worth the hassle.

    3 of 3 people found this useful