• 2.0 out of 5 stars

    Problems outweigh the benefits

    • Written by Alexander D from London

    When they work they're great (hence the second star), but...

    I bought these 9 months ago. Since then they have broken three times, and the most recent replacement set I was given lasted only three weeks before breaking again yesterday. At this stage it feels like I spend more time having them repaired than actually wearing them! I have a couple of friends who own the same make and they have both encountered the same issues so I'm afraid this seems to be a defective product. HonestIy, I wouldn't buy them again.

  • 1.0 out of 5 stars

    Legit, the worst ever.

    • Written by Lucy M from Sugar Land

    Apple needs a wholesale recall of these. I’m incensed that they continue to sell these. Look at all the one star reviews. I wish I’d read them. What a waste of money. The light notification went first. Then the sound, now the battery lasts an hour if I’m lucky. All in less than 6 months. I’m pestering this doesn’t bleed into their other products.

  • 1.0 out of 5 stars

    Awful, unreliable

    • Written by Vladislav V from Moscow

    I had to change mine 2 times, my wife’s once and my friend’s one broke the other day as well. They just stop working for no reason, sometimes it’s a couple of months, may be a year or two, but once you’re out of warranty, you’ll have to pay for this defected product.

  • 1.0 out of 5 stars

    DONT BUY PLEASE READ lost $260

    • Written by Ralph B from Miami

    I suggest not buying these in any color . I purchased two,one for me and one for my wife they both no longer work both of them the batteries don’t function.I started to read about them and find out everyone is having the same issue and apple wont admit that they have created a product that has issues apple keeps making products with faulty batteries. Their solution to this issue is to sell you another one for $79 and you have to pay freight you might as well go into the store buy them for $100 and get them the same day the $15 you save won’t be worth it. I suggest buying a different brand if you want them to last.

  • 3.0 out of 5 stars

    Not sure? Read this

    • Written by Yasmin H from Enfield

    Pros:
    -Connected well to my phone
    -connects at a medium-fast rate
    -Box comes with a lot of spare earbuds
    -It's a nice white, clean good quality material
    -Convenient for phone calls as you can multitask
    -Charges via lightning which is convenient

    Cons:
    -The bass in these is the lowest I've ever heard in a pair of earphones and I've been through quite a few of them. It makes it feel like half the song is missing
    -Charge life does not last that long
    -The mic bugs out sometimes; I've had to repeat myself so many times on the phone even though the mic is right next to my mouth
    -The wires are awkwardly loopy (when you have the earbuds in) cos of the sturdy material. Feels a little odd.

    Overall whilst I am really disappointed with these considering Beats and Apple's reputation due to the lack of sound quality and technical convenience, I kept them anyway for its portability during phone calls. It's really convenient in that sense as I can eat, wash up, walk handsfree whilst taking calls. If you are looking for sound quality and value, then steer AWAY from these. Defo not worth the price.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Similar quality problems - it works great for a while and then stops

    • Written by Joshua B from Austin

    I've owned 3 pairs of these and they all stop working within a year or so. Great when then they work... then not. Buy something else until they fix the quality issues.

  • 1.0 out of 5 stars

    Short Life Span

    • Written by Scott H from Maplewood

    I had these headphones for just over a year and they just stopped working on me. Sound and quality were good up to this point. Now the headphones just will not turn on, poor quality from Apple and a product that should last much longer than just over their warranty period. I would not recommend these to anyone.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Zero Stars

    • Written by Demetrios P from Aberdeen

    Worthless......used a week ...they connect wherever they felt like it... will manually switch from voice to speaker to the headphones and they would disconnect....FIRST AND LAST BEATS PRODUCT I WILL EVER PURCHASE.....I ripped them and threw them out.....
    Get anything else but these......

  • 2.0 out of 5 stars

    If only it lasted longer

    • Written by Yuki K from Busan

    It has been over 12 months since I got these earphones but they have already been replaced once and the second pair now has another problem. I really like these earphones because they have great sound quality and they allow me to block out other noises and just focus on my work. The customisable features were really nice too.
    I've always used Apple products and I sincerely want to keep using these headphones if I could. But in all honesty, just get headphones with better reviews I guess.

  • 1.0 out of 5 stars

    Always ends up breaking

    • Written by Josiah E from Frederick

    Ive had teo pairs of these and both times the right headphone stopps working after about 6 months or so. If you’re looking for good Bluetooth earbuds I’d strongly recommend anything from Jaybird so far they have been the best.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    On second pair in less than 18 months

    • Written by Rise W from HAMPTON

    I have had 2 pair in 18 months and they have both gone out. Unfortunately it has been a little over 12 months on the 2nd pair so my warranty is void. I like the fit and comfort but if product does not work then why buy it.

    Apple needs to do better!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by Shoshana S from Somerset

    I have been purchasing beats for years. So far I am on my 2nd wireless. The first one would not connect my device any longer after about 8 months. The light would blink red then white and not connect. I tried everything from restarting it like they said to giving it some time and nothing worked. Like a fool a went and purchased another one which after only 3 month will not connect at all. These things are not cheap and I have spent so much money on these. Very disappointed. Very!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY BEATSX - 2 sets stopped working after 6 months

    • Written by Carole R from PHILADELPHIA

    Really love these - WHEN they work. My 2nd pair just quit after less than 6 months.Seems many other users have the exact same complaint. UNACCEPTABLE for an Apple product that sells for $100.

    2 of 2 people found this useful

  • 3.0 out of 5 stars

    Loved them until one day they stopped working

    • Written by Tania Y from Kingston

    I liked using these earphones a lot. They paired well with all of my apple devices, charged quickly and the charge lasted a sufficiently long time. They were great for going to the gym, running outside, listening to podcasts at home, or working at a coffee shop, without having to bother with any wires. The neck band is nicely shaped and would comfortably rest on my neck without sliding off. The magnetized buds stick together when not in use, which prevents them from flailing around too much.

    After about a year and a half of regular but not extremely frequent use (1-2 times a week or less), my earphones abruptly stopped turning on or pairing. It appears to be similar to the issue that many others have been experiencing. Apple gave me an option to send them in for repair, but it will cost almost as much as getting a new pair. I don't think this is reasonable for a product in this price range, and will be looking for something more reliable.

  • 2.0 out of 5 stars

    Not reliable

    • Written by Shah S from Baltimore

    I had to get these replaced for a total of 3 times. Every time, they had some sort of connectivity issue. The best Apple support could do for me is issue me a repair. They had no guarantees to the reliability down the road. The product does what is expected, just not for how long I expected it to.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    DON'T BUY, IT'S A LIE!!!

    • Written by LaKeela D from Antioch

    I thought I'd learned my lesson after buying the Beats Pill that NEVER met the quoted battery limits. I ended only being able to use the Beats Pill while plugged into the wall!

    Anyway, I bought two pair of BeatsX for my husband and myself and wouldn't you know it... BOTH pair died two weeks ago (June 2019)... Just over one year from the date of purchase (June 9, 2018)!

    They're finicky when switching between paired devices and [like the Beats Pill], their battery life doesn't meet the product description.

    BUYER BEWARE AND SPEND YOUR MONEY ON SOMETHING ELSE!!!

  • 5.0 out of 5 stars

    I just bought a second set - here's why

    • Written by Christopher D from Austin

    I just bought my second set. The first ones lasted about 2 years. I looked at some other options but ended up getting a second set for these reasons:
    - I prefer wireless to wired. I used wired headphones for years and the cord kept getting caught on things and ripping them out of my ears which was super irritating.
    - I tend to take my headphone on and off a lot at work (i.e. when someone asks me a question) and I need someplace to put them. Things like the Beats Pro are two things to be set down and possibly lost. My Beats X hang safely around my neck and are always there when I need them. The magnet keeps them from flopping around too much.
    - The part that hangs around my neck is just a thick wire, not a bulky piece of plastic like on some other wireless headphones.
    - No external charger is required. These have the same lightening connector as my phone so I don't need an extra cable or a cradle or anything just for the headphone. Many other wireless models have other things to keep track of.
    - These make a good seal with my ear, so I can block out external noise. This lets me hear everything clearly at a lower volume. I use these a LOT so I don't want to damage my hearing with too much volume. That said I had to try the various earcups to find the ones that fit the best, and the one on the left side is not as good of a seal as the right. But overall it's fine.
    - I can get through most of a 10-hour day on a single charge depending on how long I was using them. They charge quickly so I can do a top off quickly and easily.
    - Sound quality is great. (FWIW I mostly listen to EDM.)

    My only gripe is I wish they lasted longer, but if I got 2 years out of them I guess that's about what one can expect with most devices these days. At least they are "only" $99 and not $299 or something crazy.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Loved them!

    • Written by Nicole S from Indianola

    I've had mine for almost two years now and still absolutely love them. I do primarily use them at work so I can't speak to how they hold up to hard workouts. I've had a couple instances of the connection not working like normal and referring to the web to reset. But they're still going strong! I'm actually buying a second pair for my husband.

  • 5.0 out of 5 stars

    Go to, simple connect, every device headphones

    • Written by Guadalupe M from Ypsilanti

    I love these headphones. They rarely leave my neck. I get noticeably sad when I occasionally misplace them. Apple has a great warranty if you get them from the store! They’ve replaced them for me for slight cracks from workout wear, same issue along different piece, but most recently have been more durable with equal use. Sound quality is immersive, and a bonus feature to me is getting to watch on my big screen using Apple TV with a two swipes of the remote.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Dead after only 6 months

    • Written by 国龙 胡 from HAMILTON

    Only used for 6 months, now It's not working properly, blinking white light 3 times.