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Frequently Asked Questions

  • The 12.9-inch (5th generation) and 11-inch (3rd generation) Wi-Fi + Cellular iPad Pro is 5G capable. For 5G access, you need your iPad Pro to be with a provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information.
  • All iPad Pro models, iPad (6th generation), iPad (5th generation), iPad Air 2, iPad mini 4 and iPad mini 3 models with Wi-Fi + Cellular can use either the Apple SIM card with an activated account or a provider-supported nano-SIM card. The 12.9-inch iPad Pro (2nd generation), 10.5-inch iPad Pro and 9.7-inch iPad Pro include an embedded Apple SIM. The 12.9-inch iPad Pro (3rd, 4th and 5th generations) and 11-inch iPad Pro (1st, 2nd and 3rd generations) models with Wi-Fi + Cellular support eSIM. iPad Air, iPad mini 2 and iPad mini models with Wi-Fi + Cellular use a provider-supported nano-SIM card.

    More information on iPad support for LTE networks by provider and country or region

  • Apple Pencil (2nd generation). It pairs wirelessly and attaches magnetically for charging and storage.

  • Both the Magic Keyboard and Smart Keyboard Folio are compatible with this iPad. They’re also compatible with the 12.9‑inch iPad Pro (3rd and 4th generations), the 11‑inch iPad Pro (1st, 2nd and 3rd generations) and iPad Air (4th generation). Other third-party keyboards are also available.

  • Trade in your eligible iPad at an Apple Store or online, and we’ll give you an Apple Store Gift Card.2 If your iPad doesn’t have trade-in value, we can recycle it responsibly for you for free.

  • Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it.
    If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime.
    If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your current device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Store Gift Card by email.
    If you choose to trade in your current device online for a gift card, we’ll also arrange for you to send it to us. When everything checks out, we’ll send you an Apple Store Gift Card by email.
    Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.
  • Yes, Apple Trade In is available on apple.com as well as in all our retail stores.
  • Generally it takes 2–3 weeks for online trade-in. But the sooner you send us your device, the sooner we can verify its condition and process your credit or gift card.
    For recycling, you will receive an email with details on arranging a pick up of your device. This process generally takes about 1 week.

There’s always more to explore.

Entertainment. All on your iPad Pro.

Apple TV+
Watch Apple Original series and films across all your devices.⁵
Learn more

Compare iPad models

From HK$5,999

12.9” or 11”

Liquid Retina XDR displayfootnote2

Liquid Retina displayfootnote2

ProMotion technology

M1 chip

12MP Wide and 10MP
 Ultra Wide back cameras

12MP

TrueDepth front camera
 with Center Stage

USB-C connector with support for

Thunderbolt / USB 4

5G cellular3

Works with

Apple Pencil (2nd generation)

Works with

Magic Keyboard

Smart Keyboard Folio

From HK$4,399

10.9”

Liquid Retina displayfootnote2

M1 chip

12MP Wide back camera

12MP

Ultra Wide front camera with Centre Stage

USB-C connector

5G cellular3

Works with

Apple Pencil (2nd generation)

Works with

Magic Keyboard

Smart Keyboard Folio

From HK$2,499

10.2”

Retina display with True Tone

A13 Bionic chip

8MP Wide back camera

12MP

Ultra Wide front camera with Centre Stage

Lightning connector

4G LTE cellular3

Works with

Apple Pencil (1st generation)

Works with

Smart Keyboard

From HK$3,599

8.3”

Liquid Retina displayfootnote2

A15 Bionic chip with Neural Engine

12MP Wide back camera

12MP

Ultra Wide front camera with Centre Stage

USB-C connector

5G cellular3

Works with

Apple Pencil (2nd generation)

Works with

Bluetooth keyboards