if my mum upgrades her old iPhone 5 through Apple will you transfer all her data and contacts etc from the old iPhone to the new one in store for her?

She's none too geared up for backups and sim transfer etc.

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  • Best Answer:

    No, they probably won't do it for you in store but if you have a laptop (from any operating system) download iTunes open up iTunes and sign in to her iCloud were it says account connect her IPhone 5 up to the computer by the big USB into the computer and the small USB into the iPhone 5 and then click on the Device icon next to the category dropdown menu on the left side of the iTunes window. Select Summary from the sidebar. Select Back Up Now under Manually Back Up and Restore. I hope that's fixed you problem.

    Regards,
    Ryan Kelleher

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