• 2.0 out of 5 stars

    Not as Promised

    • Written by CRAIG K from Minneapolis

    Setup was simple and the quality of the machine build was excellent. However, one of my biggest needs was having the ability to highlight the printed text with a yellow highlighter and not have it smear, like one can do with a true laser printer. The marketing material proudly states that this machine can also perform like the laser and will not smear. This unit failed miserably in that area. Right out of box it was smearing and the black ink was turning into a big smudge when highlighted.

    I spent a couple of hours on the phone with HP tech support checking, testing, and adjusting many of the settings, but to no avail. They finally told me to return it. It's a heavy machine, being over 50# so returning it is not a fun event, but that is what I'm doing. Time to buy a real laser printer!!

    56 of 79 people found this useful