• 1.0 out of 5 stars

    100% Dissatisfied

    I purchased Microsoft Office 365 due to a work-related need.

    I tried to install it on a Saturday night by creating a new Microsoft account, as per the installer's instructions (and the box instructions).

    Once I had the the programs downloaded and installed I was prompted to enter the credentials for my new Microsoft account. I entered them and was denied entry. I tried a password reset and was refused the password reset. The alternative that I was given was to try resetting the password using the same password reset system over and over. Of course my password reset has been denied over and over because it's the same same password reset tool.

    I have paid $100 for this product and within ten minutes of opening the box I have already been denied the ability to use it.

    I have been online with two Microsoft support agents for an hour, both of whom have been trying that same password reset form that I have already tried over and over. After one hour of this frustration, they suggested calling a 1-800 number for a Microsoft help desk that turned out to be closed until Monday.

    I can't quite believe that in 2018 a high tech company's help desk can say to a client: "Sorry, I can't help you. Try calling back on Monday".

    I can't even tell you whether I like the product because I can't use most of it.

  • 1.0 out of 5 stars

    No service. Can’t log in.

    I have Office 365 and OneNote on my Mac refuses to login, just reverts to endless login windows, despite being able to login to my account online.

    Their help acknowledges some known issues but then tells you to go through a convoluted process to fix their software flaws. Lots of people suffer the same problem and they leave it unfixed.

    It’s pretty pathetic all round and basically defective.

  • 2.0 out of 5 stars

    Outlook 2016 can be a problem

    I loaded this on my Mac to replace Office 2011 for Mac. Word and Excel are nice to use and presentationally an improvement on 2011. PowerPoint yet to be tried. However, Outlook 2016 has been a nightmare with very slow running on a Mac with 8GB RAM. When searching the web for an answer, it seems there are no easy fixes for what is a known issue for quite a few purchasers. I have now had to revert to using Outlook 2011. For those who experience this issue, it makes the product a very poor value purchase. Microsoft really need to fix this; until then, I would recommend sticking with Office 2011.

    17 of 18 people found this useful

  • 4.0 out of 5 stars

    Response to prior review

    This is a one year subscription. If you do not renew after one year of course everything is going to stop working, because you're not paying for it. Do not buy an old version of Office which isn't supported, you will not be able to view recent documents from newer versions of Office. If you don't want a subscription, but Office for Mac 2016, Home & Student or Home & Business (includes Outlook). This is a great softer for people who have multiple computers in the household and/or iPads

    101 of 114 people found this useful

  • 4.0 out of 5 stars

    365 is fantastic because you always have the latest version.

    Microsoft Office 365 is a subscription service, which means if you buy it expires after one year. If that doesn't suit you then buy a full copy of Microsoft Office 2016. It is by no means a bad product, 2016 is in fact far better then the older versions and more aligns itself with the windows version of the product. The interface is far cleaner and there are none of the weird quirks found in 2008 and 2014.

    12 of 14 people found this useful