• 1.0 out of 5 stars

    Why would Apple sell such a flawed product from such a flawed company?

    • Written by Thomas S from OXNARD

    I was excited when I saw this in the Apple online store and at this price. I simply expected if Apple sells it, it must be good. I was wrong. The camera appears solid at first, the packaging is nice. But once you actually start using it, you’ll see the problems. The software is buggy, half the time it does not recognize the camera and the way the thermal image is displayed is flawed at best. The little temperature indicator in the mitlddle of the screen is usually far off from reality. The battery life is 20 minutes at very best. All that, I could live with, but after just over two weeks, the whole thing was dead. Wouldn’t turn on, wouldn’t even charge. What I didn’t know, I could have returned it to FLIR within the first 30 days for a full refund, but the apple website and the nonexistent packaging details won’t reveal that. A very not helpful FLIR tech support wrote that to me after the fact. If you do need a replacement (and you will sooner or later) they (FLIR) will make you print, fill out and sign, and scan pdf documents before they will even give you a return label. I’m sorry, how a company this backwards is part of Apple’s store selection is beyond me. I wish I would have known about the 30 day return policy with FLIR, I would have sent it back for sure.

    48 of 54 people found this useful

  • 1.0 out of 5 stars

    Flawed Software and does not work with iPhone X

    • Written by Dell J from Estero

    Moving from an earlier version of the iPhone to the X now the Camera simply does not work. You can see the image but can't take a shot of it. Now in Month 3 of level 3 support with Heinrich in Sweden and still no answers to when or if they will ever figure this out. Nor refund, no results, no estimated date when or if they will help me. You should consider this devise as a thermal image viewer NOT a camera.

    28 of 31 people found this useful

  • 5.0 out of 5 stars

    Very cool and works well

    • Written by Adam T from Toronto

    I used this for a rental property and found a heat vent covered by the previous owner. Also helps find drafts and insulation issues. Not cheap but will save me money in heating in the end. Works well and easy to use.

    1 of 3 people found this useful