• 1.0 out of 5 stars

    So flawed there is a class action

    Images freezes, disconnects randomly, fuzzy image, bricked if internet goes down even though on same wifi.
    Easiest camera to connect to your wifi network, but then misery after that.
    There is even a class action this "baby monitor" is so flawed.

  • 2.0 out of 5 stars

    Overpriced basic camera

    I was extremely disappointed with this camera, and will be returning it to the Apple Store where I got it.

    First, I only bought it because the sales guy said it could move. (It can’t. Well, you can move it by hand. You can’t move it from the app.) Also, it says you can “pan” the image— what a joke! Sure, you can “pan” the image when you zoom in on the image. Also, the image is digitally zoomed, so you can only “pan” a grainy image. I don’t think the Marketing folks over at Netgear understand what “pan” means in the camera market.

    Setup was a pain. It connected to my phone but refused to set up WiFi. I had to use the little manual setup link to get it working.

    The camera has quite a delay. I’m assuming that’s because the camera signs in and then sends you the recording from the cloud, rather than direct input from the camera. No big deal. With a strong WiFi signal, it’s maybe a 2 second delay. Once it connects and it is actually loaded, the video input is relatively smooth and the sound pickup is pretty good.

    I also found that the app refused to let me sign in unless the camera is online. That means you can’t review saved footage from the app unless the camera is plugged in, or actively consuming battery. That seems like a huge disadvantage.

    The packaging says it has temperature and humidity sensors. Great! And it alerts you when those are out of desirable ranges. Neat. Except all it does is send you a push notification that “temperature is outside the desired range.” It doesn’t even tell you WHAT that temperature is! Too hot? Too cold? Who knows. Moreover, the temperature or humidity is not available anywhere in the app, nor is the time of the push notification recorded. What a joke. Other baby monitors in this price range put the temp, time, etc and stamp it right on the image. Not Arlo. Go check their forums— they’re plastered with dozens of requests from years back asking to make this info available. It’s not, but the marketing folks still plaster all over the package that it is.

    The crying and movement alerts drove me crazy, like other users on here have noted. This app has no “debounce” time— instead of firing off a notification every few minutes, it will let you know ANYTIME there is movement. You might be reviewing the last notification while it bombards you with new notifications.

    I’ve been buying products from Apple for 20 years. This overpriced widget has the honor of being the very first thing I’ll return for a refund. This has no business being in the stores. It’s unfinished and a poor product overall.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Is this a joke Netgear ?

    This camera is not fit for purpose. At best there is a long delay in sound and picture. At worst (which is most of the time) it drops signal constantly or the image is so pixelated i can't even make out there is a baby in the picture. No joke. I am a network technician with commercial grade wifi (Ubiquiti 5Ghz) before anyone thinks i'm just on a slow wifi network. So many people saying the same on the Arlo support forums, so i know im not alone. No option to hardwire the camera, wifi only, and does not work if internet is down. Arlo technical help say that you get a better picture from outside your local network. RIDICULOUS. I have to leave my baby at home and go outside get on 4G to get a viewable live stream of my baby.

    Apple has just given me a full refund although its outside the 14 days. Apple you Rock.

    26 of 33 people found this useful

  • 1.0 out of 5 stars

    Arlo Baby would be the best monitor on the market, but . . .

    Arlo Baby would be the best monitor/app on the market, but the “Always Listening” feature constantly turns off during the middle of the night. Our daughter got sick and threw up in the middle of the night, but we did not find out until she had been crying for a few hours because the app had turned off. I have also had the app crash and cameras disconnect from our network quite a few times in the three weeks I have owned them. This is easily fixed when I reboot them, but it is a nuisance.

    If you want to use this as a traditional baby monitor, look elsewhere. We bought two, and returned one. We now use the one we kept as a supplement to our $30 monitor, which has not failed us yet.

    This product is ideal to check up on kids napping, or playing in another room, but not good if you what to hear what is going on with your baby during the night.

    The reason I give the app one star is because it fails at its most basic purpose. It is advertised as a baby monitor, but it does not meet the core purpose it is advertised to serve.

    37 of 45 people found this useful

  • 4.0 out of 5 stars

    Good, getting better, but some drawbacks

    Arlo Baby is basically two things: a HomeKit camera, and a baby monitor.

    Firstly the HomeKit camera is fine. Works as expected!

    Secondly as a baby monitor there is a lot to like. The app and camera offer a powerful combination. There are alerts for crying, movement and general audio. These are push notifications. It’s possible to listen to audio when the screen is locked or another app is in the fore. There is quite a bit of white noise, so volume has to be lower to keep track of baby, but this does work well. Recent firmware and app updates have made this rock solid. The battery gives the option of some portability too, which is priceless if little ones nap somewhere other than their bed. All in all, it does what it promises to do.

    There are some buts, however.

    Notifications will drive you crazy. All users receive them, so if one is dealing with crying, others still get notifications. That’s fine, but you don’t get just one, every cry will trigger a notification so you’ll get several a minute. This is really unhelpful in a possibly stressful situation. The camera needs a very strong WiFi signal, more than what you’d expect. I had to buy another WiFi base station to get a good signal, although my house is 400 years old and there are lots of dead spots. Very occasionally the camera drops out and doesn’t reconnect. Hopefully this will improve, but it can be jarring waking up to loud screams when the camera should have let you catch cries much earlier.

    All in all, I think this is a good buy. Once your little ones are grown it can be repurposed to a simple camera so good value for money.

    15 of 18 people found this useful