• 1.0 out of 5 stars

    Not fit for the most basic purpose of 5 pound light and a switch

    • Written by Hazem F from Stonnal

    I spent thousands of pounds on full 5 bedroom home smart lighting. My electrician has been tearing his gear out and with every piece of hair I get charged for time. I don’t mean to whinge about the app or the smart lighting or the dimming. It is about simply press the bottom and expect the light to switch on and off. Too much of a luxury it seems. I spoke to someone from their customer service on two occasion and I was told that there too many calls waiting and the guy didn’t seem to know a lot.
    I regret using it. 3 months on and still no resolution. Keep clear from this product.
    On top of that none of the functions like home app etc.. work properly or connect properly. They also want us to add resistors which spits in the face of green energy etc...
    If light wave don’t rectify my problems I will be escalating this

  • 5.0 out of 5 stars

    Cant fault the hub

    • Written by Karl M from Hinckley

    Setup and connection to my iPhone was a piece of cake. I can control lights in my Garden, Hall, Landing and bedroom the response time is almost instant from saying hey Siri the command is sent and the light is on/off. The web app from what I can gather does not always return the correct information the phone app is far more accurate. For example the web app will indicate a switch is in Master mode not slave but the phone will report it correctly, the web app will also show a switch 100% but off however the phone will show it 0% and off, so I don't rate the web app at all.

    The biggest issue is setting up what you want to call everything as you add each switch. you need Zones then rooms and thinking about what you want to call everything. Zone 1 would be Downstairs Zone 2 Upstairs and Zone 3 garden then bedroom 1 bedroom 2 etc. you could have a main light in bedroom 1 and 2 but if you said main light on both lights would switch on, so you need to say bedroom1 main light on, you could go main 1 main 2. The is so much you can do its endless with the automations but a couple that I really like is as you return home the light will switch on if its dark or as the last person leaves the house all the lights will switch off. You can set if and or rules around this so if you going out for the evening and its between a certain time it can leave one or more lights on.

    Wiring of multi switches was more tricky but after a bit of reading of how to wire the switches and checking the continuity of my own wiring (which had L1 and L2 switch over) I was able to get them sorted. My recommendation if your not the practical type and don't understand wiring systems for multiple switches get help. Changing a single light switch or plug socket is straight forward and can be done by anyone with practical experience but read the wiring instructions.

  • 1.0 out of 5 stars

    Misleading product marketing - and does not connect to Home app

    • Written by Paul R from Sellindge

    I've been using the Link Plus hub for a few months now and have an honest review to provide. It's really not the review I was hoping to give though as I really wanted the LightwaveRF kit installed throughout my house. Before committing to spending thousands replacing switches, sockets, PIRs and relays I wanted to trial the product. I'm REALLY glad I made that decision.

    First off. I have the Lightwave relay fitted to my electric driveway gates. If you are content on using the lightwave iOS app to open and close the relay you will not be disappointed as this works 95% of the time. Still not perfect but it's not bad either. The times it fails to work are when the Lightwave link plus decides it doesn't want to communicate with the internet any more so requires a reboot.

    IF, you fall for the marketing and believe you will be able to use the iOS Home app to open and close the Lightwave relay (as I did) you WILL be disappointed. Even though the Lightwave Link Plus is 'Homekit' compatible (I'll get to this in a sec), not ALL accessories connected to it are, Being from the tech industry this makes absolutely no sense to me. The relay is connected to the Lightwave Link Plus hub. There's a pairing there. Now, if my Home app is then connected to the Link Plus hub itself what can't a command to open/close the relay be relayed via the Link Plus hub? My iPhone does not need a 1-1 connection with every accessory, just the hub!

    My final point is the total unreliability to connect to the Link Plus hub from the Home app. A main selling point. To say the connection is random would be generous. 99/100 the Link Plus isn't found by the Home app when typing in the code printed on the sticker underneath. It's extremely frustrating to the point I have now decided to just use it as a gate controller.

    I'm now searching for a new system. One that is controllable through the Home app and meets my requirements.

  • 1.0 out of 5 stars

    Poor support and poor integration with Apple Home hub

    • Written by John M from Torquay

    I’ve had problems from day one with this kit. Bought the hub and three double sockets along with one dimmer switch. It’s completely random as to whether any of it connects through Apple Home. Most of the time the Lightwave app responds correctly, but Apple Home reports as not being connected. After long long email correspondence with Lightwave who repeatedly tell me to do things with the Home app to delete the Lightwave hub, which there is no provision to do, the final advice is to remove the Apple Hub and start again, even though all other automations through it are working correctly for my other kit such as Hue lights. I’ve deleted the Home Hub to no effect three times niw.
    The dimmer switch works fine through the app but as a physical dimmer switch is completely useless. It’s almost impossible to dim using the buttons on the switch and if you set the amount of dim through the app and then return to use the switch, it forgets the settings applied through the app. Lightwave answer is to remove the low wattage bulbs and replace with 50watt bulbs. Hardly a Green response in this day and age. Spent a lot of money on this and it’s all pretty useless to me. I just wanted to be able to use Siri to control the sockets but the unreliability of it all is heartbreaking and my wife just can’t rely on it anymore. There’s no phone support and each email takes days to receive an answer to. Approach with care.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Pricey but has been reliable and works well with Homekit

    • Written by Andy E from BECKENHAM

    These are pricey but then again there’s not a lot of competition. I needed two dimmers for main lights in the lounge and dining room and this does the job perfectly. Being able to contol the colour and brightness of the on/off LED is also a bonus. Setup was easy and I’m no electrician! I’d give them 5 starts but marked down one for price.

  • 4.0 out of 5 stars

    Expensive but reliable and quick

    • Written by David F from Milton Keynes

    I’ve invested heavily in LightwaveRF Gen2 with over 8 light switches, central heating controller, 4 TRVs and 9 sockets.

    Installation and pairing was a dream, the new App finally allows you to dim the LEDs on the sockets and light switches.

    Firstly there are two ways you can setup automations, via HomeKit or the LightwaveRF App. The latter you are restricted to timers and thats pretty much it, however I’m a beta tester and wow considerably better, they are getting close to matching HomeKit with the type of automations, but no idea when that will be moved to a public release. My preference is to use native automations as you don’t need WiFi or another box for them to run, so quicker and more reliable.

    Control via their App or HomeKit is the quickest I’ve seen, I’ve had all the major brands and technologies but nothing comes close to the speed of these devices. Siri and Alexa integration is amazing, Alexa is a little slower to respond compared to Siri.

    Siri integration is faultless working every time with devices and scenes, you can get temperature readings from the central heating thermostat and TRVs

    In general LightwaveRF Gen2 is worth the investment its expensive but the hardware is the best I’ve seen so far, once they release the features from their Beta App to the public one then they would have nailed it.

    I’ve given it 4 stars because they don’t have a great range of 2nd generation equipment and their public App is very basic. Word of warning if you’re using the dimmers ensure you go for good quality and named branded dimmable bulbs and at lease 12w in total, difficult if you only have a single bulb fitting, otherwise you will have issues.

    6 of 6 people found this useful

  • 4.0 out of 5 stars

    Good product, only a bit confusing, hence the negative reviews here.

    • Written by Jun Wen L from Singapore

    I bought the Link Plus Hub and several switches so let me clear the confusion, I managed to connect my devices to Homekit and Alexa, so i can vouch that the product works.

    However, I encountered a few road blocks which I think may have also led to some of the negative remarks here.
    1. Confusing application name.
    There are 2 apps for iOS and 2 Skills in Alexa that if you get the wrong one, will result in no devices found. Be sure to download the correct one. For Gen 2 devices, connect via "Lightwave Link Plus" and NOT "Lightwave RF Home Automation" for the iOS app. For Alexa skills, enable the "Lightwave Link Plus" and NOT the "LightwaveRF".

    If a device has been paired before, deleting the device from the app is not enough, you need to clear the device memory before the device can go into pairing mode again.

    There are some of the issues, I've faced. So far, once it's set up, it works fine. I give it a four star before it causes some confusion and also, I live in Singapore, so the dusk and dawn time is incorrect; I've written to Lightwave for help.

    Negativity aside, I think Lightwave products are great, especially if you live in SIngapore where most houses does not have a neutral line for their light switches. It is a little pricey but it is a very good quality product. I find the "lock" function that allows you to lock your devices from physical control a great feature that I find myself using.

    Hope this review helps to clear the confusion and helps you to make a better decision if you are considering to get one for yourself.

    10 of 10 people found this useful

  • 5.0 out of 5 stars

    Expensive but worth it for convenience

    • Written by James S from Tiverton

    Bought the Lightwave link plus, dimmer and socket. No problems setting the devices up and no problems with the link plus updating. Bought the product mainly due to having a light switch behind a door; however having it all working with HomeKit/Siri and Alexa has made a massive difference. The dimmer works flawlessly and the plug sockets have been great. Waiting for Lightwaverf to release a single socket so that I can update other sockets in the house. The HomeKit function makes linking devices easy and allows automation with other products. Haven’t really used app after setup but seemed to work ok. Great product, with great future potential.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Very misleading product line! No Siri support!

    • Written by Benjamin J from Brenchley

    To be clear, even with Lightwave Link PLUS hub you can't use HomePod/Home/Siri to voice control your switches! Very disappointed! huge amount of money wasted!

    If I can't control each accessory with Siri on HomeKit why did I just spend all that money on the Link Plus hub?

    Utter garbage!

    I can live with multiple apps to set up the different brands of home automation but then it needs to all be usable through HomeKit once set up. Otherwise its hardly a smart home when I have to spend more time finding the right app, than just getting out my seat to flick a switch!

    2 of 13 people found this useful

  • 1.0 out of 5 stars

    Can't link to app

    • Written by Christopher M from Basildon

    I just get a message on the app saying “link plus needs updating", so I am unable to link the hub to the app making the whole system pointless as I just have dumb switches now. There is no information on how to fix this problem, all I can find on the internet is lots of other people complaining about the same issue. Looks like I will have to make a trip back to the apple store to return everything, shame, but this system is clearly not ready. Think I will try philips hue instead

    7 of 14 people found this useful

  • 1.0 out of 5 stars

    Very frustraiting

    • Written by Graham W from Whitley Bay

    I have been using lightwave products for years and had the previouse version of the link installed in my home, swapping to this new one was easy but then they updated the app, I downloaded the new one and it won't open so I can't control anything, I tried using the web version of the control interface but that only sees my old link and there doesn't seem to be a way to add the new link, I had assumed adding the new link to my account when the app was working would have updated the web based version of the control interface to but it seems not to. All in all a bit of a shambles, hopefully they will update the app soon so I can actually open it again

    25 of 43 people found this useful