• 1.0 out of 5 stars

    Major A/V Sync Issues Make This a Disappointing Buy

    • Written by Rachel F from Carrollton

    The Bose SoundSport Free Wireless headphones have a major issue with syncing audio to video files. Using with your iPhone, you might be okay in Hulu or Netflix, but these won't sync well with YouTube at all. Furthermore if you are using them with a laptop device, they are virtually worthless. It's like a quest to figure out how to get the left earbud to connect with your computer to make sure both buds are producing sound; and even after you've figured that out, the audio won't sync with any video from any website, be it YouTube, Netflix, Hulu, etc.... What is the point then.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Video lag plus

    • Written by Jose C from Cicero

    These had the potential to be awesome. The fact that Bose hasn’t been able to fix the video lag across all platforms is sad. I know the lag may depend on the app or whatever but this shouldn’t be the case with a pair of $200 headphones. I’ve updated the firmware and still a lag. Aside from this, they fit well and sound great. They get tricky to pair if I go from one device to another. The case loses charge even if I don’t use them over the course of a week. So all in all, yes they sound good but the fact that Bose can’t figure out what Apple and Beats seemed to figure out in regards to video audio they get my low rating.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Quality is appalling

    • Written by Adam M

    All I can say is these are the worst headphones I have ever bought. This is why:

    - They don’t work in Asian climates or hot weather as they stop working in the sun. I live in Hong a long and when the sun shines these stop working. They must have temperature throttling so they simply turn off. You can’t use them to listen round the pool or hiking.
    - Connectivity is poor. Compared to AirPods the Bluetooth chipset is terrible. Drops connection all of the time. I found it helps if you move your phone from the rear to front pocket. Come on.
    - Quality. Just took these out of the cupboard as I have not used them for a couple of months. Charged them up and the left unit does not connect at all.

    To be objective- good points:
    - Sound quality is very good.
    - Good water resistance.

    This is my second pair of BOSE wireless sports headphones. They are generally poor.

  • 1.0 out of 5 stars

    DONT buy these

    • Written by michael L from castle rock

    Connectivity issues are a huge problem. Even with little or no interference the left ear consistently drops out. My son bought a pair of 40 dollar buds that are better than these

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Absolutely useless a shame on a proud headphone heritage

    • Written by Onuwaekuke K from Doha

    These headsets are sold in the Middle East but what you are not told is that as soon you wear them outside where the temperature is over 38 degrees C, the headphone conk out. This doesn’t happen to apple air loss or the previous generation called the Sports Headset. I don’t even know why they are called sweat resistant and marketed as sports headphone when clearly they do meet up to the needs of active wear. Am just waiting till I see my kids or my wife and give it to them, bite the bullet and buy the AirPods or the B&O headsets. I haven’t regretted wasting $200 so much.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Always A Problem

    • Written by Douglas S from Hampton Bays

    I’ve owned these for over a year now and as much as I’ve wanted to like them, because of other Bose products I’ve owned, I’m totally frustrated and disappointed with these earbuds. The problems have ranged from randomly dropping the Bluetooth connection, to loosing sound in just one earbud (usually the left one), to all of the sudden going from music to a piercing screeching noise. The inconsistency rate of the Soundsport is so great that instead of enjoying my music on them I’m actively listening for them to fail. I’m hoping there’s a software fix, or I can get a refund.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Don't buy Bose® SoundSport® Free Wireless Headphones

    • Written by Wayne S from Petaling Jaya,

    1. Audio & video not synchronised. Very high latency across ALL iOS devices. I tried my Bose Soundsport Free Wireless Headphone on iPad Pro 2018, iPad 2017, iPhone 6s Plus, iPhine Xr. It's a fail for all.
    2. Tried Bose firmware updater on computer. Tried resetting on Bose Soundsport Free Wireless Headphone. The high latency issue persists.
    3. High latency issue occurs on Youtube App, Facebook video, Instagram video, iQiyi streaming app and so on. There is 0 latency on Netflix or browser though.
    4. This issue has been found since 2017 and yet it is still not fixed. Reports of cases can be found all over the place. Bose refuses to acknowledge that this issue will not fixed but having all consumers wasting their efforts to finding a solution.

    10 of 10 people found this useful

  • 5.0 out of 5 stars

    Audiophiles !!! These buds sound so d!'mned SEXY!

    • Written by Alec S from Cary

    March 17th 2019 ... They had a charge out the box but I plugged them in for 30 minutes while I sat in Barnes & Noble sipping my drink. I downloaded the Bose app onto my Xsmax. No issue, 30 seconds or less. Opened the app and opened the buds charger. It was so simple. The app and the phone did EVERYTHING!!! Now the Bose app ran/runs fine. However, I have a DENON EQ app loaded as well. Hahahahahahahaha ... There were no hiccups people! Everything meshed, WELL ! And as I sipped my drink, as I looked through the NYTimes, as I listened to Saint Saen's Dance Macabre, Rachmaninoff's 2nd Concerto, Jim Morrison's Maggie McGill and Spanish Caravan. . . I was blown away! I did watch the Game of Thrones trailer. No lag. (2) hours later no ear pain. Get these buds. They work ... WELL !!

    6 of 8 people found this useful

  • 5.0 out of 5 stars

    Fantastic!

    • Written by Joshua W from TRAVERSE CITY

    I was hesitant in buying these because of some of the reviews about how they sync with video but decided to take a chance when I found a GREAT deal and am not disappointed! I did a software/firmware update available through the Bose Connect app shortly after taking them out of the package but these have great range, great sound, and no problems with video sync on my iPad Pro 12.9” or my iPhone 6S Plus. I am a professional Musican and college professor and the sound on these is pretty darn good. You still get some ambient noise but not as much as you would think. It doesn’t take long to charge the ear buds and if you have them in the case and the case needs to be charged, you can plug the case into the wall and the ear buds will charge first and then the case which is a nice feature since the case can continue to charge even after the ear buds come out. This is a pretty solid option. I use them on my stationary bike to watch movies or while working around the house. It is true that the phone calls come through the right ear only but I can live with that. I have a set of Bose QC35 headphones I was using before this and the sound quality of these is better as is the range. I haven’t had any issues with the left ear bud fading out like some have mentioned but much of that has been dealt with by updating the software and firmware through the Bose Connect app.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    BOSE SOUNDSPORT FREE

    • Written by CICINE D from London

    I’ts a Bomb It’s Bose!!! Magnique!!

    0 of 3 people found this useful

  • 2.0 out of 5 stars

    Won't Connect

    • Written by Amy H from Denver

    These have such an amazing sound quality but they just don't work. They won't connect and stay connected. The battery is garbage. BUT THEY SOUND GREAT for those 5 minutes that you can get them to work. Bose has amazing speakers but these are just disappointing.

    10 of 13 people found this useful

  • 2.0 out of 5 stars

    Bose needs to be better...

    • Written by Paul D from Orangevale

    Pros: Music sound quality, charging case, battery life, stability in ear, color and sweat resistant.

    Cons: Audio lag latency w/ some 3rd party apps (YouTube), rubber wings hurt my ears after 5 minutes, they do not seal off your ear canal, they are very bulky when in your ears, there is prevalent wind noise when running/cycling, they cost too much, bluetooth reliability is poor, call instability (one ear only), buttons very hard to press, no tap to command features and extremely short charging cable.

    Summary: I'm not completely sure what activity these SoundSports would be good for. They do not seal off your ear canal, therefore that pretty much rules them out for gym use. The wind noise when running/cycling drowns out the music. The lag latency when watching YouTube is a solid one second. They require a 3rd party app on your iPhone to be managed, so no seamless integration. Unfortunately, I personally feel Bose has completely missed the mark with this generation of SoundSports. Highly recommend trying other products prior to pulling the (expensive) trigger on these.

    9 of 11 people found this useful

  • 5.0 out of 5 stars

    Blows Away the Sound of Apple AirPods

    • Written by William C from Nashville

    The difference between the Bose and Apple AirPods is like switching between AM and FM radio. AirPods are clear and crisp, but are shallow on depth. The Bose has a rich full sound, plus a stunning amount of low bass for such a small headset. Try AirPods and Bose side by side in the store - the difference is a huge WOW!

    14 of 16 people found this useful

  • 4.0 out of 5 stars

    Bose Soundsport Free Review 12-29-18

    • Written by Dave H from Laguna Niguel

    I've had these for about 3 weeks so far. First of all the sound is amazing! As soon as I unboxed them there was a firmware update. I updated them and experienced no connectivity issues. You can easily switch between devices by pushing the button on the left earbud.

    No lag time when watching my Apple movies, Netflix, Amazon Prime or Hulu. Youtube works fine on my iMac and Apple 4K TV but for some reason there's serious lag time when watching Youtube on my iPhone XS Max.

    As I said these sound amazing but they do let in ambient noise so they aren't the best for a really noisy gym or other noisy environments. They worked fine in the weight room but the ambient noise can be bad if you're on a treadmill or elliptical so you'll most likely have to crank them way up. I know that they're designed that way and some people might like this but I wish they would offer optional ear tips that provide better sound isolation for those that want that option.

    Also, these don't get as loud as my BeatsX so I have to crank them up a quite a bit more. The BeatsX have much better sound isolation but sound a bit flatter.

    Still though these are amazing buds if you can live with the above issues. One last thing is that I recommend that you keep them in the charging case when not in use. I had them in my pockets and lost one of them temporarily when running errands but was thankfully able to find it. The "find my buds" option didn't work as the earbud powered off. Plus, you have to have the Bose app open on you phone or it's pretty worthless. You can't buy just one earbud and have to buy a new pair at $130.00. Ouch!

    16 of 17 people found this useful

  • 4.0 out of 5 stars

    Great Sound, Horrible Battery

    • Written by Aaron S from Ewa Beach

    I have owned these earbuds for a couple of weeks and really like the sound, fit, and portability. The one issue, and it is a big one. The battery drains when in the storage case in less than a week. I own multiple pairs of headphones, and all of them hold their charge a very long time. Both my beats headphones can go months without needing a charge, not these. When you go to grab them a week later, you’ll find they are dead. I was going to return them, but decided I liked them more than this annoying defect in engineering. Yes, defect! We are in 2018-2019, for a manufacturer to make earbuds that have to be continuously changed is a bad design through engineering an inferior product. I thought mine were defective until I looked up the issue online and found 100’s of people with the same complaints. Bose’s response is this is normal, yes if you designe and engineer it wrongly. Bose’s response is to compare it to a cell phone that constantly drains its battery. Nice try Bose, compare it with headphones and not a cell phone that has 100’s of apps refreshing, downloading, and is on all the time. When my earbuds are off and in its storage case, it should hold a charge longer than a few days. I have turned off find my buds, I guess it runs in the background. This is Bose’s fix. Again, poor design and engineering on the part of Bose. These are for listening primarily, and if your engineering intended for them to be a phone, act like a phone, they have failed. I just want to listen to them when I need them, not wait for them to recharge, then I can wear them. Manufacturers try all the time to make excuses, try making solutions to this design flaw. When we spend a lot of money for something, we just want it to work, period. This has class action written all over it. Their advertising for this product is flawed. How can we get two additional charges out of a case that doesn’t hold its charge? Maybe you workout 15 hours at a time and can use the 15 minute quick charge in a single day. I workout for an hour maybe two 4-5 times a week, but I don’t use them in my home gym, I use my HomePod. But, when I take to the streets, travel, or switch between headphones, I’d like to be able to grab my Bose and go. I can grab my mofi cans that I haven’t used in 6 months, and guess what Bose, I don’t need to recharge them. They have miraculously through proper engineering hold their charge. OkY, 6 months may be a stretch, but they can go months without recharging. Destining a product that needs to be recharged like a cell phone is just plain ignorant.

    17 of 21 people found this useful

  • 1.0 out of 5 stars

    BUYER BEWARE

    • Written by Dilip G

    2 sets of headphones and $360 later still not working. Left earbud not connecting. I've wasted countless hours trying to turn off turn on, disconnect, reinstall, etc.....it's a very annoying and frustrating experience and BOSE should simply take the product off the shelf and return everyones money. It's clear that many people have this issue.

    Why on earth would ANYONE spend premium $$ for a clearly inferior product.
    I would recommend NOT buying BOSE anymore. About to leave on holidays and now no music.
    Thanks BOSE. Merry Christmas.

    25 of 32 people found this useful

  • 5.0 out of 5 stars

    Brilliant.

    • Written by James G from The Woodlands

    So much better than the AirPods! These are comfortable AND stay in! Music quality is great. Wish Apple would buy Bose. Great earbuds HIGHLY recommended.

    15 of 18 people found this useful

  • 5.0 out of 5 stars

    Great sound and comfort.

    • Written by Pedro P from El Paso

    I've had this buds now for 2 months and I use them from the moment I walk out the door and on and off all day long. I make calls with them, I watch netflix on my phone, I listen to spotify. When I don't use them I throw them back in the case for a quick recharge, this way I never run out of juice. The sound is superb, the fit is very comfortable. I would recommend.

    I had an issue with my bluetooth disconnecting on my Galaxy s9. Turns out when I lose wifi connection or turn wifi off, my phone disconnects bluetooth also. My phone does that with any bluetooth device. That is NOT an issue with my headphones, it was a samsung issue with all my bluetooth devices.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Excellent wireless earbuds

    • Written by Robert W from Hastings On Hudson

    It’s pretty silly at this point that so many reviews (pretty much all the negative ones) are complaints about erratic connectivity. I got mine around May ‘18 and tried them without running the recent update from Bose that was specifically intended to address this problem and, sure enough, I had the same experience that all the complaints described. Then I ran the update and since then the buds work perfectly without a single instance of losing a connection in either one or both buds, unless you walk so far away that you just wind up out of the otherwise impressive range. As far as sound and comfort, 5 stars. The sound is almost if not as good as the top of the line QC wired series, but without the active noise cancellation which isn’t desirable for working out - running, biking, etc. With the available update from early ‘18 and the probability that recently shipped buds come pre-corrected, Bose SoundSport Free Wireless is simply another great product from Bose and, IMO, a good value as well.
    P.S., almost needless to say, the comfort and simplicity of finding the best fit is a breeze. Only thing left is for Bose to offer these in a noise canceling version, as the current top of the line in-ear model just doesn’t cut it with that neck harness. But I’m sure Bose already knows that..

    25 of 28 people found this useful

  • 4.0 out of 5 stars

    Bose FTW

    • Written by Mark C from Phoenix

    I would’ve happily bought the AirPods but my ears are the type where my EarPods constantly fall out. There are plastic adapters you can get to fix this problem, but you lose much of the AirPod functionality if you do. Still wanting wireless but something more secure and with good sound quality, I opted to try the Soundsport Free. I’ve loved these since I bought them. The sound quality is great and the syncing process is a pretty simple setup. Yes some podcasts only play in one ear and yes you have to download the Bose Connect app, but these are minor inconveniences as far as I’m concerned. I hope AirPods eventually comes up with a more secure design, but for now I’m happy with these.

    11 of 13 people found this useful