• 1.0 out of 5 stars

    Amazing - when it works..

    • Written by Hannah M from Solihull

    I was blown away with footage that I saw from the every helpful staff in the Apple store. So I bought it, I agree it is tricky to set up as there are basically no real detailed instructions and had to resort to randomers tutorials on youtube. Not the customer experience (complete lack of any online support) you are used to.

    But I got it going and was very impressed for about 2-3 hours learning it - and then it started flipping rotating quickly round horizontally one way and then back, out of control, with the dreaded flashing green light, bang bang bang, and the only thing you could do it switch it off. When you switched it on, re-paired to my 8+ it just bangs back and forward. if you hold the gimbal still to try and calibrate the gimbal ( or indeed try any of the settings) nothing changes but the motors get hot.

    Despite numerous posts of similar problems on the DJI site and Reddit and others there seems no suggestion other than take it back to the shop. There seems to be no way to do a factory reset with this model, though it seems you could for first version. So its going back to the Apple store tomorrow. One of my cameras, a little Sony NX70 has awesome image stabilisation so I will stick to that in future. Nice idea though, but flakey execution

  • 1.0 out of 5 stars

    Stay away from DJI OSMO Mobile 2- DOES NOT TURN ON, second device

    • Written by Andrei C from Vancouver

    I don't even know where to start, this is my second device in one week and still the same problem. Brand New out of the box, let the battery charge to full and does not turn on. I followed all the steps to install, ballance the phone, etc...NOTHING, the lights are on, show full battery and IT DOES NOT TURN ON. This is my second device and the same problem.
    I had a friend check it who has the same device and he couldn't figure it out either...his works mine doesn't.

    This is garbage !!
    I will return it.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Don't bother wasting your time.

    • Written by Michael S from Sydney

    The gimbal has a lot of potential, it could be an amazing product that allows people to make their iPhone a much better cinematic experience, its well built and I applaud DJI for actually making it affordable to the mass market.

    That being said, the software/final-execution of the product was just terrible. I constantly had bluetooth issues breaking and reconnecting all the time, the balance would constantly fall out of place.. Sometimes it would connect and then the actual balance mechanism just wouldn't work.. There were far too many issues. On top of that, the entire OIS stability issues with iPhones and the lack of 4K 60 FPS bottlenecks one of the greatest exclusive features to the iPhone.

    Its a shame because this gimbal has so much potential

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Worked great for one full charge, failed after the second charge

    • Written by RONALD H from Frisco

    The DJI OSMO mobile 2 worked great for the first couple of times I used it IPhone 7 Plus. it will not balance with a case attached to the phone. Must remove phone case to use it. Of course I dropped the phone and cracked glass. Not DJI direct fault, but still annoying. Charged it for the second time and took it to a wedding. It worked for about ten minutes of the ceremony and then failed. Failed to stay connected. I tried everything under the sun to reconnect. It now won’t charge, won’t connect, I have had it plugged in to a two amp charger for 3 hours and it has %2 charge. I tried the micro usb to iPhone trick and still no luck. I have read all of the people on the DJI forum with similar problems. I could not find anyone who actually got there OSMO mobile 2 to work again.

    For all those who say they love the product, please update us when your love, like mine turns cold when your DJI OSMO mobile 2 fails too.

    4 of 4 people found this useful

  • 1.0 out of 5 stars


    • Written by Ben C from Saxmundam

    What a piece of junk, never have I come across anything such as this before, the instructions, which you don't get in the box you have to download.
    When reading them they read like someone who doesn't speak English wrote them, they make no sense whats so ever.
    And anything you read online is worthless too for help that is, its just the same answers not addressing the issues that a lot of people are having.
    The big issue being the firmware, good luck trying to install that! The app is complete rubbish, it tells you to do things that aren't even options - probably would be if the firmware could be installed. This osmo 2 is not worth the time nor money.
    No tech support, no one to speak to to solve it - just as bad a BT, but at least you can call them.
    How this ever made it onto apple shelves is beyond me. Mines going back to Apple, if I buy from apple I expect a certain quality and things to just work out of the box, this is sooo very far from it!!!!

    8 of 40 people found this useful

  • 2.0 out of 5 stars

    Below average packaging and setup

    • Written by Sian G from San Francisco

    Frustrated with setup process, lack of support and inadequate packaging. Jury's out on the product itself, but not a great way to get started. Osmo should learn from the Apple packaging team.

    9 of 24 people found this useful

  • 1.0 out of 5 stars

    Still very buggy

    • Written by James M from Moorooka

    I have an iPhone 6 and the DJI still stutters and shutters. The face tracking just doesn’t work. It constantly loses the the object being tracked and most of the time it will just freak out and record the ceiling. With the price and the DJI name I was expecting so much more. Great idea but poor implementation.

    3 of 6 people found this useful

  • 2.0 out of 5 stars

    Giving it a 2 star because of lack of support for 4k@60

    • Written by Kevin H from Woodside

    This company has known since the last DJI OSMO Mobile Gimbal that mobile technology is in the age of 4k 60fps, and that customers want to utilize this technology WITH their gimbal. The fact that they would create an entirely new product and NOT include this feature is a slap in the face to every customer who DJI has promised to "take into consideration". Everyone should boycott this product until the developers create something that allows you to use your iPhone 8 (plus), iPhone X to their full capacity!

    22 of 41 people found this useful

  • 5.0 out of 5 stars

    Don’t let the bad reviews fool you

    • Written by Deven W from Louisburg

    Let me cut to the chase: If you have an iPhone 7 or later, your phone has optical image stabilization. This cannot be turned off, as it is embedded in the hardware. This will result in “jittering” when you are shooting running footage. This isn’t DJI’s fault, and probably not even Apple’s. The jittering isn’t near as bad as without the gimbal, but it is annoying. This can be fixed by some post processing but for me, when shooting walking footage or using the modes that come in the app, ( I’ll talk about those in a second ) I noticed almost no jittering.

    Don’t let all the bad reviews fool you, this is a GREAT product! Just be sure to charge the gimbal for a couple hours when you first get it, and then hold the power button until it turns on. I use this as a tripod, and it produces buttery smooth pans. I also tried the included modes in the app, and they are awesome! The hyper lapse feature is amazing. These allow you to produce cinema grade footage very easily. All in all, the jittering is a very small problem, overshadowed by all of the positives, so trust me when I say GET IT!

    38 of 38 people found this useful

  • 1.0 out of 5 stars

    AVOID! Too many problems - 3 days into setup and still can't get to work.

    • Written by Darren D from Montgomery Center

    Was very excited to get this product from Apple. Had seen some reviews online. Since opening the package, it's been nothing but a disappointment, however. First, the battery wouldn't charge. Using the provided cord and my own 2A charger block, I couldn't get the device to charge. After 20 minutes of plugging and unplugging and fiddling with buttons, I somehow got it to start charging. The process which was supposed to take 2 hours took all of overnight.
    On the initial charge, I was able to get the product to work for about 15 minutes. Then I had to shut it down and move on.
    Next day? No charge. Wouldn't work. I've been recharging it but now it won't operating, synch with the software or anything.
    Sadly, I think my wife threw out the packaging, or I'd be returning this today. As it is, I'm going to have to keep trying to debug it.

    14 of 44 people found this useful

  • 5.0 out of 5 stars

    Great Gimbal

    • Written by Scott B from Ashburnham

    I am the CEO and Owner of a production company and I use these gimbals for every shoot! They always get the job done. Theses gimbals will be in the next Marvel movie!

    15 of 44 people found this useful

  • 5.0 out of 5 stars

    Works fine with my iPhone 7 plus

    • Written by Andrew P from Selby

    This is great, had to use a wall charger to get it charged fully, tried it with Dji go app and it works fine, but note on software updates it defaults to low resolution, so you need to reset it higher in the app, if you only use iPhone camera app but connect with Bluetooth the record button works on the gimbal., honestly if you have problems with iPhone it’s still fantastic to use with the camera app alone, but seems to be fine with my iPhone 7 Plus, just nite dji app drains battery so close it down on the phone after use. Be patient charging it from new it takes longer to get it up to full, but after that it’s fine. For the money this is fab, also bought a go pro session adapter off eBay so I can use my go pro as well

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    iPhone X works fine...

    • Written by Daniel M from Brentwood

    I was a little apprehensive to purchase this gimbal for two reasons:

    1) I have an iPhone X and I saw many negative reviews.
    2) Anything that goes through a third party app to record is generally annoying to connect, or the quality isn't as good as the native camera software etc.

    I have had no issues with it at all. The app is actually very good, especially the tracking mode where it locks on to people or objects.
    I did have a little stuttering as mentioned in previous reviews, but turning on the 'pitch lock' instantly gets rid of that. And to be honest I always have pitch lock turned on as it makes for a much more professional looking video.

    Since showing friends 2 more of them have purchased one... If you're 'on the fence' because of the negative reviews then seriously try it yourself as its awesome.

    18 of 18 people found this useful

  • 5.0 out of 5 stars

    I see reviews for dead on arrival units, and I think this is why

    • Written by Scott D from Powell

    So I was concerned about the dead on arrival units, or people saying it died w days later. After buying one I now know you can turn the gimbal on and it will not power up the motors until you sign into the DJI GO app. So it looks like it’s dead if you just go for a third parts app like Flimic Pro, but once you create an account with DJI if your didnt have one, and sign into the DJI GO app it will not initialize all the way and the motors will not come on.

    As for the gimbal, it’s lighter then the competition Smooth 4, feels more natural to hold and not as top heavy then the smooth 4, and the tracking works 100% better then the smooth. Firmware update is done with the iOS app over Bluetooth.The zoom is smooth, but the the moving of the gimbal position with the joystick is slow. The osmo 2 has a normal USB A port for charging other devices I like the smooth 4 using a micro USB port and I can find a Micro USB to lighting cable. Charging the osmo is only 2 hours and uses a more common found micro USB and chargers at 2 amps, or 10 Watts just like the smooth 4. So the USB Smooth 4 charging has not advantage for faster charging speeds, just another cable you will have to carry. The osmo is smaller then the smooth 4. And the Osmo 2 is supported by filmic pro using the zoom button for more advanced features without the need to touch the phone and will give you 4K 24, 30, and 60 FPS, but you have to initialize the osmo first with the DJI GO app and update the firmware before using filmic pro.

    Now on the smooth 4 side, the Smooth has more range, seems to have stronger motors able to do faster transitions, a more refined app for iOS with 4K 24, 30, and 60 FPS. But the firmware is done over a computer. But the firmware update on the computer also allows for fine tuning calibration of then levels and the iOS app allows for the speed adjustment of how fast the motors work. If holding the gimbal upside down, or flashlight straight out then the smooth 4 wins in this range much better. The smooth 4 is not officially supported by filmic pro, but will still work you just have to tap the screen for some of the settings and adjustments. With the iPhone X and the Apple leather case the Smokth fits better without hindering the range of the motors, I had to remove the case to speed up the osmo 2 a little and for the phone to fit better. The smooth 4 seems easier and faster to adjust and control once you get used to the Phone Go mode and back triggers.

    In the end, they both do good stabilization, neither will let you charge the phone at the same time while using it. And both work well as a gimbal by its self. It comes down to the little features, if your a one man camera youtubenchannle then tracking is a needed thing the osmo 2 will do this better. If your looking for a mkre Manual mode without having to tap on the screen the smooth 4 is better. I think the smooth 4 works better for beingna faster and easier adjusting gimbal once you get used to the trigger controlling. So it all comes down to what your needs are. If your space is limited in your camera bag the osmo might be better and lighter also will still get the job done just with slower fine tuning using the joystick. If you want to record a one shoot video with no breaks that will need to be edited post the the smooth 4 might be better for you.

    Both are good gimbals for the intended purpose of a 3 axis gimbal, but both are very different in what they have to offer and how they function.
    I hope this helps,

    70 of 75 people found this useful

  • 1.0 out of 5 stars


    • Written by Charles G from North Vancouver

    Junk! I have created several YouTube videos with different iPhone models and another (earlier) brand of stabilizer. All wobbled and jittered, but I did used the more-stable clips for the finished products. I just purchased the DJI Osmo 2, from my local Apple store, hoping for better results. Instructions are incomprehensible. Controls are ridiculous with very poor design and feel - one click for this, two clicks that, and more clicks for something else. Simply stupid. All the flashing lights are a freak show. But worst of all - it would not work. I returned it. Why Apple would sell this junk is beyond me. Not sure if any hand-held stabilizers will work with iPhones, but I am giving up on it. I will continue to use my Sony camera on a tripod - a combo that does make smooth videos. Does anybody know of any smartphone/stabilizer combo that actually works?

    12 of 87 people found this useful

  • 4.0 out of 5 stars

    This is a superb gimbal for the first time user.

    • Written by Chris G from Wymondham

    My video experience is interviewing people for short 60 second clips using a hand held iPad to use on Twitter or Facebook.
    With just a little practice (one hour) I've been able to use this to produce a motion lapse movie on my iPhone 5SE that looks great, and has done well on the client's Facebook Page.
    It's lightweight, easy for a novice to set up, and the different modes are fairly easy to configure too. Considering that the cost was £129, I think it great value for money. I've not rated the device 5 stars, as the quick start guide is a little sparse, but there are plenty of "how to" videos on YouTube to get you going.

    8 of 9 people found this useful

  • 5.0 out of 5 stars

    Solid Product that's easy to use out of the box!

    • Written by Mike W from London

    Having had several DJI products I can say that this one is the most cost effective and it achieves the results you are doing for. It does take a shoot or two to understand how to not over extend the gimble. (which results in a jitter effect). Once you master that, you're in good shape. Great for time lapse, hyper lapse (my fav) and moving time lapse. Great B-roll for cut aways.

    Solid product that makes a necessary shots for higher production value easy and affordable. People can't believe I'm using my phone and I can't believe it costs this little. You get way more than you pay for here.

    Note: I also have the much more expensive OSMO Raw and this is very close in comparison. Just saying.

    15 of 19 people found this useful

  • 1.0 out of 5 stars

    Not working from beginning

    • Written by Tim P from Highland

    So i opened the box super excited because i had a big video shoot that week. charged it up and installed the app on my phone. i put the phone in the gimbal and turned it on. the phone went into position and then slowly started drifting. well the was pain but i figured i must had done something wrong. checked everything twice and tried again. same problem. the day of shooting with everyone on site i turn it on and it goes into position and flops down almost kicking my phone out of the holster. now all it does is flop. doest work at all.

    DO NOT BUY!!!

    9 of 68 people found this useful

  • 5.0 out of 5 stars

    The IPhone X with DJI Osmo Mobile 2 is a miracle combination for video

    • Written by Ed C from Portland

    The DJI Osmo Mobile 2 is a must have piece of gear for the serious video maker, vlogger, travel and event documentary videographer.

    It is well priced and built to be the best in the market. It is easy to learn and use, After just three weeks and online tutorials, the DJI works as advertised. If there is any drawback, it is the Apple optical image stabilisation. OIS makes Iphone X less usable in low light, But in good light, the video is very stable, You can take a look at my channel 'Wide-Open Films" Cinematic #Tulipmania2018 Film Long Version (1080p60) .

    I highly recommend OSM2 regardless. You can also build a rig with mics and lights as per my video "DJI Osmo Mobile 2: The Best Smart RIG system for the Osmo!".

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Osmo Mobile 1 convert.

    • Written by joseph L from Farmingville

    I have been an owner of the Osmo Mobile 1 for a while. I speak fluent Osmo, I know its limitations and when and where to use it. I tried out the Osmo Mobile 2 mostly because of battery life, the controls changed slightly, it has the same controls but there are less buttons so the M button replaced the trigger, for the better, they added a zoom switch (used to need to hold trigger and use joystick for the same feature) the Osmo 2 is better in every way. If you are wondering, just buy it and enjoy. it is a precise instrument and needs to be treated and calibrated as such. as long as you understand that you will like the Osmo Mobile 2.

    14 of 15 people found this useful