• 3.0 out of 5 stars

    A Very Windows-Like User Experience

    • Written by Jim M from Belleville

    I bought the Orbi cable modem for a fresh Spectrum install, only to be told by the technician that the 3.0 spec isn't supported by Charter nowadays ... Spectrum requires 3.1. So I returned the unit to Apple, drove down the street to Target and bought the Tri-Band Mesh WiFi System. It was $40 more expensive, but at least it was readily available. My nearest Apple Store is some distance away.

    The interface is very Windows-like and belies the simplicity the product claims to offer. At one point, the UI demanded the router serial number and I was standing in the middle of the room, holding the modem upside down and trying to read the SN with a magnifying glass.

    As an Apple user, we take for granted that products should 'just work.' This one doesn't. Setup requires some time - each unit needs several minutes to power on, connect and register in the clumsy online app - and is not without frustration. All in all, I spent about 4 hours getting the two units to communicate properly.

    11 of 12 people found this useful