• 1.0 out of 5 stars

    Lasted 16 months

    • Written by Susan O from FAIRFIELD

    Disappointed - Apple doesn't make products that break. This is the exception

    63 of 73 people found this useful

  • 1.0 out of 5 stars

    What a piece of junk

    • Written by Lois A from Brooklyn

    Ive used this maybe 3 times, and now my iMac doesnt even recognize it. After spending an hour on the phone with support, now I have to take it in to the genius bar, and presumably, wait another hour or two before they try to sell me a new one. Instead, I'm researching other brands that are compatible with the Mac. Livid.

    57 of 62 people found this useful

  • 1.0 out of 5 stars

    Absolute Junk

    • Written by Jennifer P from Old Bridge

    Don't bother buying this. It's complete junk. I can't even get my MacBook to read that it's connected. I come to find out that it's because you cannot use a USB connector - it needs to be directly connected to a USB port on the computer. Well, that would be great if the MacBook actually had a USB port. Piece of junk - don't waste your money!

    56 of 60 people found this useful

  • 1.0 out of 5 stars

    Not recognized by MacBook Pro anymore

    • Written by Jenny K from Hillsboro

    I don't use this very often. Tried to use it today. MacBook Pro (only 3yrs old) won't even recognize it anymore. Received this as a gift when I got the MacBook Pro since the disc reader/writer is no longer integrated into the laptop. Can't believe this!

    56 of 60 people found this useful

  • 1.0 out of 5 stars

    No usable user guide

    • Written by George M from Albuquerque

    I can't give more than 1 star at this point since I am not yet able to use the drive. Although the Product Information says a User Guide is included with the drive, the only instruction refers to how to eject a disc, nothing else. No info regarding setup, playing, burning, etc. is included and I don't see online instructions anywhere. That leaves contacting Support which, in my mind, should be the last resort.

    75 of 98 people found this useful

  • 1.0 out of 5 stars

    Just got the Superdrive and can't wait to return it.

    • Written by Peter G from Glen Head

    I just bought a new iMac 27-inch to replace my iMac 24-inch from 2007. The original iMac's CD drive was a workhorse and only recently began to fail. I loved that drive. I probably burned 2,000+ CDs on it.

    I just bought the new Superdrive, since Apple, in all their infinite wisdom, decided a thin computer was more important than including a CD burner in a desktop computer. I just set up the new machine and the burner. The Superdrive has burned one CD without problem. Every other one has quit or failed. This thing is very poor. I wanted to give this device zero stars.

    Time to find a third-party model on the web.

    58 of 64 people found this useful

  • 1.0 out of 5 stars

    Disappointed that Apple would sell this unreliable product!

    • Written by Celia L from PLANO

    This product is totally useless. worked at first then died with a new dvd in it. The most ridiculous thing is that they wanted me to bring in my Macbook Pro and the USB drive and leave them in the store for a few days so they could try to eject the dvd.

    I own an I Pad, I Phone and the MacBook Pro which are superior products.

    WHAT HAPPENED? Why sell this inferior product?

    53 of 55 people found this useful

  • 1.0 out of 5 stars

    Awful product - do not buy - it broke

    • Written by Mona M from West Bloomfield

    This completely stopped working after about 10 uses. Wow, You pay $75 for an Apple external drive and I now was going to buy a replacement, but see the MASSIVE number of 1 star reviews. Big disappointment by Apple. DO NOT PURCHASE. I am going to try Samsung.

    51 of 52 people found this useful

  • 1.0 out of 5 stars

    Worst Apple Product I've Ever Purchased

    • Written by Dustin J from Portland

    This device rejected about 10% of all CDs despite the discs being in near perfect condition (I bought the drive to update some of my music library into the 21st Century). A much-inferior, older, and clumsier computer at work had no issue importing any of the CDs that were rejected by this drive. And it's terribly slow, often importing at a rate of 5X (I have a 2015 Macbook Pro, so it's not the computer). This is the worst Apple product I've ever had. They must have outsourced its manufacture cheaply and slapped their logo on it. I returned it.

    56 of 62 people found this useful

  • 1.0 out of 5 stars

    Do not buy this product

    • Written by Susan D from Pleasanton

    This product does not work on the Mac OS even though the apple technician and box will tell you it does. The first one I bought was replaced when it didn't work. 'The second one stopped working after 1 month. I spent 2 hours in the Apple Store trying to have them figure out why and really they have no idea why. All they could tell me was that maybe it was a problem with the USB adapter, that you have to buy to connect the superdrive, which does not recognize the superdrive to the computer. The superdrive does not show on on the desktop and if you put a disc in, you have no way to get it out. They could not explain why it worked initially then. And beware they would not refund my money because they said it wouldn't count under the warranty because the superdrive actually works, it's a computer firmware problem that needs to be fixed, but there is no fix for it!!!So it won't work on my computer. It was like talking in circles. Save your receipt. I do wish I had listened to those other reviews. What is happening with apple products, they are junk now and the customer service is terrible

    51 of 53 people found this useful

  • 1.0 out of 5 stars

    awful

    • Written by Kathy P from Tryon

    I'm having all of the problems other people mention. It used to be I could insert a CD and the music would automatically download to iTunes. And this is MY CD. I'm not hijacking anyone's music. It's downloading the disk but going to a file called Delicious Library 3, but I can't play music from there. I've also had many problems trying to burn disks. So, where can I find a player that will work? This is not it!

    52 of 56 people found this useful

  • 1.0 out of 5 stars

    what a hunka junk!

    • Written by Cheryl M from Maumelle

    Second time I tried to use it - my computer (iMac 27" Retina display) won't even read the device! Now I have a software DVD stuck in the thing so heading to the local Apple store to see if they can remove it. VERY disappointing! I gave it a 1 star only because negative starts are not an option.

    51 of 54 people found this useful

  • 1.0 out of 5 stars

    The "Super Drive" A1379 is a dud!

    • Written by Hiram H from Hixson

    I guess I had too much confidence in the Apple reputation. This is an overpriced piece of junk. It simply is not reliable and will not burn a DVD of like kind, that has been copied many times by my old reliable MacBookPro with the internal drive. Never again!!

    56 of 65 people found this useful

  • 1.0 out of 5 stars

    I would go higher in stars but it is not for a new MB Pro

    • Written by Timothy S from Irvine

    New MacBook Pro laptops have no 'standard' USB ports, only USB C ports, and that is what is built into the drive. If you are using some type up 'USB HUB' or the very common PURGO adapter, it will not work. Apple should really let people know and/or just plain state that the drive is not meant for the newest MB Pro!

    When plugged into a HUB of some type, apparently it is not getting enough power to function properly. The MB Pro recognizes the device, but says, ...'plug it in to USB port on your machine...'.

    If you do purchase one you will need an additional straight USB to USB c adapter.

    I spoke with senior advisors at Apple support and that is how we came to this conclusion.

    If you have an old MB Pro with the old fashioned USB port, buy it, if you don't, go elsewhere.

    49 of 51 people found this useful

  • 1.0 out of 5 stars

    $80 Piece of Garbage

    • Written by Austin G from Wichita

    The usb that plugs into the computer literally broke off just from pulling the usb out of the computer. I have NEVER seen a product with worse quality. What has happened to Apple? They use to be decent at one time.

    52 of 57 people found this useful

  • 1.0 out of 5 stars

    GARBAGE

    • Written by Laura H from Palm Bay

    Won't copy certain brand new cds onto my newer Macbook Pro. Not all, but a good 10% of my collection. Often it will get hung up on the last few tracks for some reason. NEW unblemished factory cds, with nothing in common with each other. I didn't notice it right away, of course. But it misperforms pretty steadily and regularly. And it started after I'd only used it a few times. AND a quick Google tells me that I'm not alone.

    So, I actually have to haul out and plug in an ancient Macbook Pro with a built in drive when this happens. I mean. I wanted to trash this old Macbook but apparently Apple forgot how to make a CD/DVD drive so I'm stuck with this massive heavy 17" "CD Player" from 2010. Sad.

    50 of 53 people found this useful

  • 1.0 out of 5 stars

    Didn't even last a year

    • Written by Andrew M from Los Altos Hills

    Bought it for my daughter to use with her MacBook Pro. Didn't even last a year.

    51 of 55 people found this useful

  • 1.0 out of 5 stars

    broke

    • Written by Brandy L from Pembroke

    Piece of trash. Burned 1 disc and its got a dvd stuck!!!!

    49 of 52 people found this useful

  • 1.0 out of 5 stars

    Very disappointed

    • Written by Arthur A from Albuquerque

    Unable to get my USB Superdrive to work. My iMac doesn’t show that it recognizes it, and it just reads my discs and ejects them, whereas my MacBookPro, and my Windows laptop have no problems with any of my disks

    51 of 56 people found this useful

  • 1.0 out of 5 stars

    Used it once, now doesn't wotk

    • Written by Dario P from LONDON

    Bought the 'superdrive' with my iMac a couple of years back, no longer works. Connect it to my iMac via a working USB, nothing. Doesn't show up as a drive, won't accept discs, totally useless. Looking online it seems the only advice is 'Buy another one. Super it isn't.

    48 of 50 people found this useful