• 1.0 out of 5 stars

    Scrapped up the side of my iPad

    • Written by Jennifer F from Chilliwack

    Had it 18 mo. It hardly connects anymore and the magnetic part now has no rubber protection, so the side of my iPad is totally etched. Just found out that the 9.7 and the 12.9 have extensions to their warranty and the 10.5 doesn’t. So ridiculous as they are all made the same and the ALL FAIL!!!!!! Do no buy. Terrible waste of money but also terrible for the environment as it’s basically a disposable keyboard. Shame Apple.

    26 of 30 people found this useful

  • 1.0 out of 5 stars


    • Written by Scot N from rowayton

    I've had two - each lasted about a year. It's just not well made.

    139 of 152 people found this useful

  • 1.0 out of 5 stars


    • Written by Kelly M from Towson

    I liked it but it stopped working after about 10 months.

    119 of 127 people found this useful

  • 1.0 out of 5 stars

    Bad design

    • Written by Sara Y from Cincinnati

    It is frustrating that this Smart Keyboard does not offer any cover protection for the back of my new iPad Pro and there is not a case that you can attach to the the iPad at the same time as the Keyboard to remedy the situation. While I like the keyboard, I never find myself getting out my new iPad and instead always reaching for my old iPad in a case because I’m afraid of breaking the new iPad. If there was a case that was compatible with the Smart Keyboard that would be doable but there is not and now the folio Smart Keyboard isn’t even available for the 10.5 in Pro! Ugh come on Apple!!

    108 of 118 people found this useful

  • 1.0 out of 5 stars

    Subpar Product, doesn’t last

    • Written by Billy L from Bath

    I had the same problem as everyone else. First one lasted 3 months before it stopped connecting (accessory not found) but it was replaced under warranty. Second one lasted 5 months and the apple store refused to replace it again. Though they offered me a discount to buy a 3rd one for $135 lol. Definitely take your chances with a third party keyboard. This one works great for 3 months or so, but then youre stuck with a $160 half cover with a useless keyboard. Shame on apple for not doing a total recall with this subpar product.
    0 stars :-(

    144 of 149 people found this useful

  • 1.0 out of 5 stars

    Literally coming apart at the seams after a year.

    • Written by Andrew C from LONDON

    So, for £159... the product Is a year and 3 months old (so conveniently just out of warranty) and now the side seam of the keyboard is ungluing where the air holes were... it;s not physical damage, it lives in an ipad case and the corresponding part of the fold is not damaged either it didn’t receive a blow or constant rubbing; just ungluing - literally coming apart at the seams.

    Going by other reviews it seems the product does not have an acceptable useful life; unless you want to spend this on product that only lasts a year, be warned.
    Really like the button feedback (a bit loud clicky but satisfying if you’re the user :-))and the tactility is good, but construction quality is evidently poor.

    64 of 67 people found this useful

  • 1.0 out of 5 stars

    Bad product and worse support

    • Written by N H from Okotoks

    Have had connection issues since buying- but didn’t really use keyboard until sept for school- since then- connection and function issues are getting worse where it’s not even functional or useable in a busy class setting. Because it’s a few months out of warranty, was basically told too bad. Keep in mind they’ve extended the warranty on the other iPad (9.7-10.5) smart keyboards to 3 years for a reason ...
    Very unhappy customer and has left a bad taste in my mouth for buying further apple products- Too bad because I was a very loyal customer!
    Apple used to stand by their products - not sure what happened

    22 of 22 people found this useful

  • 1.0 out of 5 stars

    Durability is the problem.

    • Written by Andre M from New York

    I'm on the third keyboard. I had to come back several times to apple store technical assistance to replace 2 keyboards that stopped working. Now the third one has stopped working.

    107 of 114 people found this useful

  • 1.0 out of 5 stars

    Very Disappointed!

    • Written by Charity V from Saint cloud

    I’m a huge apple fan, and I have never been even close to as disappointed with one of their products as I am with the keyboard. I have had it just over a year, and it does not even work anymore! I am a stay-at-home mother that homeschools, so it’s not like it has been taken all over or abused - or even remotely over used! When chatting with tech support it is obvious that I am not the only one with this EXACT issue, but instead of just doing the right thing and sending me a replacement (I’ll GLADLY return this one!) - they say that I need to schedule an appountment and drive me and my 3 kids over an hour away to an apple store for support. And since it’s a year old, the support means “buy a new one.” My stars! even fitbit had better customer support! For the price of this keyboard, I should NOT have to replace it at barely a year old!

    113 of 119 people found this useful

  • 1.0 out of 5 stars

    Unreliable for business use

    • Written by Steven T from Wellington

    I tried to keep the faith, but after trying to keep this keyboard working, I finally had to give up. The keyboard is totally unsuitable for business use. If you don't use your Ipad for more than watching movies, this keyboard will work for you, as a stand. As a keyboard, not so much. The smart connector interface is highly susceptible to dust and dirt, which makes traveling with the keyboard unreliable as well. I can see from the connectors that they barely make contact, and are woefully off center, which is probably the reason why the keyboard is so unreliable. In the past, Apple recognized this flawed design and extended the warranty for 3 years. However, that is no longer the case. I will have to purchase a more suitable keyboard from someone else, I like purchasing Apple products, because I have always liked the quality, but they really missed the mark on this keyboard. I expected more from Apple, especially for the price.

    78 of 82 people found this useful

  • 1.0 out of 5 stars

    Works great, until it doesn't

    • Written by Gregory S from Mountainside

    I loved the simplicity and thin form factor of the keyboard. My only complaint out of the box is that it does not protect the back of the iPad, but that's the tradeoff for the thin form factor. I found the keyboard easy to type on, and did not have a single complaint until just after a year of ownership...then it intermittently started losing connection to the iPad. At first, this was solved by disconnecting and reconnecting the keyboard...then after 18 months it stopped working entirely. The apple store confirmed that it's DOA, and offered to sell me a new one since it's out of warranty.

    I can deal with the premium Apple price tag, as it typically comes with a premium product...but that is not the case here. This is a disposable product. If you can live with purchasing a new unit annually, this is the keyboard for you.

    It's not for me - I expect more from Apple products.

    77 of 80 people found this useful

  • 1.0 out of 5 stars

    It will stop working!!!

    • Written by Justin E from Southlake

    Instead of using the smart keyboard to write this review, I am using the on screen keyboard (frustrating). This keyboard is the second replacement I have received and was told I could not receive another replacement if this one broke. The first lasted a week, this one lasted more than a year. I am the kind of guy that typically only buys apple accessories, hopeful that the product performance relative to the cost are excellent. For example, I own no third party chargers or cables, hoping that will extend the product life. But back to the keyboard, it has been a terrible experience. It will stop working for you, and you will have to replace it. It’s very disappointing...

    73 of 77 people found this useful

  • 1.0 out of 5 stars

    No recall for 10.5” smart keyboard. Very dissatisfied!

    • Written by Willem B from Salt Spring Island

    The smart keyboard as an expensive purchase and it started to fail almost exactly after 1 year and completely failed by 14 months. Accessory not supported, terrible battery life. This keyboard is now a really expensive piece of nonfunctioning cleverness.. Seeing the other complaints on here I think Apple should wake up if they want to keep customers happy. We pay for quality not obsolescence and disposable tech.

    64 of 67 people found this useful

  • 1.0 out of 5 stars

    Not robust, stops working reliably after around 18 months

    • Written by Neil G from Vancouver

    This is not the standard I would expect from Apple. I’ve had my keyboard for almost 18 months and now it fails to detect when the keyboard is open. I’m so disappointed that this fails so soon, but lasts just long enough to be out of the 1 year warranty!!

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Disappointing Product

    • Written by John Christopher S from Chicago

    Like many others, my smart keyboard has become unresponsive when connected to my iPad Pro 10.5. The keyboard became unresponsive after only 18 months of intermittent use. I expect more out of my Apple products particularly given the price paid for this accessory. A very disappointing customer experience.

    61 of 63 people found this useful

  • 1.0 out of 5 stars

    Not Impressed

    • Written by KEITH W from Newcastle-upon-Tyne

    Worked well for 13 months, the case is is coming apart and "accessory not supported" message showing all the time. The keyboard will not work at all. I feel cheated after paying top money. I expected something better from Apple. They will not entertain a replacement as it is a month out of warranty. They even had the cheek to offer me a replacement for £130.00. Not a long term product in my opinion.

    64 of 67 people found this useful

  • 1.0 out of 5 stars

    Don't Buy!

    • Written by Paulo E. R. T from São Paulo

    I got two Smart Keyboards. One for my iPad Pro 12" first generation and the other to my iPad Pro 10.5". Both failed.
    The 12" Smart Keyboard has been changed after a recall program from Apple. The 10.5" Keyboard starts fail this month, after 30 days from warranty expired.
    It's a expensive accessory for use for only 1 year.
    Don't recommend!

    73 of 76 people found this useful

  • 1.0 out of 5 stars

    Quality issues

    • Written by mui pin C from singapore

    Keyboard does not work after one year

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    It will break within 150 Days

    • Written by Vandalay I from New York

    I’ve had 3 of these, each treated with great care. Within 100-150 days it will simply stop working reliably. The iPad will stop registering it and say “Accessory Not Compatible”.

    Apple will neither fix it nor offer to replace it.

    75 of 79 people found this useful

  • 1.0 out of 5 stars

    Died after a year

    • Written by PQ T from Singapore

    Good keyboard only at first. The biggest problem is that it is not durable given the price of the product. The product died after a year and Apple Support is unable to do anything about it. You might be better off getting a portable bluetooth keyboard from logitech / other companies, which are known for their durability.

    11 of 11 people found this useful