• 2.0 out of 5 stars

    Not of quality. I would not recommend.

    • Written by Warren B from Seattle

    These headphones are not of quality. I would not recommend them. I have had two pairs of these headphones. I liked them because they were wireless and compact. I use them on planes and very occasionally to work out or run. The first pair just stopped holding battery. I would charge them and as long as they were plugged in the little light on them was on and all seemed well. As soon as you unplug (which you have to to use them), they go completely dead as a rock. This happened after 12 months. Then i sent in to be replaced by Apple. They sent me another (new?) pair. That pair worked as expected for 2.5 months until suddenly only one ear consistently produced audio. This remains to this day. I have reached out again to apple, but have yet to receive a response. I have to say, unless I can be convinced these incidents are a fluke, I will be purchasing my next earphones elsewhere.These headphones are not of quality. I would not recommend them.

  • 2.0 out of 5 stars

    Wanna give more stars but..

    • Written by Derrick T from Boston

    Had my BeatsX for over a year now. They’ve been great. They charge fast and sound pretty good. They dangle a bit too long sometimes. I wish there was something to fix that. Now to the only actual problem. All of a sudden they won’t work. I’m getting a pinkish white solid light that I can’t turn off. They won’t reset, power down, or connect. I don’t know what this is it seems to charge. These aren’t throw away earphones there needs to be an explanation. Like I like them but to buy them at such a price to have them just stop working unexpectedly without any answer is disheartening to say the least.

  • 2.0 out of 5 stars

    Sound great until they stop working

    • Written by Chad M from alanson

    Just as everyone else said, these just stopped working one day. I think it is also important to underscore how ridiculous apple support is as well. Though I'm in the process of getting these sent back, the hoops I had to jump through to is silly. Had to login and use two factor auth to even get to a representative. They offer no refund policy, just a replacement until they deem they've done everything they can, then they'll charge you for the time you used them. So best case? I do this over and over again until someone determines I'm eligible and at that point, I'm sure I'll have enough 'usage' they won't offer any payback. I stopped using Apple stuff for this exact reason. Moral is: pay either $30 or $200 for headphones. Don't bother with beatsx.

  • 2.0 out of 5 stars

    Great, but didn't last very long !

    • Written by Luke I from Caterham

    Great headphones, sounded good, nice and portable, best in the market for what they do and the price. However considering they lasted little over a year for me, they are of poor build quality... wouldn't recommend unless you're ok with buying another pair just outside of warranty period.

  • 2.0 out of 5 stars

    I love the sound but they break/malfunction far too easily

    • Written by Matt F from Gansevoort

    I'm on my second set of Beats X headphones and am currently either in need of repair or replacement. However the repair price is $92 when a brand new pair sits at $99!? I'd look for an alternative to the beats x. The wiring doesn't seem to be durable and its tempermental when pairing to devices.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Waste of money. Terrible purchase.

    • Written by Tyson K from New York

    Nice headphones I guess. But they only work for a couple months and then stop working. Never buying beats again. DO NOT PURCHASE!

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Died just after warranty period expired

    • Written by Sarah G from Denver

    These headphones were great, worked and sounded fine, until I'd used them for 1 year and 3 months. They then started dropping connection after 10-15 seconds, with the lights blinking red & white. Neither a hard reset nor a software update fixed them. The Apple store told me I could purchase a replacement for $80 since the warranty period is over, but after reading all of the similar reviews, I'm not eager to pay $80 every year to buy these over and over.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Suddenly stopped working

    • Written by Claudia W

    Great earbuds which I loved....until they suddenly stopped working. They were working great until one day they stopped turning on. Very disappointed. Was about to purchase a pair as a gift but am now thinking it is not worth the price as mine died just after a year (right after my 1 year warrenty expired of course...). For this price they should last more than a year!!!

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Horrible Quality

    • Written by Christian G from Degersheim

    These headphones look very cool and sound quite nice but have terrible build quality. My first ones broke after a few weeks and the replacement pair were broken straight out of the box. Would not recommend these headphones!

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Hurts to Write this Review - Stay Away from this Product

    • Written by Don N from Wylie

    When it works I absolutely love this ear phones. Light, durable, reliable, great sound, and most importantly great call.

    However I had to replace this item 2 times! It literally dies on the anniversary date every year around the same date. I bought my original beats x from Best Buy and a year later it stop charging and holding a charge. They replaced it for free as it was right before the 1 year warranty. Then another year and it disconnects/connects randomly so I can't even use it.

    Now I'm stuck looking for another one and just not a lot out there!

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Good only for a little while

    • Written by Brianna A from Bronx

    I love the beats compatibility with the iPhone and the sound. Overall these are good headphones but eventually, they break down and you have to keep repairing them until the warranty ends. $79 for repair is not worth it when these headphones are constantly breaking.

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    My beats x won't work or charge

    • Written by Suha F

    I get my beats x about one year ago from paris it was working fine then in the last three weeks I didn't use it because imwas traveling I kept it in the case come with it then today i took it and try to turn it on it doesn't work i tried to rest it nothing happened then i did search in google there many people facing the same problem and they couldn't fixed it. I feel like I did lose my money by buying this product. I very upset.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Poor sound and low volume

    • Written by Carl B

    I was given the BeatsX earbuds by my wife in June of 2018 for fathers day and they sounded great at first, the sound quality was very good and nosie isolation was great. Then around December the sound began to become lower and lower no matter how much I tried to turn them up. Very nice earbuds but wish they were made with better quality, sound, and lasted longer. BeatsX earbuds are my second "BEATS" product (also have powerbeats) and I am sad to say I will not be purchasing anymore item from "BEATS."

    1 of 3 people found this useful

  • 2.0 out of 5 stars

    Stop Working

    • Written by Byron D

    I have to admit the sound quality was great.... But they suddenly just stopped working. Even with a full charge and a software update they will not turn on... Disappointed to say the least.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Don't last and have many software issues

    • Written by D J

    Overall sound is good but unfortunately they do not last very long as software or manufacturing issues start presenting. Got my first pair and they stopped working for no reason. Got that pair replaced and those stopped turning on after being charged. Third pair just flashes red and white without connecting to anything. Cannot recommend these, not worth the constant hassle of replacement.

    8 of 8 people found this useful

  • 2.0 out of 5 stars

    Good when they work

    • Written by Andrew C from London

    I've now had two pairs of these earphones and when they work, they are great, especially the W1 chip capabilities.

    Unfortunately they are prone to defects.

    My first pair developed an issue about 14months after purchase — the right earphone stopped outputting any audio. Apple kindly sent a replacement pair, within a few days of notification.

    However, six months on, these replacement earphones are no longer functioning. They receive a charge (the LED light shows this) but they are will not turn on. An online chat with Apple identified that the earphones are in need of repair at a significant cost. The repair would cost almost 80% of the full retail price.

    Both of these issues appear to be commonplace. A shame but as such, I would not recommend this product.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Don't Buy- They are good BUT don't last. Now on pair 3

    • Written by Steve B

    First set lost sound on one side after a week. Second set died in 6 months with white and red flashing lights (Exactly the same as you find here and on forums). For 100$ I expect them to last. I have a set of Sony earbuds noise cancelling and wired. 5 years and still going strong. Don't waste your money. 2 stars as they were good when they worked

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Best headphones I ever had - until they failed 3 months out of warranty

    • Written by Aaron B from Superior

    The sound, form factor, lightning charging, etc. made this the best headphones I've ever had. They battery charged quickly and lasted a long time, I could run with them, take conference calls with them, etc. Really, truly, the best headphones I ever had.

    And then they stopped working. The failure was sudden and not correlated to any sort or misuse, water exposure, etc. They just stopped staying paired. They I'd get the blinking red/white light issue shared by so many others here. Very, very disappointing.

    2 of 4 people found this useful

  • 2.0 out of 5 stars

    Its a shame

    • Written by vance K from singapore

    Its a fantastic set of headphones in terms of its sound quality, its physical design; the length, the material and the size and shape of the earbuds and its compatibility with apple products. I really like that you can drape it around your neck like an accessory (wouldn't claim that it would function as a fashion accessory) and not even notice its presence. there is not another wireless headphone quite like it around (not that I know of). it just checks all the boxes of what a wireless headphone should be(you would think that by this time considering the length of time since the inception of the this model that there'd be some version of this one but nope)… its just a real shame that for some reason(software or hardware I still cant put my finger on), the headphones wouldn't last more than a year. This is my second set of beats headphone I bought (the first one died after the warranty expired). After this, I have to conclude that the headphone has an inherent design flaw that limits its lifespan. Its as if apple has an inbuilt lifespan on these things. I dun think its hardware issue yet I still dun see how(or why) the software would cause a failure in the device.

  • 2.0 out of 5 stars

    POOR QUALITY AND UNRELIABLE

    • Written by Christopher Y

    purchased last year and after 5months the units is not working They replace a new unit but after 6months the unit is not working again And 1year warranty expires so no any support with a unit. I didn’t enjoy using this epic fail braand and model. Too pricey but unreliable. How disappointing

    2 of 3 people found this useful