• 2.0 out of 5 stars

    Something is happening

    • Written by Tashanti V

    Okay, so everytime I turn on my BeatsX, they keep turning off every like 15 seconds. Like they completely turn off, and I’ll have to turn them back on and they’ll turn off for around 15 seconds again. At first, I thought it was something that had to do with the Bluetooth settings, but I tested it out and nothing was wrong with the Bluetooth settings, they just randomly keep turning off on its own. This has been happening for the past 2 months already and it’s getting annoying. I want to know how I could get them either fixed or if I could replace them with new ones.

    316 of 393 people found this useful

  • 2.0 out of 5 stars

    Horrible battery

    • Written by Ava M from Fort Lauderdale

    I brought my first one pair for Christmas and 3 months later they broke. So I bought a new and about 6 months later they broke again

    39 of 49 people found this useful

  • 2.0 out of 5 stars

    Beats Earphone

    • Written by Erick Y

    I just got this earphone maybe 3 months ago or so and it has been an amazing product and it works very well but today i tried to turn on the earphones but it wont turn on. I tried everything like resetting and charging it but it wont respond back. So i think this product is amazing but it can break down easily

    22 of 24 people found this useful

  • 2.0 out of 5 stars

    Bad wiring

    • Written by James D

    They seam great quality and the sound is good but I’ve hed mine for about 5 months and the wire inside going from the battery to the headphones has broken. You can tell this because when you plug them in the light refuses to light up but when you push the cord together in one place it’ll come to life. If I spend a little over 100 on headphone I want them to last for as long as I own them......

    19 of 22 people found this useful

  • 2.0 out of 5 stars

    Died just after warranty period expired

    • Written by Sarah G from Denver

    These headphones were great, worked and sounded fine, until I'd used them for 1 year and 3 months. They then started dropping connection after 10-15 seconds, with the lights blinking red & white. Neither a hard reset nor a software update fixed them. The Apple store told me I could purchase a replacement for $80 since the warranty period is over, but after reading all of the similar reviews, I'm not eager to pay $80 every year to buy these over and over.

    10 of 10 people found this useful

  • 2.0 out of 5 stars

    Pausing, skipping, volume adjusting

    • Written by Anastasia R

    My BeatsX headphones are the worst wireless headphones I have owned, for fitness purposes. The only reason I gave 2 stars is because the magnetic earbuds are innovative. It’s their best feature. For starters, when they were functioning correctly, the sound was just mediocre. Loud enough, no bass, and definitely not noise canceling. I can hear the gym music over my own. Now they are malfunctioning. I have had them since August. 2 months, perhaps. They are pausing and skipping music. Siri keeps popping up. I googled this and it’s a known issue, because other people have experienced it. If they are not sweat resistant then they should not be marketed as headphones made for someone with a fitness focused lifestyle! Super annoyed!

    18 of 26 people found this useful

  • 2.0 out of 5 stars

    Don't last and have many software issues

    • Written by D J

    Overall sound is good but unfortunately they do not last very long as software or manufacturing issues start presenting. Got my first pair and they stopped working for no reason. Got that pair replaced and those stopped turning on after being charged. Third pair just flashes red and white without connecting to anything. Cannot recommend these, not worth the constant hassle of replacement.

    9 of 9 people found this useful

  • 2.0 out of 5 stars

    Sound Quality decent, but broke within a year

    • Written by Eric C

    Sound quality was quite nice. Didn't have the best noise cancellation but it was decent - good enough to use on an airplane. As specified, the battery indeed charges at an amazing rate. I was quite satisified with BeatsX until - they broke down within a year. and I'm not the only person who's encountered this.. I've searched up the issue on Apple forums and there are people who have encountered the same problem yet have not received a definitive answer. The earphone LED starts to blink red and white and goes all crazy, charging it / rebooting / force rebooting does nothing. It's been this way for months (I left it alone a bit in hopes that the light would solve itself.) If you want decent earphones for an okay price but break down within an year, then BeatsX is for you.

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Worked fine...until it didn't

    • Written by Marc B

    They were great, solid headphones until one day they just stopped turning on. Blinking white, then red, then nothing. I did a factory replace, where I was charged $79 to replace their product because it was just out of the warranty. The new ones seem fine, but I'm waiting fo the ticking time bomb of "just won't work."

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Awesome but not very reliable headphones

    • Written by Oleg F

    Awesome headphones, cool design, sound is awesome too. I usually trains with them. I lived in country were humidity is not so high, but then i switched to Indonesia - and its pretty wet here, so my headphones start glitching, increase volume up and down randomly, start stop the music, i have tried everything - no result

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Waste of money. Terrible purchase.

    • Written by Tyson K from New York

    Nice headphones I guess. But they only work for a couple months and then stop working. Never buying beats again. DO NOT PURCHASE!

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    My beats x won't work or charge

    • Written by Suha F

    I get my beats x about one year ago from paris it was working fine then in the last three weeks I didn't use it because imwas traveling I kept it in the case come with it then today i took it and try to turn it on it doesn't work i tried to rest it nothing happened then i did search in google there many people facing the same problem and they couldn't fixed it. I feel like I did lose my money by buying this product. I very upset.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Good when they work

    • Written by Andrew C from London

    I've now had two pairs of these earphones and when they work, they are great, especially the W1 chip capabilities.

    Unfortunately they are prone to defects.

    My first pair developed an issue about 14months after purchase — the right earphone stopped outputting any audio. Apple kindly sent a replacement pair, within a few days of notification.

    However, six months on, these replacement earphones are no longer functioning. They receive a charge (the LED light shows this) but they are will not turn on. An online chat with Apple identified that the earphones are in need of repair at a significant cost. The repair would cost almost 80% of the full retail price.

    Both of these issues appear to be commonplace. A shame but as such, I would not recommend this product.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Great but have had many problems

    • Written by Evan C

    I had these headphones for a few months and when using them to workout in and stuff, the power button started to not work; they would not turn on sometimes, then couldn't get them to turn back off....It seemed like simply the sweat from working out had broken the power button. They replaced them for me which was great but the second pair had the same problems after a couple months. With the second pair, when I managed to actually get them to turn on they had a mind of their own, controlling the volume of my music, turning music on and off all on their own like the connection was shorting out. Oh and i forgot to mention, with both pairs the volume control on the headphones stopped working after awhile...pretty positive all of these issues are due to simply using them to workout at the gym and run with....so sweat ruined my $100+ headphones... Other than that, they work with you really well to fix your problems and I still love beats and have had good experiences with past products, just not sure why these are causing such headache. I feel like I have no choice but to now spend $200 on the powerbeats3 just to get decent, reliable headphones for working out with.

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Not of quality. I would not recommend.

    • Written by Warren B from Seattle

    These headphones are not of quality. I would not recommend them. I have had two pairs of these headphones. I liked them because they were wireless and compact. I use them on planes and very occasionally to work out or run. The first pair just stopped holding battery. I would charge them and as long as they were plugged in the little light on them was on and all seemed well. As soon as you unplug (which you have to to use them), they go completely dead as a rock. This happened after 12 months. Then i sent in to be replaced by Apple. They sent me another (new?) pair. That pair worked as expected for 2.5 months until suddenly only one ear consistently produced audio. This remains to this day. I have reached out again to apple, but have yet to receive a response. I have to say, unless I can be convinced these incidents are a fluke, I will be purchasing my next earphones elsewhere.These headphones are not of quality. I would not recommend them.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Buy a warranty.

    • Written by Summer B

    I bought a pair of Beatsx February 2018 & they stopped working November 2018. I didn’t buy a warranty because my last pair of beats lasted years until my dog chewed them. If you buy these, buy a replacement warranty. -_-

    8 of 10 people found this useful

  • 2.0 out of 5 stars

    Looks Great, Sound Average...

    • Written by Tom B from London

    Great to look at and so easy to use - love the convenience of them.
    Unfortunately the sound is really poor! I've only just opened the box and put them on but the sound quality is pretty disappointing. You will get the same sound quality from a £10-20 set of wired earphones. All treble, no bass, and a really weak, tinny sound.
    A set of £100+ earphones shouldn't sound like this. The whole point of this product is to sound good and they simply don't.
    Advice for anyone buying earphones - either opt for a much cheaper pair or try a different brand (even pay a little more if needs be).
    I am returning in the morning

    18 of 30 people found this useful

  • 2.0 out of 5 stars

    Wanna give more stars but..

    • Written by Derrick T from Boston

    Had my BeatsX for over a year now. They’ve been great. They charge fast and sound pretty good. They dangle a bit too long sometimes. I wish there was something to fix that. Now to the only actual problem. All of a sudden they won’t work. I’m getting a pinkish white solid light that I can’t turn off. They won’t reset, power down, or connect. I don’t know what this is it seems to charge. These aren’t throw away earphones there needs to be an explanation. Like I like them but to buy them at such a price to have them just stop working unexpectedly without any answer is disheartening to say the least.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Sound great until they stop working

    • Written by Chad M from alanson

    Just as everyone else said, these just stopped working one day. I think it is also important to underscore how ridiculous apple support is as well. Though I'm in the process of getting these sent back, the hoops I had to jump through to is silly. Had to login and use two factor auth to even get to a representative. They offer no refund policy, just a replacement until they deem they've done everything they can, then they'll charge you for the time you used them. So best case? I do this over and over again until someone determines I'm eligible and at that point, I'm sure I'll have enough 'usage' they won't offer any payback. I stopped using Apple stuff for this exact reason. Moral is: pay either $30 or $200 for headphones. Don't bother with beatsx.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    I love the sound but they break/malfunction far too easily

    • Written by Matt F from Gansevoort

    I'm on my second set of Beats X headphones and am currently either in need of repair or replacement. However the repair price is $92 when a brand new pair sits at $99!? I'd look for an alternative to the beats x. The wiring doesn't seem to be durable and its tempermental when pairing to devices.

    5 of 5 people found this useful