• 1.0 out of 5 stars

    Poor Quality

    • Written by Jeffrey R from Louisville

    Although thin and convenient, it doesn’t stand the test of time. The outer material readily wrinkles with even light daily use. Would not recommend.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Piece of junk......

    • Written by Robert C from Rowley

    After 7 months of careful use, the case looks like it is 10 years old. Peeling and bubbling on every corner, So embarrassing to bring into a professional environment..... i do bring it in and let everyone i know to never buy it.
    When i called support, the director of the department Wanda tells me “it’s the first she has heard of this happening and not covered under the warranty”
    This is obviously a flat out lie, considering how many complaints on this thread.

    Shame on you Apple corp. for not standing behind your product or its manufacturing design flaw.

    I call shame.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Cheap and annoying

    • Written by Nicalaine B from Baker

    Why would Apple sell such a cheaply-made product?
    I really dislike that it has no backlit keys.
    It’s hard to see special keys.
    It does stay connected better than the old smart connection.
    Not worth the expense!

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Does not rotate to portrait

    • Written by Crossy C from KNUTSFORD

    I didn’t even buy this product!

    The very first thing I did when I was in the Apple store was to see if the keyboard attached when the iPad was in portrait mode, but it didn’t. I asked staff, but they looked bemused when I told them. Listen, we are all different, but there are so many apps that developers lock you into using which don’t rotate. Why, I will never know.

    Social media management is part of my business, which means spending a vast amount of time with apps such as Instagram and Snapchat et al. Another which springs to mind is the (UK) National Lottery app of which the user is forced to use in portrait mode.

    Personally, I like to use most of my apps not in wide landscape mode, but in tall portrait mode; I find scrolling through websites to be quicker and I am able to see much more information than the wasted open white-space to the left and right of the screen if in landscape mode. Twitter is a must in portrait mode as I find scrolling in landscape extremely restrictive when viewing as I am forced to scroll much more often than if I was in portrait mode.

    There is no way that I would detach the keyboard so to rotate my iPad Pro (not a snap at £1,000 either!) to use an app for a while and then rotate and re-attach.

    Therefore, this keyboard was badly thought out.

    One star because no-star was not available.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Old One was Better

    • Written by Dave E from Firestone

    So...the keyboard as a whole is still a good keyboard. The low star rating has more to do with the overall function vs the actual keyboard. I still have a 2017 iPad Pro with the Smart Keyboard and that one has more of the desired overall function. I am not sure why the design was ditched but the new version does not have a kickstand, which I use a ton with pencil for notes and drawings, and it does not fold out of the way when you want to watch a movie / media on it, which I prefer. I don’t want the keyboard in front of me when I am watching a movie on my iPad. Sure, you can fold the case flat but then you are holding the keys on the back, which is not a great user experience. I prefer the older design where you feel the soft side of the case vs. keys. This is still supposed to be for an iPad and not a laptop...please don’t lose sight of that and bring the old design back to these wonderful devices. I do like the total coverage though and lack of bulk this case has. Just wish the best of both could come together...that would a 5 star for me.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Cover is peeling

    • Written by Ryan G from Bettendorf

    I’ve had the 12.9 inch gen3 Keyboard Folio for a for 9 months, and 6 months ago the coating on the outside cover started to wrinkle. 2 weeks ago it started peeling. The inside of the folio has felt on one side and textured material on the keyboard that is not wearing or peeling. Apple should have put one of these coatings on the outside as well. The edges of the folio are sharp as some other reviews have mentioned.

    Called support today and they will not replace the keyboard.
    The rest of the keyboard is fine.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Garbage

    • Written by KC G from Waverly

    My keyboard started acting up around 8mths in. I should have said something earlier. Now it 100% does not work ��

    19 of 20 people found this useful

  • 5.0 out of 5 stars

    An stylish disign most fitting this 3rd Gen iPad Pro

    • Written by Cedric J from Phoenix

    This new keyboard is a refreshing fix for some of the flaws of the prior Apple iPad Pro keyboard. I owned both the first and second generations of the iPad Pro 12.9 and although I appreciated the design, and sleekness of the prior keyboard, I encountered connectivity issues which lead to one keyboard replacement on my 1Gen unit, and two replacement on my 2nd Gen unit, i.e., two keyboards and two iPad Pro's as they worked to identify the cause.

    This new 3rd Gen iPad Pro, and 2nd Gen keyboard are both sleek, well made, and have presented no connectivity issues. I have always enjoyed typing on the keyboard, and like that it allows the iPad to remain thin and sleek. The protection of the full iPad unit is appreciated, and with such a thin presentation, It is in my backpack always, no laptop needed.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by Madelon M from decatur

    There are a few key design flaws in the smart folio keyboard. First off, the keyboard only has two angle place settings for the iPad instead of a full range of angles to choose from. This can get very frustrating for flexibility of use. Second, the keys do not light up, making it extremely difficult to type at night or in dark spaces which is very inconvenient for a student. Third, there is no cover for the keyboard keys if you want to fold the keyboard back and just use the iPad but keep the smart folio keyboard on; leaving the buttons flipped on the bottom and touching whatever surface. Pretty disappointed considering how much this keyboard costs. Apple could have done way better for their customers with this product.

    30 of 37 people found this useful

  • 1.0 out of 5 stars

    Feels cheap and the connection is sketchy

    • Written by Rob W from Barnsley

    I had the previous version of this which had many issues to the point Apple extended the repair period for three years. Similar issues remain here and it feels even cheaper than the previous version! AVOID! There are better options, including writing by hand onto paper, taking a photo then throwing it in the bin.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Not recommend it

    • Written by Alper U from Clifton

    It is a shame for Apple that this case’s built quality and materials. First of all with that price you really expect something more durable and wont fall off after a month use. It literally totaled from bottom to top. Edges start to lift at a point that I can see the hard materials of the case. I am very ready and willing pay more on a Apple case. But with this quality I feel like robbed... Apple really needs to think and made better case for ipad pro 12.9 3rd generation. The color options are limited , there is no leather version of it... It is really bad. That should ve been fix... Wish there is a photo sharing option so that I can show you how bad my case become after a month use with nothing extreme just carying in backpack’s padded laptop part.

    36 of 38 people found this useful

  • 1.0 out of 5 stars

    Don’t buy it - keep disconnecting - deserves zero star!!!

    • Written by Anny K from North sydney

    It keeps disconnecting as if the magnetic hinge has a mind of its own!!! You would think for the price tag and its from Apple it would be reliable! DON’T buy it!!!!

    11 of 11 people found this useful

  • 3.0 out of 5 stars

    Super Functional but Terrible Material

    • Written by Laura P from HOUSTON

    This keyboard is outstanding. Typing feels like a computer and it is very satisfying. My two complaints are that the edges of the iPad are not protected. I dropped my iPad and there is tiny dent/chip right on the edge where the glass meets the metal... this is because the case doesn’t protect the edges. Kind of necessary? In addition, the external material of this case gets INCREDIBLY dirty. I have tried cleaning it with every possible tech cleaner, water, etc. Nothing gets it clean and it looks grubby and beat up super fast. Hate that.

    34 of 35 people found this useful

  • 2.0 out of 5 stars

    Just OK - for significant writing look elsewhere.

    • Written by Bryan J from Fairfield

    So, good in theory, not bad in a pinch but far from the best thing on the market.

    Disclosure: I sold my Macbook a year ago in favor of the iPad Pro as my "on the go" work device. In that way, a good keyboard was a must.

    When I got the redesigned pro, I was disappointed to learn that Apple was sticking with the same overall design as the previous keyboard. Still not backlit and I was leery about typing significant amounts on it. Nevertheless, I got one as it was the only one available after the design change.

    I can say that the typing experience is not horrible. Will it help you write your novel? No. Will you get through a paper or two on it, yes. Email, great.

    Agonizingly, the price is eye-watering for no real change from the previous iteration. With so many excellent options on the market right now, (Brydge) at $169, it makes the entire thing seem like a gigantic cash-grab. There are better options out there.

    30 of 30 people found this useful

  • 4.0 out of 5 stars

    Rather good overall....

    • Written by Daniel G from Macclesfield

    I bought the keyboard at the same time as purchasing the 2018 iPad Pro when it launched, so I’ve had plenty of time to form an opinion. Incidentally, I also bought the pencil. I was impressed with the features it offered, and pleased to see it afforded protection for the back of the device too. And without adding much thickness - especially compared to a lot of third party ones. The iPad Pro remains highly portable and convenient to take with you everywhere. The typing experience took a few days of heavier use to acclimatise and the keys become much better with time as they wear in. I must admit that I rather winced at the price, considering that you can easily spend more than on a MacBook in the end! I think £149 would be more reasonable, or a discount when purchasing alongside the iPad. It would also be nice to have backlit keys and possibly a choice of colours and materials. Apart from the negatives above, and the not insignificant weight it adds, its a great piece of kit. In point of fact I’m beginning to use my MacBook Pro less and less.

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    Amazing

    • Written by Arvil R from Toronto

    Had the keyboard and Ipad for almost 1 year and have been using it daily throughout my third year of University and into my semester of summer school. Absolutely convenient and worth the purchase.

    4 of 4 people found this useful

  • 4.0 out of 5 stars

    Great Keyboard

    • Written by Justin H from Woodbridge

    Not back lit? As someone has already said, learn to touch type. In this day and age you should be doing that anyway. This keyboard has allowed me to use my iPad Pro for business reports overseas without ever touching the MacBook Pro that I brought along in case I needed it. The keyboard works as advertised, is comfortable to use and I like the two different angles, because I like to lay in bed in the hotel room in the evening and watch baseball with the iPad Pro on the lamp table beside the bed. The keyboard allows for the upright angle to do that. For my previous iPad Pro 9.7 I had to stick something behind the device to get a higher angle.

    Pretty expensive, though, but I’ve been using this for more than a month now and have mostly forgot about the price. I only mention it, because absolutely everybody else does.

    20 of 28 people found this useful

  • 1.0 out of 5 stars

    Don't wast your time and money

    • Written by Mansour M from White Hall

    This is piece of junk and so expensive for a useless keyboard. Mine stopped working after two weeks . I can not believe that apple now getting so cheap that selling these cheap accessories under their brand. I did not want to waste my time to return it.

    37 of 54 people found this useful

  • 5.0 out of 5 stars

    Top-tier, as always

    • Written by Jim W from Dulwich

    After reading the reviews and comparing the Apple Smart Folio to the Logitech Slim Folio, I was very apprehensive about buying the Apple keyboard. I do a lot of typing. A *lot* of typing. So the reviews of the Apple keyboard very nearly led me to buy the Logitech folio sight-unseen.

    Versatility, portability and lightness were my criteria, and when I discovered that the Logitech keyboard would more than double the weight and the thickness of my beautiful iPad, as well as needing to be charged and not using the Smart Connector on the iPad, I made the decision to give the Apple keyboard a try.

    To my delight, 30,000 words later, it’s magnificent. “It just works” would sum it up in a catchphrase, and to that end it’s just like every other Apple product I’ve bought. It’s intuitive, the keys are much more tactile and responsive than the reviews suggest, the materials are great, it’s easy to remove from the iPad, it’s incredibly light and keeps the iPad’s low profile and portability intact.

    The only (minor) gripes I have are the lack of backlighting, and the absence of iOS shortcut keys as found on the Logitech folio. The price is steep, yes, but you get what you pay for. Well worth the investment.

    4 of 4 people found this useful

  • 4.0 out of 5 stars

    It comes down to personal taste

    • Written by Gina H from London

    I read all the reviews and went into the Apple store thinking ‘I’m never buying one of those’, but honestly I think your relationship to this product is down to your personal taste. For me, I love this keyboard! The helpful Apple in store elf allowed me to try several keyboard products with my new iPad Pro 12.9” and this one was by far the superior option. It is made for the iPad so everything clicks, magnetises and fits perfectly. It’s very streamlined. In comparison, the other options from different sellers were bulkier or just felt wrong. This one feels reassuringly strong and it’s incredibly light. No backlighting, but it’s not something I need so, again, it works for me. Looking at the keyboard in sunlight it seems to have a kind of ‘woven’ texture to the plastic which I guess is how they make it both light and strong. My only grumble is that when you fold the keyboard behind the iPad to write with the Apple Pencil, it’s a bit disturbing to the fingers because you feel the keyboard buttons and this provides a bumpy surface and slightly distracts from my experience of an otherwise smooth product. However, this doesn’t mess with the performance of the machine (the buttons don’t engage in this position) so it’s a small price to pay for a product that is superior, seamless and gives the iPad protection and immediate efficiency on the go. Price? It’s Apple. I just live with it. My advice is: go to the store, if you can, and try it out before you buy it. You’re either going to love it or hate it - and I love mine!

    8 of 10 people found this useful