• 1.0 out of 5 stars

    Massively disappointed

    • Written by Marshall G from Peoria

    Where do I start. Geez.

    I tried out the new beats pro wireless headphones at the apple store in Austin before the release. It was only for a few minutes and they seemed at least as good as the first gen Airpods that I also own. FYI, I'm a bit of an Apple fanboy and our entire household is full of Apple mac's, iphones, and TV's.

    When I finally purchased my pair I was disappointed in the sound quality the first time I played music from my XS Max. Then, I traded for an XR thinking it may have been my older XS Max. Same problem. Now fast forward two months in and the powerbeats are losing the bluetooth connection in the middle of a call, completely. Completely meaning not even registered in the bluetooth device list.

    For $250 headphones, this is significantly disappointing. I am going to return them to the Apple store and get a different brand. Or, chuck them in the trash.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Highly Disappointing Buy

    • Written by Surinder D from Potomac

    I was very excited about this product and got it during the first week of its introduction. I was greatly disappointed with its performance. Faced too issues to detail here. A month later Sony introduced its highly rated earphone buds WF-10000XM3 and I bought that too making an investment of nearly $500 madly in search of perfect sound. Sony too also came with a number of issues but sound wise it is a better product. Both the products are bad in several ways. Sony is a better buy for couple of reasons: it comes with an app that can be used to see the battery level and do a couple of other things. Powerbeats comes with no app and checking the battery level is a guessing game. Most of the time it does not work. Sony is excellent for listening to music. It beats Powerbeats in every way possible. I find Powerbeats are good for listening to audiobooks but terrible for music in general. The common failing in both cases is battery performance and charging issues. The buds fit into the charging cases with a click. But every other day I find one bud is charged 100% and the other one is not charged at all. It happens with both but Powerbeats is the worst culprit. You keep these things charging the whole night but the next morning you find that one of the buds has no charge at all. A full battery charge on both the devices lasts much less than claimed by the manufacturers. I feel that I wasted a lot of money for products that do not live up to my expectations. Maybe one day there will be a better wireless earbud but the current crop is hopelessly bad. Please don't waste your money.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Quite Disappointed

    • Written by Abba R from Elmhurst

    I was very excited to get this headphones coz It’ll be perfect for my daily workouts, and the Beats brand is known for it’s exceptional sound quality. But first time I turned it on, what I noticed was poor bass. Tried different music, and different music apps. Really just poor sound quality. I’m really quite disappointed, I would’ve loved to keep it but the sound quality is just awful. I don’t know if the one they gave me is defective but I when I read a couple of reviews online, a few people did comment on the poor sound quality.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    More expensive than AirPods and far less effective

    • Written by Robert M from San Antonio

    I’m on my second set of PowerBeats Wireless - the left earbud in the first set stopped working on THE FIRST DAY. Now on my second set, the left earbud again has stopped making any sound or charging. Even before the left earbud went out, this product isn’t what’s touted - both sets must be reset upon each pairing, the battery life is wildly unpredictable, and the case is almost laughably large.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Look elsewhere

    • Written by Jason B from Apex

    Sound quality is poor and they did not remain in place during workouts.

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Constant connection problems and dropped calls - very disappointed

    • Written by Richard P from LONDON

    Ideally I would have liked to switch between my iPhone, iPad and MacBook Pro using the earphones alone. Unfortunately there's no easy way to alternate the connection. Instead you have to go into the Bluetooth settings on each device to transfer the connection. But even with that, they have to be constantly reset and re-found. They also have a habit of dropping out half way through a call which is very annoying. The connection to the MacBook Pro is consistently dodgy and connects about 25% of the time. I would have expected a lot more from Apple!

    6 of 11 people found this useful

  • 1.0 out of 5 stars

    Horrible connection!!

    • Written by micheal W from Henderson

    Had these for a couple months now. Already sent them in to Apple once because the left bud died for no reason. Now when I pull them out of the case 50% of the time one bud doesn't connect properly but mostly the left. Today my left bud wouldn't connect at all. Apple needs to figure it out especially with these being almost twice the price of air pods. Horrible!

    5 of 7 people found this useful

  • 1.0 out of 5 stars


    • Written by William W from London

    Sound quality and fit/comfort are very good. However, there are some significant shortcomings that have forced me to abandon these after just a few weeks. 1) the battery life is significantly shorter than the standard Powerbeats and is also annoyingly unpredictable. After a full night of charging I sometimes only get an hour or two of listing time before the battery goes. 2) at least once per day one of the headphones loses its connection and needs to be reset. .... these two problems lead to a 3rd problem ... 3) charging and resetting require you to have the case with you ... out for a run ? left earphone stops working and needs to be reset ? you are out of luck unless you have the bulky hard case in your back pocket. Overall, a really poor user experience that I would not normally associate with Apple products.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Do Not Bother.

    • Written by Jeffrey T from Edmonton

    The only thing I can say good about these is the battery life which is about 8 hours of constant use before charging with the case. They do not seal in the ear and actually hurt after about of an hour of war due to the ball that sits in the ear that also prevents it proving good sound isolation. The connectivity is ok but the range is not as good as my other true wireless headphones. These will be the last pair of Beats I will buy until they get ride of that annoying ball at the base of the head phones. I had the same problem with the Power Beats 3's

    7 of 10 people found this useful

  • 1.0 out of 5 stars

    6 weeks in - already faulty

    • Written by Adam C from London

    Started impressed, comfortable fit well suited to workouts. However, within 6 weeks the headphones are faulty.

    There are two faults:

    1) The left earphone fails to turn on ~75% of the time (have to dock and un-dock multiple times). I cannot tell if this is a faulty connector on either the headphone or the case.

    2) The microphone is broken; callers on the other end of the line complain of constant static on the end of the line (I can hear them fine).

    I would not recommend these headphones.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Connectivity and battery are Flaky.

    • Written by Akbar S from San Francisco

    I have had Powerbeats Pro for couple of weeks. It was good at the beginning but the connectivuty to the phone and hoe long battery last are very flaky.
    Poor quality for expensive earphone :(

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Uncomfortable and sounds quality is lacking

    • Written by Brendan O from RESTON

    I picked up a pair of these ear buds and spent a week playing with fitting and hoping they would somehow sound better and no joy. I tried all the ear bud fittings and none of them offered comfort or audio quality to equal a $249 price tag. I did a comparison with the Bose SoundSport Free ear buds and the Bose win hands down, much more natural audio, amazingly better low end and the fit and weight was perfect and I forgot they were in my ears. I cannot recommend the PowerBeats Pro, maybe if they $99 but not for $249 - No Way! The Bose are $199 and well worth it. Beats are overrated!

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Battery drain if out of case

    • Written by Tuan N from Ho Chi Minh

    Apple told PBP has 9 hour battery life. But if you keep it out of case when don't use, battery will drain. 70% in the morning, are at about 15% by afternoon.

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Extremely Discomforting For my ears

    • Written by Mark M from Citrus Heights

    IF YOUR GOING TO READ THIS READ THE ENTIRE REVIEW. I bought these a month ago and waited a very long 4 weeks for them to be delivered, only to be extremely disappointed with the outcome. The sound quality is just a pure and clear as the PowerBeats Wireless 3, high bass and high trebles. No problem with the sound quality whatsoever. However, the comfort is nowhere near the same. Putting these in at first felt very convincing, but after about 10 minutes of wearing them, I began to feel like something was prying my ear open. I gave them a week trying out different earbud sizes, positioning the earpiece different, and still the same result every time. I used these for working out, walking around the house, or simply just laying down, and at all positions I was still getting the same ear pain. I even tried wearing these without my glasses for an hour for 3 days, and still nothing. Went back to my old Powerbeats wireless 3 (thank god I still kept them), and wore them and instantly felt a relief of pain from wearing them. Will be returning and getting my money back, very disappointed.

    15 of 22 people found this useful

  • 1.0 out of 5 stars

    Back to the drawing board with these

    • Written by Jt G from Compton

    These headphones have one purpose in my opinion. To hang on your ear securely. Clap, clap, clap for the innovation there :-/. Outside of that, I have nothing really good to say about these. Sound clarity is a bit better than Airpods but the bass is trash. Sound is definitely not worth the additional $100 in cost. I like the fact that they are black vs the white Airpods that end up looking disgusting to me. Battery life is awesome, but I also don't like the humongous charger case, so a much better battery life is needed to avoid carrying that brick around. There are also connectivity issues left and right. One ear won't work, sound drops from one then the other, answers calls but no sound, drops whatever I am playing at times even when the phone is in my lap (Iphone with no prior issues), so on and so forth. Bad product at price point. They act like $100 headphones. Left a lot to be desired. Returning them

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Worked great.... For about 2 months!

    • Written by RICHARD A from APO

    It saddens me to write this but Apple has done nothing to fix the issue of intermittent connection issues and charging problems, My left ear piece would constantly lose connection but my right would continue to work. I would completed disconnect the Pros, and reconnect them, and even had my phone forget the device. Would work for about 10 minutes and then it happens again. Now my ear piece has intermittent charging issues. Sometimes it is recognized and charges, most of the time it doesn’t. When it does, it’ll charge up to 100% then about 30 minutes later I get the low battery ding. I’ve dreamed about these headphone and have these issues which is upsetting. Apple please address the charging and connection issues. The cost of these make it unacceptable!

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Stopped working after 10 days

    • Written by Susan T from Knoxville

    These ear buds quit working after 10 days! Luckily it happened within the return time at Best Buy. I got my money back.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Needs improvement

    • Written by Anjan C from Warangal

    I was waiting for powerbeats pro from long time, but I am disappointed because the feature Live Listen is not working as expected.
    It needs sound amplification to use it as stand by hearing aid with Live Listen feature.
    Sound quality and Bass is not great, we can the better quality true wireless bt in the market in less than $100.
    Spending S$328 is simply waste for the quality and features.
    The only good thing is IOS integration and quick connectivity.

  • 1.0 out of 5 stars


    • Written by Armando T from Los Angeles

    Purchased online from T-Mobile. Sound quality is 7/10 and fitting is 7/10, features are great.
    After 3 months now I have a big problem, the Powerbeats pro will not turn on. Hopefully, I get new Powerbeats Pro or get a refund.
    All things have good and bad things so I will keep buying Apple products.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Good sound // terrible connectivity

    • Written by MELVYN K from New York

    Great sound and stay firmly in place while running... but..
    Terrible connectivity.. sometimes they will not connect, sometimes only one connects, sometimes they connect and then fail after 1 hour outside... basically completely unreliable and frustrating. Took to genius bar- very helpful spent an hour resetting my watch - they worked OK for a couple of days then back to the prior issues. Went back to Genius Bar spent another hour and ultimately they decided best to return- they could not figure out the erratic behavior.

    2 of 2 people found this useful