iPhone 5 Sleep/Wake Button Replacement Program

Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.

Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.

The sleep/wake button is located on the top of your iPhone 5: iPhone 5 sleep/wake button detail


If your sleep/wake button isn't working properly, please enter your iPhone 5 serial number below to see if it qualifies for this program.

Please see the Replacement Process section for next steps.

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Note: If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time.

Replacement Process

Bring your iPhone 5 to a participating Apple Authorized Service Provider. Your iPhone will be examined to verify eligibility, before proceeding with the replacement process.

Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the sleep/wake button, that issue will need to be resolved prior to the sleep/wake button replacement. In some cases, there may be a cost associated with the repair.

Note: To use the carry-in option, you must visit a participating Apple Authorized Service Provider and not a wireless carrier partner.

Preparing your iPhone 5 for service

Make sure your iPhone is ready for service by completing the following steps:

  • Back up your data to iTunes or iCloud
  • Turn off Find my iPhone
  • Erase data and settings in Settings > General > Reset > Erase all Content and Settings
  • Remove any case or cover

Note: If you are running iOS 6 or iOS 7, your iPhone will need to be upgraded to iOS 8 after the sleep/wake button mechanism is replaced.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

Your iPhone 5 must be in working order to qualify for this program.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iPhone.

The program covers iPhone 5 models for 3 years after the first retail sale of the unit.

Information as of 2015-03-05