SALES & REFUND POLICY

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store, in an Apple Retail Store, or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)


As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy (Japanese Only) and Terms of Use (Japanese Only).

Returns

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.


For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

For any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days from the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. Please note the following:


  • Products can be returned only in the country in which they were originally purchased.
  • However, please note that we will only remit refunds to a Japanese bank account where the name of the bank account holder matches the payor’s name/information.
  • The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.
  • In the case of items returned to an Apple Retail Store with a gift receipt, Apple will offer you an Apple Store Gift Card equal to the purchase price of the gift, including tax and any other fees.
  • Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.
  • Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. It’s not legal . . . and it’s not nice.
  • Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.

For complete details on how to return a product purchased at the Apple Store please visit the Return & Refund page (Japanese Only).

Apple Watch Returns

Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.

iPhone Purchase

The purchase and use of an iPhone is subject to terms and conditions found at: https://www.apple.com/jp/legal/sla/ and https://www.apple.com/jp/legal/warranty/. In addition, by purchasing an iPhone, you expressly acknowledge that:

  • A wireless service plan is required to activate all iPhone features.
  • Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.
  • Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order.

Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 0120-993-993 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Delivery - Flow to Delivery (Japanese Only) and About Shipping and Delivery (Japanese Only) to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

In-Store Pickup and Return

Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. In some instances, you may also be able to select a window of time to come to an Apple Store to pick up your order. This Check-In Window will ensure that your order is readily available shortly after you arrive. All you have to do is check in with a specialist when you get to the store. If you’re unable to come in during this time window, you can still pick up your order, but wait times may vary. Only you or the person designated by you may pick up the item(s) purchased. A photo ID or health insurance card and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please visit Shipping & Delivery page for complete details about in-store pickup.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a photo ID or health insurance card and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Pickup Points

Apple offers pickup points from convenient locations for many of the items available on the Online Store. Certain products, however, may not qualify for collection at pickup points. Only you or the person designated by you may pick up the item(s) purchased. A valid photo ID, health insurance card, credit card or cash card and order number will be required for collection by you. Or, you may designate a third party to pick up your order. You must provide the name and email address of the third party and the third party will need to bring a valid photo ID, health insurance card, credit card or cash card and order number for collection. Apple is not responsible for actions taken by the third party once your item(s) have been picked up. Apple will notify you when your order is ready and the date by which you need to pick up your items. Apple will also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points. Please visit http://www.apple.com/jp/shop/help/shipping_delivery for complete details about pickup points.

Shopping outside Japan

There are more than 20 Apple Online Stores in countries around the globe. The Apple Online Store Japan ships only within Japan. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Japan, please see our International Store Directory to find out if an Apple Online Store serves your country.

Consumers Only

AThe Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. And we’re pretty good at figuring that out . . .

Japan Sales Only

The Apple Store accepts orders from billing addresses within Japan. Apple will not ship products purchased at the Apple Store to an address outside of Japan.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country if prohibited by export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Express Checkout

The Payments (Japanese Only) page describes the various methods you can use to pay for products at the Apple Store. The Apple Online Store also allows you to pay via Express Checkout. By activating and using Express Checkout, you agree to all of the terms set forth in this Sales Policy. Please note that if you use a public computer or otherwise share a computer with other users, you should turn off Express Checkout when you leave the computer. Or you may end up buying far more than you expected.

Apple Store Gift Cards

For Apple Store Gift Card Terms and Conditions, please visit https://www.apple.com/legal/giftcards/applestore/jp/.

Notice based on the Law Concerning Specific Commercial Transactions

Sales merchant: Apple Japan Inc.

Representative and Operating Officer: Representative Director, Daniel DiCicco

Address: Roppongi Hills, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6140

Phone: 0120-993-993

Email address: store@apple.co.jp

Other sales terms and conditions: See the terms and conditions provided above.


Special Condition for Return:

  • Within 14 calendar days from the receipt of the product. (Please refer above return and refund policy.)
  • In case of Dead On Arrival product, contact within 14 calendar days from the receipt of the product. The shipping cost will be charged to customer for any return.