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Is your computer up-to-date?
To use iPod nano, make sure your computer has the following:
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Mac OS X or Windows
Your computer must have one of the following operating systems: Mac OS X version 10.6.8 or later; Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, or 32-bit editions of Windows 7.
If your computer does not meet these requirements, you will need to upgrade your computer before using iPod nano. For additional system requirements, see iPod nano Tech Specs.