• 1.0 out of 5 stars

    Appalling

    If I could give it zero stars I would. Very poorly designed strain relief which is prone to fail (see the other reviews). When it does, if you are in warranty you are ok (but will have to wait about a week for an appointment with a "genius" to get a replacement). If you are out of warranty, they MAY offer you a £50 replacement.

    Seriously Apple, this is the lowest rated of your products. It is unreliable and £70 for what amounts to an 18V power supply is simply outrageous. I have been an Apple user for almost 20 years and only recently things like this are beginning to make me rethink. Just sad really.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    So Tired of This

    I keep having to buy charger after charger after charger. I'm very careful with them and leave the charger in one location because they are such delicate flowers and yet they still fray over time and quit working. Get it together, Apple.

    22 of 22 people found this useful

  • 1.0 out of 5 stars

    Substandard.

    Just about to purchase my fourth Magsafe power supply, they've all failed at the connector end, even if the plastic sheath is not broken the braid inside has worn and gone open-circuit. Really Apple, check out all the bad reviews from loyal Apple customers ( we have the following: iBook, MacBook, MacBook Pro, iPad Air and two iPhones) and address this major flaw.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    terrible engineering or ruthless marketing?

    or both?

    From previous experience i have taken particular care of this thing and got stranded as everyone else.
    And then stabbed with a 80$ charge.

    Does Apple understand the impact of that kind of experience in a customer's next purchase decision?

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Another Bites the Dust

    nuff said

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    Seriously? Broken again?

    It seems Apple and Belkin are the only electronics companies that can't come up with cables that don't crack and short. Then apple charges $80 for the poorest quality cable on the market. All the traveling with my Windows laptops and I've never had a broken power cord. I don't get it. I felt like an idiot for buying the last $80 cord, now I'm frustrated enough to let the battery die and move on.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Another vote for a detachable cable.

    I have two of these power supplies and both are frayed between the power block and the computer. It ought to be detachable/replaceable.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Very disappointing Design

    Seriously? This design...Is the worst...You put $1 worth of wiring to something so heavy? I simply cannot fathom why the wiring is so thin.... Not to mention, adding an anchor to this thin wire...What were the designers thinking? if at all..... Starting to not want to deal with any more mac(apple) products...like...ever....again....complete waste of money.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    "IT JUST (DOESN'T) WORK"

    Have you read the TONS of complaints? ? ?
    I'm sure YOU have.

    Has anyone reported a FIRE yet. . . SERIOUSLY!!!!!
    Time to DO SOMETHING Apple with this KNOWN defect.

    Spend some of OUR hard earned money and engineer something that
    JUST WORKS! ! !

    23 of 24 people found this useful

  • 1.0 out of 5 stars

    WHAT IS WRONG WITH YOU APPLE

    You pride yourself in making high qulity products and treating your customers with the respect they deserve yet you design one of the worst charging adapters ever made.

    100% of customers have this problem but you have done nothing to help solve the problem! How environmentally unfriendly it is to throw away these chargers every 8 months!! Get with the program apple!

  • 1.0 out of 5 stars

    Really disappointed

    I'm beginning to feel that buying a Macbook Pro is the worst decision I've ever made! Have to buy an adapter for everything, and everything is so ridiculously over-priced. And on top of this, the items are simply not reliable!

    Ive had my Macbook Pro nearly 2 years and I'm now on my 3rd adapter. What is so very very poor though is that so many others have written exactly the same and NOTHING has been done about it. Poor.

    I'm going to buy Sony Vaio's from now on - so much better and cheaper than Apple products.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    THIS CHARGER IS BAD IN EVERYWAY

    I am so glad, I purchased AppleCare.
    Yet again even with applecare its still hard to get a replacement charger from apple.
    Its ridiculous you explain to them that you was charging your mac and the power adapter exposed nearly lifting off the ground.
    bare in mind there are no flails or damage to the cable.
    After about 3-4months of use.
    Apple try to make you pay for a new charger even with applecare.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Poor quality adapter design and no remedy from Apple for far too long!

    My problem is the totally poor quality of the design of your MagSafe Power Adapters.
    This is the third one that I have had to buy in the past 3 years.
    The design flaw is that there is only minimum reinforcement on the cord which comes out of the power-square itself (the magnetic plug side). And they break with alarming regularity!
    I know that you've been aware of this design flaw for some time (as attested to by the huge number of complaints registered about your adapter products on your own Customer Review sites - where only 11% of customers are 'Satisfied' with this product, and many have commented that they only gave you one star simply because zero stars wasn't given as an option!

    For the life of me I can't figure out why a huge company such as Apple, which is known for its innovative approach to virtually everything else, has allowed this glaring bad design fault to persist for so long.
    The problem is further compounded by the fact that your replacement adapters cost $100 (Aust)!
    As many customers have already noted in their low-rated reviews, could it possibly be that replacement adapters are such a good little earner for your company that you have intentionally refused to improve the design of this most obvious design flaw? I would hope not, but that increasingly seems to be Apple's attitude.

    Given that I have now had to pay for three expensive new adapters in the space of just three years, I have decided that when I have to replace my Macbook later this year, I will probably have to choose a non-Apple product, which is a shame because aside from this adapter situation I'm very happy with the Macbook itself.
    Is there no way that you can remedy this situation for me?
    Either re-enforce the cord (which should be simple to do) or make your replacement adapters significantly cheaper? Otherwise you've lost this formally loyal Apple customer for good!

  • 1.0 out of 5 stars

    I thought I was the only one.

    My MacBook Pro charger is just over a year old and it has died. I thought surely this must be a one off and came to the online store to buy a new one...how wrong I was. It seems the chargers are rubbish and fail on a regular basis. This is the first time I've ever seen a 1.5 out of 5 star! Come on Apple we're staunch supporters and this is not on.

  • 1.0 out of 5 stars

    My wallet rinsed by Apple

    So the adapter that came with my MBP finally gave in after three years. Three years! After an infuriatingly parting with £65 for a plug at the Kingston Apple store, the new one that came out of the box seemed even more poorly made than my original. I am currently looking after the store receipt like a winning lottery ticket. Compared with my 6 year old Lenovo's adaptor - which has still literally ZERO wear despite being utilized across three continents - this thing is pathetic.

    You know what power adaptor of mine also works? The one to my MEGADRIVE. Yep, I bought the good ol' Sega Megadrive years ago - second hand. This thing was abused! Chucked into the bottom of my backpack everyday after school to go round my mates and play Olympic Gold, with not so much as a velcro cord wrap for comfort. It survived parties, being tripped over, ripped out, coke spilt on it. It still works TWENTY YEARS LATER.

    So well done Apple. You've sold me a £65 version of something 8 times as worse as something I bought second hand twenty years ago.

    Amateurs.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Probably the worst charger I have ever used.

    I have owned my Mac Book Retina for 14 months and I am on my 3rd charger. The design and build quality leave a lot to be desired. They break so easily and are very temperamental when they do work. Are there any 3rd party options out there, as I would like to try them out.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    What a crock of *expletive deleted* - lots of stars rating

    I have just got out of the first year of owning my MacBook Pro (by 4 days) and over this time the heat generated by the adapter has alarmed me but as I was busy typing away at a Uni assignment, I smelled burning and was confused as to where it was coming from. After some searching around the room, I looked down to see my carpet melting and small flames beginning to lick around the cable where it enters the adapter body. Having read down these reviews just to see if I am getting the right adapter replacement, it seems that I will be paying for another very soon. I want to go and tare Apple a new one over this as had I not seen the start of this fire (say I were elsewhere in the house) it could have ended up in a disaster. Absolutely shocking. These should be recalled.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Another Voice in the Wilderness

    This is my third power adapter. Designed to fail, frustrate and milk revenue from otherwise satisfied customers. Please explain we cannot hear you.

  • 1.0 out of 5 stars

    Can I give it 0 stars?

    1 star for magsafe. That's great
    -100 stars because everyone in the company has these and they all break within 2 years - not the power supply - the cable where it connects to the power pack.

    Obviously Apple is doing a great trade in selling these - but come on - this is ridiculous, un-environmental and cheap. Apple - you are leaving customers feeling ripped off

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Can't give it zero stars?

    Seriously, everyone knows the issue by now. The small cord (the one you can't replace independently) is garbage. It will fray at either the power supply end or the Magsafe end. I have gone through many of the adapters, and also repaired most of them several times until I finally ran out of room to solder on to (I am a former electronics technician).

    Total nonsense. Either make the small cord detachable and sold on its own, or get a better design.

    16 of 16 people found this useful