• 1.0 out of 5 stars

    A bad harbinger

    • Written by Zachary S from Berkeley

    I bought a new iMac. Love it. But to use the CD's and documents I had backed up I needed a CD ROM. Three wasted CD's and hours on the phone with Tech support and they decided it was the quality discs I chose and no warranty recall. Bought more CD's and same thing. Bought an Asus-cheapie for $29.00 and it's worked falwlessly. I hate Lenovo, Asus and cheap stuff but when they work better than a home brand it fills me with dread.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Typical Apple poor quality and inability to perform standard operations

    • Written by Wilson A from Waterlooville

    As usual with Apple this is a product designed for looks rather than functionality. It costs well in excess of other drives yet has some really bad issues as follows...

    -It can be difficult to eject disks

    -It won't accept modern mini DVD's that are supplied with so many products these days leaving no way to use products with a very expensive iMac. As a result I have to resurrect an old Windows PC just to use modern devices.

    An overpriced yet awful, bordering on useless product!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    IT'S RUBBISH

    • Written by DIDIER MBIDI K from London

    The problem with this is that its slow, the dvd's don't play correctly & I've only had it for a couple months and it is already broken! I've wasted my money, and now the superdrive is going in the bin. YOU WILL NOT BE RECEIVING MY MONEY AGAIN!

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Just didn’t work!

    • Written by Charles G from Hook

    This product has accumulated a large number of negative reviews online, mostly because the drive won’t read the CD/DVD and just spits it out. The staff member in my local store persuaded me that their own SuperDrive had performed faultlessly and that I shouldn’t pay too much attention to reviews. So I put my faith in the Apple brand and went ahead with the purchase.

    Once unpacked at home, the drive looked good and felt substantially made. The only problem was that it wouldn’t read discs - I tried several CDs and DVDs and, after a few seconds of churning inside the drive, each was unceremoniously ejected. I returned the drive for a full refund and bought myself an LG equivalent which cost one third of the price and worked perfectly.

    Such a shame as aesthetically the Apple product was streets ahead - it just didn’t work!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    It works 1 percent of the time

    • Written by Emma R from Toronto

    Trying to get a disc to eject can take up to 20 minutes. It rarely works. Awful.

  • 1.0 out of 5 stars

    Not up to Apple standard

    • Written by Brittany W from El Paso

    I have many Apple products and this is by far the biggest disappointment. I haven’t owned it for that long (I still have the box) and it ate my dvd and quit working. It was making the worst sounds. It was grinding and clicking like crazy. I finally was able to get my DVD out. I called support and they had me put the DVD back in and now it is stuck for good. The worst part is that their only solution was for them to send me a new one and me ship mine back. That would seem like a great plan, but they wanted to charge me the full price of the new one. So essentially I would be purchasing a new product knowing how bad it was. I politely declined and I urge you to do the same. If you read the reviews, trust them. Stay away from this product. You will only regret it if you don’t.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Trash

    • Written by Mary-Patricia A from Bradenton

    I loved reading the review about those not being "tech savvy" having trouble with this drive. I'm tech savvy and this device was a waste of my hard earned cash. I used device 3 times; that's it before it stopped working.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    DOESN'T WORK

    • Written by Charmaine L from Mississauga

    Out of the box, it doesnt even read my DVD.. says the drive is -1 region and my discs are 1.. nowhere to fix it.. -1 doesnt even exist! .. tried 2 more dvds, same thing.. Apple chat was useless.. thanks for wasting my time Apple..

  • 1.0 out of 5 stars

    $80 down the drain

    • Written by Katherine R from Laurel

    Says it is compatible with new MacBook Pro models with adapter, but when I try to connect a brand new superdrive to a brand new MacBook Pro using a USB to USB-c adapter, I get a message to plug the drive directly into a USB port that does not exist on this machine. Thanks a lot, Apple. Looks like another $80 Apple tax from this perspective.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    SUPER bad

    • Written by Nikki N from Las Vegas

    So glad that I bought this wonderful cup holder...seriously...I bought something basically to watch movies, but careful, if you actually want to watch something from this century (like a Blu-Ray), sorry this won't work...so now I have an amazing computer, an amazing Disc collection and no way for them to come together with this, Apple's only drive...

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Worthless Junk

    • Written by Josh L from Vinita

    These things are complete junk. The most recent one lasted less than 1 day. This is the last time I purchase one of these from Apple. Time to look elsewhere for a DVD player. Thanks Apple.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Do Not Recommend

    • Written by Connor L from Wolverhampton

    I have been through three USB superdrive units. When converting CDs to add them to my iTunes library, it would randomly spit out the CD and fail to read it (even discs with no marks or blemishes) then cause iTunes to crash. At first I thought it was my install of macOS and iTunes, so I did a full system reinstall, but the issue prevailed again after a few minutes of use. So it seems that not are there only software issues, it also damages discs by leaving a scratch near the centre hole, so be careful if you do buy this.

    I've now moved to an alternative brand external disc drive which is working perfectly and reading all discs.

    Unfortunately this product is very much 'form over function' - it looks great but it doesn't perform up to the users requirements.

    Final verdict: do not purchase

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Another one bites the dust.

    • Written by Michael M from SAN MARINO

    One Apple Hard Drive died.

    2 Time Capsules died.

    1 iMac 27" fusion drive died.

    None of them recoverable.

    The SuperDrive.

    Used a few times, always put it back in the box after use so that dust would not find its way in. And still, it died with absolute minimal use. Truly disgusted with the lack of quality from Tim Cook's version of Apple.

    Now I need to find another vendor that I can rely on with regards to a CD/ DVD drive, sorry, still have tons of storage on old discs, not like Tim Cook says begone SuperDrive and all my data is accessible elsewhere.

    33 of 39 people found this useful

  • 1.0 out of 5 stars

    Total waste of money

    • Written by carl H from Wrexham

    Just bought new MacBook Pro, got the SuperDrive, all it did was just ejecting discs, I tried copying cds to iTunes and the drive would stop before completing, happened every-time I tried, I expected more from Apple. Don’t buy this product, you are just paying for the name no value or reasonable functionality from this product, shameful that Apple haven’t addressed the issues raised.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Terrible Apple product

    • Written by Don Q from Dumfries

    The Apple USB superdrive is a waste of money. My MacPro does not even recognize the drive. Do not buy.

    19 of 23 people found this useful

  • 1.0 out of 5 stars

    Not working

    • Written by Jose C from Zurich

    Just bought the superdrive, and simply does not work, it keeps doing noise, trying to read and does not do anything at all. very disappointing for an Apple product that should be compatible. Now what do I do with this junk?

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Prime example of NOT getting what you paid for . DO NOT BUY.

    • Written by andrea W from Mississauga

    Traded to a new MacBook Pro Retina three years ago and bought the USB drive because...I was used to having one in my old Mac. Realized very quickly that I really did not need it. Drive lived quietly in its box, came out maybe 3-4 times.and went back into happy hibernation. Pulled it out of the box last week to read a medical CD. NOTHING. DUD. The Mac does not see it. When you plug it in, there is a very short interrupted hiccup and nothing. It will not take a CD. Useless paperweight. Just checked on line pricing for similar units - in the $35 range vs Apple's $95. Anyone who thinks they are getting regular Apple quality (along with the not insignificant cost) should revise their judgement and buy something generic that might actually work at a third of the price.I wish I could give this a no star rating.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Cheap piece of junk

    • Written by Judy L from San Diego

    I have multiple Apple devices that I love dearly, but this external drive is unworthy of the Apple name. There are no external controls, such as an eject button. My DVDs get stuck in this thing and it can literally take hours of pressing eject on the DVD software controls and hoping that it will eventually come out. I've tested them in other machines to rule out disk issues, and the problem is definitely not my disks! One of these units died after only 16 months so I foolishly bought another and it's just as bad. For nearly $80 I expect a better piece of equipment. Apple, you should be ashamed of yourself for putting your name on this. I absolutely will not buy any more of these pieces of garbage!

    35 of 39 people found this useful

  • 1.0 out of 5 stars

    Unbelievably bad

    • Written by Ron A from St. Albert

    I have purchased this with my new Macbook Pro. The drive is terrible. I have talked to apple help twice and spent 2.5 hours with them and still it does not work but rejects the discs. I don't usually complain or write a bad review but this is outrageous.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Do not waste your money & time & grief!

    • Written by Gabrielle S from Carrollton

    I am so disappointed in Apple for selling me this CD/DVD reader that doesn't work, nor do they don't stand behind it. Not only have I wasted the full price of $80 plus tax, but I've wasted so much time trying to make it work w/Apple's help too. I also now have to figure out a way to get the disk out of the reader. The disk has photos that are not on any other device. So I'm going to have to break it open somehow and I have Carpal Tunnel Syndrome and that can end up hurting my hands and wrists. I really wish I didn't have to resort to bad-mouthing the product and all here. But the warranty was no help and this is clearly a manufacturing defect. I think Apple is making enough profit to do better...This is a clear failure in customer service. Just look at all the bad reviews of this product. I'm sure the few good ones are written when they first got this item. It worked for the first two times. Apple, shame on you for selling this. I wish I never bought it. I only gave a star because I had to.

    36 of 40 people found this useful