• 1.0 out of 5 stars

    Great while it worked

    Brand new and the space bar and letter h just quit working. Very finicky sometimes doesn’t work at all.

  • 1.0 out of 5 stars

    Great idea poorly executed

    I really love the Smart Keyboard when it works. Unfortunately it is incredibly finicky. I had mine for nearly a year, and I started receiving error messages every time I used it that said “this accessory is not supported by this device.” Of course the absurdity of that error message...using two Apple products, the iPad Pro and the Smart Keyboard, that were designed to work together, but do not...was also frustrating. Happily, the Apple Store exchanged the keyboard for a new one. I hoped maybe they had improved the design or the interface so that it would work reliably. Unfortunately, my replacement had a manufacturing defect, where the rubber bar that attaches to the side of the iPad is warped, so it doesn’t hold on to the iPad very well...I have almost dropped it several times! When that happens, it will be a sad day. But because the connection is weak, periodically the electronic keyboard pops up and it won’t recognize the Smart Keyboard. I have to detach and reattach the Keyboard, or I have to wiggle it to try to get it to connect right. It is really frustrating. The iPad is fantastic...I’m really trying to use it as a laptop replacement, and for the most part, I think it would be successful if I could rely on the keyboard. Which I can’t. And it was $160. Amazing price for something so unreliable.

  • 1.0 out of 5 stars

    Great while it worked

    This is an excellent keyboard, while it works. After about a years use my iPad pro started giving me an error message that this keyboard is not supported by the device and the keyboard just stopped working. After taking it into Apple to be looked at I was told that this was a known problem with the only solution being to buy a new iPad altogether (which doesn't guarantee you won't experience the same problem and seems a bit steep for a keyboard issue when the iPad itself is working great) or use a third party bluetooth keyboard. I know several people who have experienced this same problem. I would skip this keyboard and spend the money on a third party keyboard until Apple can get this problem fixed.

  • 2.0 out of 5 stars

    Disappointed

    I brought my Smart Keyboard even before my iPad arrived. Almost immediately I noticed that certain keys stopped working. Thank God I purchased it at Best Buy and they gave me a one time exchange but they indicated going forward they would not do that. I’m not use to Apple products failing and I am quite disappointed based on how expensive this was. I would be cautious when purchasing this product.

  • 1.0 out of 5 stars

    Keyboard-Should be great,, but it isn’t!

    First one didn’t work at all. Travelled far to the nearest shop, it was exchanged.
    Second one....
    well it work fine when connected. That is IF you van get to connected.
    The system is so finely balanced that I have trouble every time I try to connect.
    I have it in the correctly position (typing) and on a table top.
    This is the poorest thing I have ever bought from Apple. Ever!
    And it is SOOOOOOOO expensive. It ought to be bullet-proofs and infallible for this price!

    For the first time ever, I’m going to try to get a refund and buy a (much cheaper!) competitor’s product.
    It could have been good. It is not! :-(

  • 3.0 out of 5 stars

    Keyboard great until 1 year - then stopped connecting

    I loved the ease and double use of the keyboard (used as cover). However, it started to not to connect more and more before it stopped working. Took it to Apple store. Thank goodness I had AppleCare so it will be replaced. Funny thing is that no surrounding stores have them in stock...makes you wonder on a few levels.

    0 of 1 people found this useful

  • 5.0 out of 5 stars

    To me, it is worth it

    I realize the price of this product is ridiculous, however, it is exactly what I was looking for in a keyboard folio. 1). The way the keyboard secures the position of the device is excellent. What I mean is, when using the keyboard the iPad is set and stable. There is no flop whatsoever. Because of this, I can place the keyboard in my lap without reservations of the device separating and falling to the floor. To simply say, when using the keyboard the iPad and the keyboard is as solid as one unit. 2). This setup fits comfortably in my lap, and the angle of the screen is nice. Note: I do have longer legs than most, as I am 6’4” tall. 3). I must admit that I didn’t think much of the keys feel or travel... until I got it home! I am not sure what happened to my prior thoughts but now I approve. So much so that I am saying they feel perfect. 4). I thought I would want a trackpad, but discovered it isn’t necessary. With easy to learn keyboard shortcuts I don’t find myself wanting one.
    In closing, I wanted to rate this product 4 stars due to its insulting price, but I can’t rate it less than 5. I am enjoying it that much.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Met my standards

    I am a full time student and I am constantly using my iPad and keyboard for school. This keyboard is efficient, minimalistic, and does the job perfectly. It may not be the most beautiful keyboard in the whole world and it’s no where near the worst. I am not super picky about keyboards, but I do understand why some people are, so if you are I recommend trying out this product in the store and making the decision for yourself. This keyboard serves as an awesome screen cover and it is so perfect for the small desks I use at school. I love it and I am very pleased with my purchase. As always.

    P.S. I never write reviews EVER but I believe this keyboard deserved one.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    No backlight is unforgivable.

    It’s a high quality product that has held up well - which seems to be good news compared to other keyboards for the iPad Pro, so that’s good, but without a backlight or some better choice for key/markings materials, all the keys are invisible in low light. Then, because the keys seem non-standardly small, and errors consequently higher, most time using this keyboard involves heavy backspacing & correcting. 80% of my typing is corrections on this thing because I can’t see the keys.

    Apple shouldn’t have tried this hard but still failed to figure out how to make the keys visible at all times. If the keys were white & the lettering black, the screen light would have been enough to light the keys in the dark. Dummies!

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Lovely but frustrating!

    Pros:
    Lovely looking and feeling keyboard.

    Cons:
    Too close to the screen resulting in frequent inadverdent screen touches which throw off typing.

    Unacceptable:
    Keyboard disconnects FREQUENTLY and can be very difficult to reconnect. Getting to the point of being unusable. I bought it for use while traveling and when it works it is perfect. But it takes a lot of effort to get it to connect and then it quickly disconnects the moment I do anything other than type.

    Frustrating!!

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    At first it worked fine but one year later intermittently working

    I’ve had my iPad Pro for 1 year now the iPad is awesome the keyboard and separate case are really terrible for the price you pay. The keyboard is basically cardboard with keys under a vacuum sealed plastic exterior. The magnet holding the keyboard on will fall all the time, it’s lost it’s magnetism. In fact I’m typing this from the virtual keyboard because the keyboard isn’t working

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Disconnects frequently

    I cannot recommend this product to anyone until Apple figures out the disconnecting problem that has been going on for 1 year. My iPad Pro 12.9 is connected to this, but the keyboard frequently stops communicating with the iPad. The only Apple troubleshooting steps are to disconnect it, reboot your iPad, then reconnect it. I've done this numerous times and it is getting to be an hourly problem. I want to like this product but it is too expensive to deal with problems like this.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Accessory not supported.

    It works great, when it works. Most of the time I get an error saying “Accessory not supported”. I had hoped iOS 11 would resolve this, sadly, this was not the case.

    5 of 7 people found this useful

  • 3.0 out of 5 stars

    I really like it but...

    I really like this keyboard...it's a bit expensive ... but lately I noticed it's been making my iPAD beep like crazy (non-stop) and it's been displaying a message that says this device is not compatible with my iPAD Pro ! What's up with that ? It was working perfectly fine...

    Please note that this is my 2nd keyboard for my iPAD pro...and this keyboard isn't cheap...

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    keyboard dead in under a year

    DO NOT BUY!
    Just like all the other reviews online, this keyboard becomes unrecognized by the iPad Pro in under a year. Considering this is the most expensive option and a genuine Apple accessory I would avoid this product.

    2 of 2 people found this useful

  • 4.0 out of 5 stars

    Imperfect, Expensive, But Still Comfortable And Sturdy After 18 Months

    I bought this with my original 12.9” (late 2015) iPad Pro and although I’ve bounced back and forth between missing a trackpad and wishing for a slightly more rigid keyboard—especially when on my lap—I don’t regret the purchase. It has held up very, very well for more than a year, and is much more comfortable to type on than my old Retina Macbook was (which I finally simply replaced with my iPad Pro.) It’s also much lighter and easier to attach and detach than the Logitech keyboard cases. Caveats though: it’s too expensive; it’s a dust/crumbs magnet; and the felt on the bottom of the keyboard touches whatever surface you’re using—you’ll literally come to fear dirty cafe tabletops.

    Mine also ended up with the second-year failure issue (numerous “this accessory not supported” error messages, occasional keys not working/sticking.) Apple recognized the issue in Spring 2017 and extended the original 9.7” and 12.9” Smart Keyboard warranties to three years and will replace failing keyboards for free under a Quality Care replacement program. Others here seem to have had difficulty getting a replacement but I had no trouble at all at my local Apple Store (North Michigan Avenue in Chicago), where the Genius Bar folks knew exactly what I was talking about. (I’m waiting on the replacement to ship to store now.)

    In the end, wish the keyboard were cheaper, but definitely recommend it. Especially with iOS 11, it makes your iPad Pro absolutely feel like a laptop replacement.

    7 of 9 people found this useful

  • 2.0 out of 5 stars

    Wait for better if you can

    First the bad. Rather flimsy plastic which I expect to wear out in a couple of years. Also, when the keyboard is folded back the weight of the iPad weighs down causing tension on the spine of the keyboard which will hasten deterioration. Way overpriced. Doesn't protect the rear of the iPad. No dedicated keys for volume and seemingly no short cuts for volume either. No back light. When folded into a keyboard the micro fibre is on the base of the stand and so will pick up any dirt on the surface it is placed, which will then transfer to the screen. The same problem occurs when the keyboard is folded back out the way, the micro-fibre is exposed. Worst of all the keyboard frequently loses connection and you must detach and reattach to regain its capability. This is not simply a fault with mine as I have used these keyboards in several Apple stores which have the same issue. Also not really suited for working on a lap due to the flimsy construction, far better suited to table top use.

    On the plus, it's a keyboard, it works when it's working, and it's pretty much all that's available.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Terrible design

    Keyboard is poor and so is the magnet design. It makes you want to treat your ipad as a laptop, but ipad easily falls when it is sitting on your lap. My ipad cracked

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Great iPad cover

    The keyboard protects my iPad well when I'm not using the iPad and it's also a useful stand to type with. An important feature for me is voice command. To use voice command with the iPad, I have to disconnect the keyboard and use the voice command within the "in screen" keyboard rather than this "smart" keyboard that I spent over $100 on. That alone makes the keyboard very limited. Even my ancient iPhone 5 has voice command. The keyboard needs an upgrade or Apple needs to add a "smart" command to use voice dictation and let customers know about it. A lot of keyboards have voice command, but not the one from Apple for their iPad Pro. It's really disappointing.

    18 of 22 people found this useful

  • 1.0 out of 5 stars

    Not what I expected

    The IPadPro itself is great and the accessory keyboard was also until after one of the operating system updates. The "device does not support this accessory" started popping up, interrupting typing. Some keys would not work. I went to the internet and found I was not alone but nothing from Apple itself. I visited my Apple Store seeking an explanation and remedial action. First, they did not acknowledge being aware of the problem even though I know I am not alone. They replaced my keyboard, no charge. One month later, I discovered two keys not working, the ' and &. Went back to the Apple Store and still no acknowledgement of the defect. I was told I would have to wait at least an hour to speak with someone who might be able to help me. That was unacceptable and I left the store. Extremely disappointed and rethinking my plan to upgrade to the new MacBook Air. Don't buy the keyboard until Apple comes up with a fix, other than swapping at the store after waiting for an hour.

    13 of 17 people found this useful