• 1.0 out of 5 stars

    So, so very disappointing

    I had admired a friend’s Smart Keyboard, but he warned me about intermittent connection problems. I ordered one anyway, and received it just before a trip. I should have just left it at home, since I have only been able to get it to work once for about one minute. The “smart” keyboard is now relegated to my bag, and I am typing this on my on-screen keyboard. I’ve tried all of the online suggestions for “fixing” the problem, other than throwing it in the bin. At this point it is nothing but an expensive iPad stand and case, and isn’t very good at those tasks either. I shall be returning this horrible product as soon as I return home. Apple should be ashamed of themselves.

  • 1.0 out of 5 stars

    Too little (options)... for too much money (compared to Zagg or Logitech)

    No backlit keyboard - no Volume controls, no protection for the IPad - just to name a few.

    In true apple fashion though - the off market “partners” keyboards do not charge the ipad properly while connected - after the most recent IOS upgrades of course.

    I hate it!

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Do not buy

    When the keyboard works it’s my fav. However, it rarely works! I’m typing this from my iPad screen. I’m on a business trip with no keyboard, not fun. I’m hoping Apple will refund my $$. The 1 and 2 star reviews overwhelm the 3-5 star reviews. I’m also willing to bet that the 5 star people become 1 star reviewers in a couple months when their keyboard stops working.

    15 of 15 people found this useful

  • 2.0 out of 5 stars

    Great materials. Awkward assembly. Doesn’t connect well.

    This is a great keyboard hardware-wise, however, it only connects 10 percent of the time since I brought it 1 month ago. I returned one and the second one also has issues connecting. I believe it is an iOS 11 issue. Hopefully this will be fixed soon, otherwise, I’ll go for a Bluetooth keyboard.

    Assembly is a little awkward but very firm once complete.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Unreliable: Will not connect

    It often will not work, meaning it isn’t detected or keeps losing connecting when I first try to use it. I have to keep bending it forward to get it to “sense” or connect and begin working. Then it has to be on a perfectly flat surface. So forget using it in your lap or in any less than ideal circumstances. I had high hopes, it being an Apple product specifically designed for the iPad Pro. And it is stylish and usually comfortable to actually type on. But it has other weird quirks. If you tilt it back too far, the keyboard slams against the screen. The keyboard feels roughly textured like ballistic nylon, rather than smooth like some keyboards. Sometimes you can’t see the text on the bottom while typing because it keeps scrolling off screen. Disappointing.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Poor Reliability from a rather expensive product

    Purchased this with my 12.9 inch iPad Pro in October 2015 and it's a very comfortable product a great keyboard to use with the iPad Pro. It has really turned my iPad into a practical replacement for my aging laptop (which I still use, but is mostly stationary).

    However, a little after 2 years of using it and it no longer works. It doesn't connect or when it at least tries to, you get the "This Accessory is not supported by this device." message.

    I feel like this is a kick in the teeth to have spent this much money for a product specifically designed for the iPad Pro and for it to stop working after only a couple of years use. I feel like there should be some sort of recall notice and some serious refinement in the technical design of this product.

    This is a product I'd sadly not recommend.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    I absolutely love it. When it works.

    I’ve been using Macs since the Classic. Yeah, that long.

    For feel and ease, this is hands down one of my favorite keyboards, and all the bells and whistles are gorgeous and useful.

    WHEN IT WORKS. This is a ten start product, that I am constantly having to reattach and then reattach because it won’t stay connected if I leave it for a bit, then comeback. Suddenly it decides that it’s not connected to the iPad.

    Connectors are clean. There’s no real problem except me having to futz around and try sometimes more than a handful of times to get it to work.

    Brand new iPad Pro. Brand new keyboard. No interference. I suspect it will only get worse with use.

    So frustrating, because I LOVE THIS KEYBOARD. I dislike my 2016 iMac keyboard, feels flimsy. My 2017 MacBook Pro with bar feels good, but this keyboard has some good punch when you go down.

    Feels like I’m typing on some substance, which I appreciate, and which has been missing more and more with the lighter products.

    Feels great. Works inconsistently, and it works inconsistently with too much regularity.

    One year warranty. Good to have.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    IPad PRO Keyboard NOT so PRO

    6 months stopped working. Loved at first. Now rarely connects. Deserves 0 stars. Or course Apple will make me buy something else.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    12.9 IPad Pro Smar Keyboard does not work after sleep mode

    The keyboard manufacturing look & feel is second to note - what you would expect from apple. Unfortunately it does not work - after sleep mode it just does not work.. Returned it, got a new one, same issue again. If you do not want to perform hard reset 10 times a day than stay away from it (not sure If this is iOS issue (I’m on 11.2.5) but did tried it with another IPad - same story again and again.
    The feel and how snug it is is absolutely perfect. But as it does not work get other keyboard - I got Logitech Slim Combo instead that us great, works 100%, is illuminated, has key shortcuts - but yes, the manufacturing could be better etc but at least works.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Needs work

    This keyboard is easily the best looking keyboard in my opinion. Plus it is very thin, light and very resistant to coffee. However, it does not like to stay connected to the iPad. I am currently running 11.2.2 and I still lose connection. Primarily happens when the I wake the iPad up after it goes to sleep. I have to connect and reconnect multiple times to get it to work again. Perhaps this can be fixed with an update.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Keep disconnecting

    The one star is for disconnecting. A pain in the neck to keep on to try to keep it on working. I also wished it would be backlit. For the price apple is charging you, the first priority would be to make a keyboard that works better than any Bluetooth keyboard (they never disconnect). I really dont see the point of these connectors on iPad Pro if it is for such a poor connectivity.

    2 of 3 people found this useful

  • 4.0 out of 5 stars

    It transforms the iPad Pro 12.9"

    I recently purchase two of these and to be fair one had a issue connecting to the iPP, but Apple had no problem replacing it.

    The new one works great and I would have given 5 stars but for the DOA one and no backlit feature. It really make the iPP that mush better by giving you 30% more space plus more standard typing mode that touching the screen.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Hate it! It frequently loses the connection to the iPad Pro

    Hate it! It frequently loses the connection to the iPad Pro

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    Bought the Keyboard and it worked really well. The iPad really becomes a laptop replacement. However, the keyboard just stopped working. You will get an error message stating that the "accessory is not supported" (although it is an Apple product paired with an Apple product), and then it will just not work. A fair amount of topics regarding this in the communities section of Support - without any real solutions. Tried to chat with support - no help either. Will have to take it in to a store to have them look at - or I can mail it in for service for a low, low price of $110.

    So, if you can get it to work, it's great. But for how long, that is the $64,000 question.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Not up to Apple Standards

    I am a real Apple believer. Three Mac book pros, 2 phones, 3 iPads. All great products that have all worked as advertised for a long time no problems. Replace a couple of batteries over time but to be expected.

    The keyboard for the i pad pro 12.9 is another story. Started showing problems at a year - "appliance not recognized" started but it kept working as a keyboard and I did not understand the message. I waited too long after extended Apple care Warranty ended it would give the above message and the battery I con started flashing periodically until it became annoying. Key board still worked. Not the Apple quality I expect. Took the keyboard off no problem with the iPad.Looking for a good replacement.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Only connects 1 in 10 times - Frustrating

    This is a brand new iPad Pro 12.9 and Majic Keyboard. I regret having spent money on the keyboard. Keep in mind that Apple is a 14 day return policy.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Keyboard Stops Responding To iPad Constantly

    Do NOT waste your money on this terrible product. You will be much happier with a Logitech or Brydge keyboard as this one stops responding frequently and you will have to go through a series of attempts to re-connect from disconnecting the keyboard to restarting the iPad entirely. I am on my 2nd one as Apple acknowledged the issue after iOS 11’s release and replaced mine. This did not help the problem as the new keyboard still has the same issues.

    6 of 6 people found this useful

  • 1.0 out of 5 stars


    Stopped working after 6 months. Kept getting the very annoying (and compulsory “OK” button) that This Accessory Not Supported. On a brand new Apple iPad Pro 12.9 with the Apple Keyboard?! How does THAT happen? Because Apple (is like a vacuum).

    Look, bottom line, this thing stops working after a VERY short period of time (but, predictably just past the warranty). Of course, this is what I find with ALL Apple products. But in this case, the turn around time was very quick.

    Face it, this thing is a junker with no hope for redemption straight out of box. Don’t believe me? Search online for “This Accessory Not Supported” and other similar Apple language.

    When Apple can’t make products for Apple that work longer than the small warranty, then you know you’ve got problems.

    go with ANYTHING else. Just not this junket.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Open and connect and it works....NOT

    I followed the instructions provided in the box and honestly I was ready to take the product back to apple. Instead of returning the product, I found a YouTube video that addressed my issue.

    First, when I connected the iPad to the keyboard, it did not recognize it immediately. After a few tries of wiggling the iPad on the keyboard, it finally was recognized, Of course after a few minutes of inactivity it gets disconnected again which would be fine if only it reconnected when I woke up the IPad but it doesn’t.

    Very bad product for the price and it doesn’t even bring a back protection. I do miss my ZAGG cover!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    A love/ hate relationship

    If you’d asked me 1 year ago I would have raved about my Smart Keyboard. I had been waiting for Apple to release a large iPad for years and they finally did. The Smart Keyboard was a brilliant excessory, keeping things light and slim. I would have made good money if I got paid for every referral for this product. My husbands workplace bought the iPad Pro and Smart Keyboard for everyone in his unit after my referral and demonstration. This keyboard is easy to type on and easy for me to use on a table, a desk or even on my lap. This combination was the perfect on the go solution for my needs. That said I am very frustrated with the keyboard failures. After a little more than a year my keyboard stopped connecting 100% of the time. Now it is down to less than 50%. I clean the connectors and wipe everything down and re-try and re-try. Apparently this is not a fluke. Most of the keyboards at my husbands company have also failed and they are choosing other brands to replace them. They are sacrificing many unique benefits of the Smart Keyboard for reliability. I really wish Apple would get to the bottom of these problems because I love this keyboard for all it’s other qualities. I also wish Apple would give some kind of a discount or warranty for those having problems. I hate being out $150 after only a year and having to settle for an inferior product (all things considered except reliability of course).
    If my keyboard were not failing this product would get an enthusiastic 5 stars from me!

    13 of 13 people found this useful