• 1.0 out of 5 stars

    ? Not compatible with 2nd Gen iPad Pro 12.9

    Bought this keyboard and straight out of the box had connectivity issues like many others (only connects around 10%-20% of the time). Seems the keyboard hasn't been updated since the 1st Gen iPad Pro 12.9 (which is what was used for demonstration in store and works flawlessly). However on the 2nd Generation pro the contact pins on the keyboard's connector possibly don't align properly with the iPad connector causing very inconsistent performance. Keyboard was replaced and the replacement model showed the exact same issue while in the store on my 2nd Gen iPad Pro. I won't be purchasing another apple keyboard until the issues are fixed and the model is updated.

  • 1.0 out of 5 stars


    Since I purchased this keyboard - it has not worked properly. It failed to connect about 25% of the time when I first received it. Now - it does not connect at all. It used to give an error message - but now it does nothing. It is a glorified - very expensive - case.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Do not buy the Smart Keyboard before Apple fixes the problem with iOS 11

    I purchased the iPad Pro 12.9-inch, Smart Keyboard, and Apple Pencil as soon as these products came to the market (late 2015), and I thoroughly enjoyed them. However, iOS 11 has made the Smart Keyboard unusable (see discussions.apple.com / thread / 8075772 [remove the spaces to create the URL, Apple does not want you to see this]). The keyboard has three behaviours. 1) The keyboard shows the message "This accessory is not supported by this device" and becomes non-responsive. 2) It is simply not responsive (no error message). 3) Works, which for me is less than 20% of the time. I am a long time Apple user and I have never seen Apple taking so much time fixing a problem (it’s January 2018 and iOS 11 was launched at the end of September 2017). Of course, the iPad Pro 12.9 + Smart Keyboard is an expensive and a niche product. Consequently, the user base is small.

    Until this problem is fixed, simply buy a cover, it will be cheaper and less heavy to carry around. Read the thread (discussions.apple.com / thread / 8075772), you will see that people with brand new keyboards have the same issue.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Connectivity is frustrating, inconsistent — if at all

    New iPad Pro 12 inch , the magnetic connection strip and the metal points is finicky. It rarely actually connects. Cuts out.
    After reading the consistently negative reviews of this Smart Keyboard , I’ll be returning it. This is not a good product.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Nice at first...

    Starts off nice. The Smart Connector is great. But it wears very easily, with letters disappearing after a short period of typing. Also prone to falling apart. I expect better from Apple.

  • 1.0 out of 5 stars

    Excellent Concept, But Not Durable!

    This is by far the best keyboard for the iPad pro that I've tried. It is the lightest, it has the most utility (you can pair it with any number of cases for the back, or not at all), and it works seamlessly in theory. The problem is that theory is not practice. Mine has essentially stopped working like it is supposed to. I repeatedly get "Accessory Not Supported" error messages that I have to dismiss, and it's only after long amounts of jiggling, pleading, etc. that I can even get my iPad to recognize the keyboard and begin typing. Given the cost of this device, I would expect something with far more durability and accordingly cannot recommend it.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Hot Garbage

    I wish I could give this keyboard 0 stars, because it simply doesn't work. It's attractive and feels good to type on, given the form factor, but the two that I bought both exhibited the same connectivity issues that other reviewers have mentioned.

    The keyboard will random disconnect in the middle of use with no discernible reason or pattern. There is also no dependable way to reset the connection. It's just a matter of patiently physically disconnecting and reconnecting until it decides it wants to work. These connectivity issues will crop up multiple times a day during a normal workday, making the keyboard completely unusable for my use case.

    This product is absolute trash. It's insulting that Apple has continued selling it, knowing that these problems have existed for more than 6 months. I'm sorry, but unlike at least one other reviewer here, when I spend over $150 on a keyboard, I expect it to at least perform its basic functionality seamlessly. Some of these reviews give credence to the "Apple sheep" jabs that are often thrown our way.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Keyboard disconnects when using on uneven surface (like a lap)

    Using this Apple keyboard has been frustrating. After three months I find that the keyboard disconnects from the iPad frequently unless it is sitting perfectly flat on a stable surface. I prefer to use iPad on the sofa while it rests on my lap (like a laptop). I frequently have to re-seat the ipad on the magnetic connector to get the keyboard to engage, which disrupts my workflow and creates frustration.

    I wish Apple had used a more stable connector.

    When I purchased this keyboard I knew that there were no volume and brightness keys. After three months of use, I now sorely miss them. Having to move my hands away from the keyboard to use the physical volume button or to navigate to the brightness control panel interupts workflow more than I had assumed. It is irritating.

    I am now looking at bluetooth keyboards to replace this one. I just doesn’t work the way I had hoped it would. For how I use iPad, this keyboard gets in the way more than it helps.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Doesn’t work

    This thing is a piece of garbage! I just got it with a new iPad, and it won’t connect. After an hour of trying, it worked for a second, then stopped again. After reading the terrible reviews, I’m just returning it for a refund. I’m not even going to mess with it anymore.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Fails to connect ...

    I don’t like the mushy keys. Maybe if it could stay connected I would use it enough to get used to it.

    Mine is junk.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Keyboard unresponsive after wifi popup window

    Every time our hospital Wifi window pops up asking if I want to join the network the keyboard becomes completely unresponsive. To get the keyboard working I need to push the power button and then turn it back on. Unfortunately, that disconnects me from the wifi network as well. Apple, please address this functionality issue! Popups should not kill the keyboard!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    I love this keyboard Until it fails to detect.

    I love this functional and versatile keyboard very much—but unfortunately—until it fails to detect iPad 80% of the time. I went through several replacements (including brand new keyboard on sale in store) until I got full money back from Apple. Genius Bar even tried it out on iPad on display but to their dismay, it does not work! I am hoping Apple fixes the issue for the next version. Great idea but does not work!

    20 of 21 people found this useful

  • 4.0 out of 5 stars

    Pretty good, but the price is a bit much.

    I’ll hand it to this cover/keyboard. It’s simple, it works like it’s supposed to. Handy and lightweight. Folds easy and feels good to type on. Heck, I’m using it to write this review. It’s very good at doing what it’s supposed to do, and the shortcut keys are super handy.

    Only downside is the price. You could probably find a 3 party keyboard for a lot cheaper with better protection. That’s my only gripe. But I wanted to indulge when I picked up the 12.9 iPad Pro 2017 edition, so I bought this with it.

    Besides the price, I highly recommend.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Horrible product - do not bother

    I’ve used the Smart Keyboard with a brand new 12.9-inch iPad Pro for about two months now. I’m left to conclude that this is an exceptionally flawed product of the likes I have never seen from Apple. I’m uncertain if it is a hardware or software issue, but my keyboard quite simply does not work as advertised. I flip the keyboard to type mode, and the software keyboard remains up and the hardware keyboard unresponsive. I have to disconnect and connect the keyboard anywhere from 5-10 times for it to work. This happens every single time I try to use it. If it is balanced on my lap, a slight movement will disconnect the keyboard and start this process all over again necessitating 5-10 reconnections. As I sit on a cramped airline seat writing this review, I’ve connected and disconnected the keyboard about 15 times and it still refuses to work. I scheduled a Genius Bar appointment, went in and outlined my issue, and was told that this is just how it is with this product. Unbelievable. I thought iOS 11.2 would correct the issue, but it has not. I will continue to complain until Apple does something about this!

    36 of 45 people found this useful

  • 4.0 out of 5 stars

    Great in theory; Inconsistent in practice

    I've had this product for almost two years now and in theory it's perfect: the always on functionality is great and I love only having to charge my iPad. I had a Logitech keyboard for my old iPad, which worked great but I never remembered to charge it. The Smart Keyboard eliminates my own human error, which is really convenient given my hectic work schedule.

    After about a year and a half it became almost completely unusable—my model fell under the extended replacement program, so I got a replacement. Weirdly, however, I was still having issues with the replacement. My iPad still has AppleCare+, so I got my iPad swapped out after some testing at the Genius Bar showed that the continued issues might instead be resulting from the iPad and not the new keyboard. This, unfortunately, didn't solve the issue and I now have a second replacement Smart Keyboard in the course of two weeks. Don't get me wrong, Apple Support nailed it—I'm now working with a brand new keyboard and iPad (well... remanufactured, but same difference), but it's been a needlessly convoluted and frustrating couple of weeks.

    Hopefully my new (third!) Smart Keyboard works more consistently than my last two. I really want to love this product, but my spotty experience has me thinking that I might just have to live with a 10-20% failure rate that requires me to disconnect and reconnect my keyboard a few times to get it working.

    First world problems, am I right?

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Bad design - poorly thought out

    I just bought 2 iPad Pro's 12.9" with 512 memory, 1 pencil and one Smart Keyboard. The first keyboard didn't work, so I went to the Apple store and it was replaced as neither I nor the tech could make the first one work. The next day, the new keyboard didn't work. And not on both iPads. So back to the Apple store. The poor tech tried and tried, and then discovered that the positioning of the 3 contacts is very sensitive. Off a tiny bit and no connection. Now I can get it to work.

    I have a Microsoft Surface Pro keyboard, and I never had any issues connecting my keyboard. 1) the magnets were much stronger and 2) there were positioning pins for perfect alignment. How is it that the smart guys at Apple never saw this coming? Are they so self confident that they never looked at Microsoft's setup.

    For the large cost of the Smart Keyboard I deserve something a lot better. It isn't even backlit like the Surface Pro. This keyboard belongs on a low end tablet - not on an Apple product. I really can't recommend this keyboard. Apple should just call it a keyboard, not Smart Keyboard. Smart and smartly designed it isn't.

    5 of 7 people found this useful

  • 1.0 out of 5 stars



    They call it a Smart Keyboard but I'm still trying to figure at what makes it "Smart". From the start, it was difficult to get it to stay in place. It felt like I was wrestling with magnets, getting the right angle and having it stay in place. The only "smart" attributes are: 1. there's no pairing necessary and 2: no need to charge/power the keyboard so no extra power cable.

    I'm on my 2nd keyboard after the first was replaced. The keyboard works when it's fresh out-of-the-box but after a few months, the connectors between the iPad and keyboard lose their ability to connect. You have to constantly adjust the angle of the iPad to get it to connect again. However, over time, it just doesn't stay connected. Now, I'm out of warranty, it will not be replaced for free and I will not be buying another one.

    I'm a devoted fan of Apple, but this keyboard is a big disappointment.

    28 of 29 people found this useful

  • 1.0 out of 5 stars

    Plagued By Software Failures

    The keyboard is nice to use — when it works. Which is perhaps 60% of the time.

    Let’s not get all googly-eyed about it. It’s a *wired* keyboard (no Bluetooth nor anything else). The Smart Connector magnetic attachment is boffo for ease of snapping it on and off. Which is great, cuz you’ll be doing that. A lot.

    I titled this review as ‘software failures’ because I strongly believe that is exactly where the connectivity failures reside. The iPad has firmware or software that cycles to detect attached accessories. An ‘accessory’ can be a charging cord, the pencil, the keyboard, or even AirPods.

    Whenever you plug anything into the charging port — such as the pencil, to pair it or to charge it — the keyboard will fail within a minute or two. Like clockwork.

    Repeatable, verifiable, detectable: Obvious.

    Just my individual iPad, you say? Nope. It has all been replaced by Apple after I refused defects in what amounts to a nearly $2,000 tablet. The problem persists.

    What to do? Be conscious about using the charging port or connecting accessories to the iPad if you really need to get something done that requires a keyboard.

    This is not the Apple you were looking for. Nor even the Apple you thought you had.

    But it is the Apple you got.

    19 of 22 people found this useful

  • 1.0 out of 5 stars

    Stopped working in less than a year and just can’t use it

    It was a great keyboard while it lasted just about 10 months now no matter what I do I get an error saying “accessory not supported” and earlier it gave me this error one out of 4 Times now it just won’t connect - I am a die hard Apple fan with 4 iPhones, e iPads, 2 iMacs, and a MacBook Air but this is just a piece of garbage I feel cheated laying such an expensive price for something that will not even last a year - Apple is famous for long lasting products this one is terrible

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Very bad product.

    My keyboard is collecting dust in the corner of the house somewhere. It is not user friendly, it is awkward and the keys do not make good connections while typing. I am a huge Apple fan...I have been using their produces since 1986 and this is an embarrassment. I had the Logitech version 1 on my last IPad and it was wonderful. The new Logitech keyboards are cumbersome. This Apple keyboard is a frustrating floppy piece of junk...it’s best served to collect dust. Dont Buy this floppy poor quality keyboard- it is not worth the price!

    12 of 16 people found this useful