• 1.0 out of 5 stars

    no zero star available?

    Had to change my Powerbeats THREE times with the store. My fourth set seems to be in a never-ending recharge status (although when connected to the laptop battery shows as 99% and software is up-to-date) and they won't turn on anymore. Worst product ever.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    AVOID!

    My review is inline with everyone else's sentiment towards these awful, overpriced wireless headphones. I'm training for a marathon and there is nothing worse when these headphones continuously cutout intermittently throughout your run / workout...and if it's not intermittently cutting out, it stops working altogether...
    Do yourself favour, look at a different brand altogether because you're going to be disappointed with these headphones. Apple must investigate the issues that all consumers are having relating to these PowerBeats 3 headphones, it's not good enough, I want my money back!

  • 1.0 out of 5 stars

    Shuts off and not charging

    Got powerbeats3 from Costco and using it regularly for workouts. It stopped working after 2 weeks and not charging to 100% when plugged overnight.
    Also has a strange problem since the start that it get disconnected from the phone very often when ever I am watching something on YouTube or Netflix etc. etc. I m in California so high or low temperatures is not an issue must be seen merging wrong with the battery or the product.

    My other Bluetooth ($20-$60) range had never such issues. Really disappointed with the quality of beats. $150 gone ��
    Apple please do proper quality check of your product. Many customers are facing the same issues. Hoping you are looking into the feedback and reviews of your product.

    6 of 8 people found this useful

  • 2.0 out of 5 stars

    They're OK if you dont sweat!

    I now have PowerBeats3 but during 2016 I had 4 pairs of Powerbeats2!

    Each lasted between 6 and 12 weeks.
    Mode of failure would be failure to retain a decent amount of charge (20mins listening time max), then failure to charge at all. i.e. 'Permanent Red Light' for hours but no charge retained. 'Reset' function wouldn't work. The In-line controller functionality would also fail intermittently.

    When each pair 'died' I'd take them back to PC World, the retailer in UK, they'd send to Apple, who'd send a replacement.
    Warranty expired after 1 year but, fair play to them, PC World offered me (as a regular customer for other products that work!!) the option to switch them for a brand new pair of PowerBeats3. How could I refuse?
    Sadly, after almost 3 months these are showing signs of starting to fail too. Right now, the on-off button is not always working and the in-line controller is not working at all.
    I'll be in the gym and tracks skip, the volume goes to zero or Siri pipes up with "I'm sorry I didn't get that"!
    I think the issue with the Powerbeats2 was primarily battery-related but with the PowerBeats3 there appears to be an issue with sweat getting into the in-line controller and rendering it useless. That's my theory anyway!! I did once speak to Apple support but they really did not want to hypothesise around possible technical weakness(es) in the product.
    Would be interesting to hear if any other gym-goers have had a similar experience?

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    The Worst!! Save your money-what a joke! Rip off

    I'm on my 2nd service ticket for these. They can't hold a charge. The sound is okay but not worth $300. I swear these are a major rip off! I mean apple has had these headphones more than I have! I'm sure it's impossible for me to get my money back. I'm supposed to get yet another set from apple (#3). I bet they stop working after I use them for two weeks just like the first 2 I received. I will never ever buy this product again. Nothing good to say. But hey my Bf got a cheap pair at Target and he's never had an issue. I wonder if the celebs promoting these ever got a defective pair or 2?!
    Sorry but these are a NO. And a NOT EVER AGAIN!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Love!

    love the sound quality of these headphones! i accidentally put these in pocket after having been to the gym and i washed my pants...my headphones still sound incredible! (would not recommend doing this) but i was incredibly happy to know, even having been submerged in water, they still work! that was a close call phewww!

    1 of 7 people found this useful

  • 1.0 out of 5 stars

    I will never ever buy a beats product again

    I am currently on my third replacement and it stopped working after 1 workout. This is the worst product apple made and I do not see them doing anything about it.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Over priced Cheaply made junk!!

    Both my power beats 2 and 3 broke at the ear piece both within 3 months of use!! It's my fault I didn't keep the sales slip or boxes to warranty they items but I didn't think for as much as I paid for them and only used them at the gym that they would have broken so easily. Lesson learned. I was unable to repair the power beats 3, the power beats 2 are held together with gorilla glue. So disappointed ☹️️

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Do not buy

    This are one of the worse ear buds I've owned. They are temp sensitive, which automatically changes the volume uncommanded. It's automatically starts playing music on my iPhone 7 uncommanded. I will be returning them to Best Buy in the morning.

    4 of 6 people found this useful

  • 5.0 out of 5 stars

    NOT SURE ABOUT THE BAD REVIEWS

    I have used beats wired and wireless products for year and have never had a problem with them. I have had Solo2 and Powerbeats2 for a couple of years and both still have great battery life and charge just fine.

    I've had the Powerbeats3 for 9 months now and I can tell you the sound quality, feel & battery life are miles better than they used to be and also the Apple W1 chip makes pairing your beats with iPhone so satisfying, especially the fact it pairs the Powerbeats to all devices connected to your iCloud account, so if you are like me who owns every Apple product for work and leisure it makes your music experience so smooth and seamless. If you're not too trusting of beats then I'd recommend the AirPods too! They don't fall out of your ears because there is no cord pulling down on them, they're just awesome!

    6 of 12 people found this useful

  • 5.0 out of 5 stars

    BEST EARPHONES EVER

    Amazing

    16 of 32 people found this useful

  • 5.0 out of 5 stars

    More Bass

    For my powerbeats3 wireless headphones, I downloaded the Equalizer FX (App) for an enhanced Super Bass / Bass Boost & Loudness Enhancer, as it has 'SUPER SIZED' the sound dimension. It's a must do.

    4 of 9 people found this useful

  • 2.0 out of 5 stars

    Disappointed

    I really like the product, they fit well and sound good, and liked them for working out, however, went through 3 pairs and now im done. Bought through amazon, 1st pair would lower the the volume of songs while paired to my phone, and eventually would not turn on, second pair would not take a charge, third pair would switch songs, pause and unpause songs on playback even while sitting still and phone was sitting on a table. Not great luck. I really wanted to like them but too many issues i have experienced thus far

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Great until they stop working... Don't buy!

    Great headphones, sound and design, until they stopped working properly. Also happened to the last ones (powerbeats2) - probably because of sweat when working out, but weren't they supposedly designed specifically for this?? In the middle of workouts the headphones will stop and start the music at random, increase and decrease the volume, fast forward to the next song, then the next etc. Could have been great, but they are trash if you want them for sports.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Good thing for the warranty. . .

    We are on our second pair of PowerBeats Wireless headphones. They stopped charging at about 9 months old so we took them to apple and they replaced them. Now the second pair have also stopped charging as well. My husband depended on them during his daily workout and now he has no headphones. very disappointing! For the price that you pay for Beats Headphones this is unacceptable to us as a consumer. I had previously bought my sons the wireless over the ear beats which were almost 400.00 when they first came out and they too either stopped working or stopped charging and they fell apart too! A definite pattern with BEATS products. I will never buy Beats again and I recommend that you too be very careful when you spend your hard earned money. I have no idea what I can do with the second broken pair of headphones, I guess I will try to contact Apple again!! What a hassle !!!!

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Returned in less than a month.

    I bought these and had to return them in less than a month. First sound quality was miserable. Secondly, after two weeks I could not get them to hold a charge, I rebooted them and still had difficulty with them. Lastly the power button stopped working and I returned them. Disappointing for such an expensive product.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Worst Product EVER!

    I was so excited to get PB3 as a gift. Much to my dismay, after a month they would not charge. I returned them, got a new pair, 6 weeks later -- again no charging. Now I have to send them in for service. They cannot be returned, but definitely an inferior product! Too expensive for the hassle.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Worst apple product to date

    The product itself cannot be hated. When it works it does its job well with decent sound profiles and a long lasting battery. Definitely an improvement over the series 2. But that is not praise. The powerbeats2 were utter failure, myself having to warranty them 6 times, and the powerbeats3 seem to be subject to the same failures. This is my story.

    I started May 1st by buying the powerbeats2 wireless because they were on sale for $99. They worked....well....when they actually worked. My first pair lasted about 3 weeks and 2 charges before they began acting up. They began turning themselves off randomly even with a sufficient charge remaining. But once that remaining charge had left I could not get them to charge again. My macbook could not even recognize that a device was plugged into the bluetooth port. So I called in a warranty, not even a month into ownership, and had them replaced in a prompt 2 week shipping period.

    This story is repeated 4 more times for a total of 5 replacements in 6 months. At this point my powebeats2 had spent more time in the mail than in my possession. When my 6th warranty rolls around I was assisted by a lovely Apple Rep who tried blaming me for their failure. She began accusing me of causing the issues by not following the proper procedure. It apparently "violates" apple warranty by using any other micro usb cable or any other ac-usb converter and that I was at fault for using these. I had never used any other method of charging other than the included cable and my macbook. I also learned further down the trail, by an Apple senior rep, that this actually does not violate the warranty and that agent was trying to blame me for Apple's mistakes. He was also willing to upgrade me to this model, the powerbeats3, which was suppose to have better sweat ratings and not have the issues I was experiencing.

    These lasted me since the first of the year but alas the same issues surfaced and the powerbeats began randomly shutting off and eventually, with a dead battery, could not even be recognized by my macbook when plugged in to charge. Again I filed another warranty, my 7th in 9 months, only to have the senior agent first try to refuse me because I was filing a warranty in the powerbeats3 model when I had purchased the powerbeats2. After having to argue my way past that poor lie she tried to tell me my warranty was out dated yet I had a receipt showing my purchase was only 10 months ago. She after about an hour of her lies she refused to escalate me to her supervisor fully proving her poor attempts to avoid this warranty. The agent agreed to warranty my product but this only goes to show the major customer relations issue present in this case.

    The products are faulty and designed to fail, Apple makes so much per product they can afford to repeatedly replace the product until the customer gives up hope and at last result have their representatives avoid customer satisfaction at all costs; even blatantly lying to them.

    Apple, if any of you actually read these reviews you need to respond to these issues. Many of us, myself included, are loyal apple customers with many of your products. When we spend $200+ on your products, have them fail repeatedly, and still come back for another try we deserve to be rewarded. And lies are not what we would like. I will update later with the next replacement; my 7th warranty claim.

    12 of 13 people found this useful

  • 2.0 out of 5 stars

    Broke after 4 months

    I needed a good pair of headphones that would stand up to the gym. The headphones worked fine at first, and sounded great. 4 months into having them, the plastic price that the actual ear bud is connected to broke off. I'm extremely disappointed with this poor quality. They should be $20 instead of $200. What a joke!

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    JUNK!

    Let's see...where to start?

    This is the third of fourth time I've tried to switch to Beats...and for the third or fourth time I am let down horribly.

    The fit was awesome (which I'm surprised about, in the past they were uncomfortable)...But the volume control wasn't working from Day 1 out of the box. Not just the volume controls, but the whole thing. Microphone, Volume Control, Start/Pause button, none of it worked.

    I've had that problem in the past with pairs I've had for a while, it stopped working, something that's easy to deal with.

    But to top it off, the music skips or cuts out every 5-10 seconds.

    Looks like I'm done with Beats