• 2.0 out of 5 stars

    Great concept but bad materials

    This product worked for me very well, but after a couple months the corner started to rip. Now there is a hole in the leather part of the case. This has really disappointed me, I thought apple made quality products.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Works great for about 1 year - which is when warranty expires

    The smart keyboard worked fine or the first year or so. Then it started causing "accessory not supported" messages. Sometimes it would work, sometimes it would not. It would often disconnect mid-sentence. Sometimes it would reconnect and start working again mid-sentence after I switched to using the iPad software's on-screen keyboard. I read that Apple has extended the warranty on 12.9 inch and 9.7 inch smart keyboards to 3 years, but not on the 10.5 inch? The intermittent keyboard issue appears to be a fairly common problem. For a $160 device, Apple can and should do better for its customers. Maybe my friend who told me I should have purchased a Surface instead of the iPad Pro with smart keyboard was right all along. Very, very disappointed and frustrated with Apple.

    11 of 11 people found this useful

  • 4.0 out of 5 stars

    I've loved this solution

    For what it's worth, I have had no trouble. The "does not lie flat" argument isn't true for me--the biggest concern is that for the first maybe minute or two of use, the keyboard takes time to settle onto a flat surface, and then it's fine. I bought my keyboard with the iPad, when it was released, so it's over a year now, and I've had no connectivity or compatibility issues. The only complaints I have at all are that the labels for certain oft-used keys like N or A are starting to rub off, and the lack of backlighting, which in such a slim device seems a forgivable omission. Otherwise, I've used this thing as my main driver for authoring, and have at least 90-100,000 words written on it so far without a hiccup. I find the keys surprisingly springy and click-y in a good way, the thing is spill and dust proof, and while it does nothing to protect the back of the device, the front seems fine. Overall, I'm quite satisfied with this product. (using US layout, BTW).

  • 5.0 out of 5 stars

    Nice product

    Nice product

    1 of 3 people found this useful

  • 5.0 out of 5 stars

    NO DESIGN FLAW

    This is in answer to “Small But Serious Design Flaw.” Which states that the keyboard does not lie flat on a flat surface and I think the reviewer mentioned a desk or a kitchen table. My thought would be to look to that surface. I am using the Smart Keyboard on a lap desk and it is completely and comfortably stable. The keyboard is small and you must adjust to that, and I’m still challenged by three or four sections I must arrange in order to view the iPad Pro and use the keyboard, but that’s probably just a failure of dexterity rather than a design flaw. I am very happy with the whole arrangement.

    7 of 13 people found this useful

  • 1.0 out of 5 stars

    One year later, it's a dud

    I usually never write reviews of Apple products because of their high quality, but this keyboard warranted one. I won't repeat what others have said, but in short, the keyboard fails within a year with the "device not supported" error message frequently appearing. Apple refuses to admit the manufacturing error, which is shocking considering the quality we are used to having. I loved the keyboard when it was working, but unless I see a huge sale on it, I can't imagine getting another one. Pretty awful, Apple.

    25 of 27 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money.

    Don’t waste your money on the keyboard. I have a 12 inch IPad Pro Smart Keyboard after the year warranty started to fail. The IPad will say device not compatible or whatever is the message, Apple put a workaround of re-start the iPad and see if it recognize the keyboard, it work for awhile until this re-starting, removing, plugging gets old. You can have the IPad in your bag and all of the sudden starts making the noise that the device isn’t recognize. Wasting battery life and your patience not to mentioned when you need the Stupid keyboard the thing don’t work. Don’t get me wrong is the right keyboard for the IPad but the design is not to Apple standards, the $200.00 stupid keyboard becomes stupid after the 1 year warranty, and then you realize how such a sucker you are for buying it.

    20 of 22 people found this useful

  • 3.0 out of 5 stars

    Not Entirely Reliable

    I bought this keyboard for my iPad to type papers (I am an undergraduate English major.) This keyboard stopped working eight months after I purchased it; when I inquired as to why it might have stopped working, the Genius Bar employee did not give me a solid answer. Overall, I like this keyboard, but was disappointed it broke down in less than a year!

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Good product but did not last long

    I bought 2 of these and they were great but less than 2 years later neither of them work. I expect much better longevity for an apple product this price.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Stopped working within months

    I purchased the Smart Keyboard for my iPad Pro and within less than half a year it would no longer respond to keystrokes, and would constantly give me the message saying “this device is not supported”. It was never subjected to any abuse, and there’s no reason it should not be working.

    17 of 20 people found this useful

  • 1.0 out of 5 stars

    It was great... for a few months - "Device NOT Supported"

    Got the iPad Pro 9.7 version of this and used it everyday... for about 3 months. Then iOS 11 came out and suddenly my Device is NOT Supported." Love all things Apple... Hate that this Smart Keyboard doesn't work like it should. Next time I put $150 out for a keyboard I will get the Apple wireless keyboard for Mac and just use Bluetooth to connect. :/

    16 of 19 people found this useful

  • 4.0 out of 5 stars

    Good keyboard - useless support

    The keyboard's good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Device not supported

    Both me and my wife have this keyboard for our iPads but they never work. We constantly get errors coming up saying ‘device not supported’. My wife’s is nearly brand new and it stopped working after two months. We took it back to the Apple store and they said ‘too bad, we can’t help you, you need to make an appointment with the Apple app. Impossible to make an appointment for service with Apple. Absolute ripoff!

    21 of 29 people found this useful

  • 1.0 out of 5 stars

    Vinyl seams on cover are separating

    I’ve had this.Smart Cover for 8 months and today I noticed that the seams in the vinyl cover are separating on the left and right sides. My iPad sits on the coffee table most of the time, so I don’t attribute this to wear and tear. Apparently, Apple does and has rejected my repair claim. I’m a big fan of Apple products....but not this one.

    11 of 13 people found this useful

  • 2.0 out of 5 stars

    Functionality, yes... Protection and Value, NO

    The functionality of this keyboard is obviously very good. The keys do work well and it does *ALMOST* feel like a laptop keyboard. The smart connector works well and seamlessly with iPad... however, for $159 I expect that the back of the iPad should be protected. It's the only thing that stops me from keeping the case. It should have a back case for the iPad like the old Smart Case they used to sell that had protection for the backside of the iPad. I feel that this is not good value for the price Apple is charging (but what else is new). Until I find something better, I'll go back to my Logitech bluetooth keyboard and using my OtterBox Defender as a stand.

    11 of 16 people found this useful

  • 1.0 out of 5 stars

    Seriously Flawed

    Probably the only Apple product that I'm deeply disappointed with. I've purchased two and they've both started failing after ~4 months (not connecting or Accessory not Supported errors) I tried all the usual fixes.

    It's a pity because this product is great for typing and creates a terrific lightweight laptop.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    They expire within a year

    I have owned 2 smart keyboards. Both stopped being recognized by device within a year of purchase. None of the suggested troubleshoots corrected the issue permanently and was short lived until eventually they all stop working altogether.
    If you buy, beware that you will have to purchase a new one every year. In my opinion, not worth the hassle unless you just want an iPad stand.

    22 of 23 people found this useful

  • 1.0 out of 5 stars

    Keyboard design flaw re posting passwords from your Keychain

    The Apple keyboard designed for the 10.5 inch iPad Pro suppresses the iPad’s ability to enter passwords from the Apple Keychain.

    If you have the Apple keyboard installed, your iPad won’t post website passwords when you attempt to sign in to the website.

    If you pull off the keyboard, the iPad WILL post passwords from your keychain.

    I discussed this issue with a handful of Apple customer support folks, who identified it as a design flaw and flagged the issue to Apple Engineering.

    The Apple engineering team responded that the issue was NOT a design flaw, but an intentional design characteristic.

    Excuse me, Apple? If an iPad user wants to use an Apple keyboard, the user no longer can use the Apple Keychain?

    That two Apple products don’t work when used together is clearly a design flaw and needs to be corrected.

    Just a heads up that this issue exists, and that as of this writing, Apple is apparently not intending to fix it.

    Other than this, I’ve been using the Apple keyboard for a number of months and it works well.

    33 of 34 people found this useful

  • 2.0 out of 5 stars

    it does not last

    First one (for 9.7 ipad pro) lasted for 14 months. Since I’m in EU, I was able to convince Apple after many long phone calls that it should be replaced under warranty.
    The second one (for 10.5 ipad pro) lasted for 11 months. Now i’m trying to get a replacement.

    Very unreliable product from Apple, if you buy it, expect loads of phone calls, chats with customer care.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Doesn’t last

    First started loosing connection. Had to remove and reinstall to regain connection. Then started having key issues. Some stuck, some not working. Seems it was built to last just longer than the warranty. Will replace it with third party Bluetooth.

    5 of 5 people found this useful