• 1.0 out of 5 stars

    DO NOT BUY

    • Written by Ryan H from Harrinton

    Worked great at first but eventually broke, the only accessory apple makes thats good is the earbuds that comes with Iphoned. Do not recomend these wish I would’ve read the reviews before I bought them.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Save your money... buy something else.

    • Written by Ricardo A from Oxnard

    I bought my first pair of beatsX on Black Friday 2018. Out of the box, I loved them! They paired with my phone & with my AppleTV seamlessly. Plus the battery life; I'd take them to work and the charge on the battery would last all day. --- Now, the problem began a couple of months into owning & using the seat of beatsX headphone. Out of the blue, I'd press the button to turn on the headset... nothing. I replace them on the charger, the white LED indicator light would come on., but the set themselves would not. I believe I contacted Apple that night. Apple explained that their warranty only covered the software, not the hardware. For some reason I end up buying a second set of beatsX… (select, copy, paste - from my first set). I again contacted Apple, though this time they used me losing my receipt as the reason for not being able to help me. I now wonder if I am misinterpreting the reason for serial numbers.--- NEVER BUYING BEATS products in the future.

  • 1.0 out of 5 stars

    Zero Stars if I could

    • Written by Wendy B from COLLEGE POINT

    WASTE OF MONEY!

    Stopped working all of a sudden and I cannot turn them on. I am able to see the power indicator light during charging but as soon as I unplug the earphones from the power supply the lights do not turn on. I am unable to factory reset or connect them to my iPhone. I have the latest firmware and tried everything listed on the support pages to no avail.

    Per apple support, the only solution is to send the earphones in for repair with an out-of-warranty cost of $79.00 plus a $6.95 shipping which only includes a 90-day warranty. Maybe it's just me but why in the world would anyone go through the repair process/cost when they can spend a few more dollars for a new pair of the exact earphones, that come with a full year warranty??

    TLDR: Get these if you can splurge $100 on a pair of disposable earphones.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE

    • Written by Brittany S from Tuscaloosa

    ABSOLUTELY HATE THEM I HATE I WASTED MONEY ON THESE THINGS. THEY JUST STOP WORKING OUT OF NOWHERE DEFINITELY NOT WORTH THE PRICE TAG. UGH WISH I CAN GET A REFUND OR SOMETHING. APPLE NEEDS TO DO A RECALL ON THESE THINGS!!

    11 of 13 people found this useful

  • 1.0 out of 5 stars

    Terrible

    • Written by Charles Y from Salinas

    I know Beats aren’t known for great sound quality, but I was looking for something a little better than AirPods with some decent sound and bass response to wear while running in the gym, which is pretty loud. These have a much worse EQ response than even AirPods. Highs cut through extremely sharp and you can barely hear any low end. Instead you get the really sharp mid/high parts of kicks and bass. Music just sounds like it’s being played out of a tin can directly into your ear.

    On top of that, despite being in ear, these keep falling out while running. I’ve had them on for less than an hour but already these are one of the worst earbuds I have ever purchased, returning these ASAP.

    7 of 10 people found this useful

  • 1.0 out of 5 stars

    Stopped working just after warranty ran out

    • Written by Carl D from Marston Green

    Great headphones when they worked but now they are broken after 14 months. I don’t even use them that often. Mainly when I fly. I’d be surprised if I’ve used them more than 50 times. They won’t stay connected, won’t stay turned on and won’t stay charged anymore. Looks like a mechanical fault with the wiring inside. They only seem to stay powered up in the the curled up position that you have to put them in to put in the case. SPEND YOUR £100 ON DIFFERENT EARPHONES PLEASE.

    4 of 4 people found this useful

  • 4.0 out of 5 stars

    BeatsX are good but the Customer Service was GREAT!

    • Written by Dirk S from North Fort Myers

    I got the BeatsX earphones for Xmas and use them everyday at work. Within 6 months of purchase they stopped turning on while I was working. I have had 3 back/neck surgeries so hands free is very important to me. I cant hold the phone with my shoulder and write without a lot of pain. So, I called Apple and spoke to a very friendly woman who took down my info and answered my questions. We opened a service order on Wednesday at 3:00pm. Thursday morning I received the return box and called fedex for a pickup that afternoon and sent them in. Later that evening about 26 hours from my first phone call to apple I received a text from fedex telling me that my new package was in route and today I received my new BeatsX. THATS CUSTOMER SERVICE AND A WARRANTY!!!!! Made a phone call to someone on the other side of the country and within a day and a half I had a new pair of Beats at my office. That's impressive.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Maybe the third ones will be better...

    • Written by ira W from Indianapolis

    I typically don't write negative review but this product is so frustratingly terrible if I keep one person from buying them it was worth the time. I got mine in October for my birthday. By April they already started having problems not turning on (3 blinking white lights). It would happen randomly till one day it happened indefinitely. I figured I just got a bad pair and since it was well within warranty they were replaced for free.

    I received my second pair and within 2 months they started shutting off randomly, even with a full charge. It would happen more and more frequently and now they barely even stay on for more than 3 minutes at a time before shutting off. Since I'm still within the warranty of the new ones, I guess I'll give a third pair the ol' college try.

    Check back in a few months for the inevitable disappointment I'll experience and write about. Do yourself a favor and get something else; I beg of you.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    So much promise. You WILL be letdown

    • Written by Alex Z from Ann Arbor

    What a great idea. Small profile, painless pairing with the iPhone via the W1 chip, great microphone for easy phone conversations, good enough music. But they just can’t stay working!!! For the first few years, Apple would send me a new one when broken so I wasn’t ready to raise arms about the issue. But it seems like they have realized the breadth of their issue, and have put a red light on issuing new replacements - this surely as a measure to stop the hemorrhage of investment in a failed product line.

    I am somewhat relieved to know that I am not alone in my suffering, but disappointed that Apple has failed to take responsibility for its failed products.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    They Break, easily

    • Written by Spencer C from Wallingford

    I had mine for 15 months and they where working just fine. Best headphones I had ever had, until... one day, the just quit working. I looked up how to fix them and nothing worked. They where dead and gone. DON’T WASTE YOUR MONEY!!

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    cheap product

    • Written by Tricia G from walthamstow

    I bought this product and I i have spent more time trying to get it replace. I have sent it back to apple 3 times within 1 year. I have not misused this product and to each time i get a replacement it is always the same problem battery will not charge. This product is rubbish and Apple needs to recall and provide customers with good quality products

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Apple should be ashamed of these headphones

    • Written by Garry S from Murwillumbah

    First off, I love the sound and functionality of these earphones. When they work, they are easily the best pair of earphones I've ever owned. So why the one star review? Because I'm now on my fourth pair (all replaced under warranty) in under 12 months.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Not of quality. I would not recommend.

    • Written by Warren B from Seattle

    These headphones are not of quality. I would not recommend them. I have had two pairs of these headphones. I liked them because they were wireless and compact. I use them on planes and very occasionally to work out or run. The first pair just stopped holding battery. I would charge them and as long as they were plugged in the little light on them was on and all seemed well. As soon as you unplug (which you have to to use them), they go completely dead as a rock. This happened after 12 months. Then i sent in to be replaced by Apple. They sent me another (new?) pair. That pair worked as expected for 2.5 months until suddenly only one ear consistently produced audio. This remains to this day. I have reached out again to apple, but have yet to receive a response. I have to say, unless I can be convinced these incidents are a fluke, I will be purchasing my next earphones elsewhere.These headphones are not of quality. I would not recommend them.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Wanna give more stars but..

    • Written by Derrick T from Boston

    Had my BeatsX for over a year now. They’ve been great. They charge fast and sound pretty good. They dangle a bit too long sometimes. I wish there was something to fix that. Now to the only actual problem. All of a sudden they won’t work. I’m getting a pinkish white solid light that I can’t turn off. They won’t reset, power down, or connect. I don’t know what this is it seems to charge. These aren’t throw away earphones there needs to be an explanation. Like I like them but to buy them at such a price to have them just stop working unexpectedly without any answer is disheartening to say the least.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Right ear piece stopped working after 14 months

    • Written by Sam K from Marietta

    2 months after warranty expired the right ear piece stopped working. Now Apple wants 85.99 to fix it when I can get a new one for 99.95. Gee, thanks.

    7 of 8 people found this useful

  • 5.0 out of 5 stars

    Never let me down

    • Written by Andrew D from Seaton Delaval

    I've been on the same pair of BeatsX earphones since they were released and they haven't let me down once. No software, build or quality issues, they've never missed a Beat (sorry!). I'm reading some terrible reviews of these earphones but I've never had any of the grief others seem to have experienced and mine have been through the wringer!

    I'm looking at Powerbeats Pro's next, but that's only because the media reviews say the sound is amazing and nothing to do with any quality issues on my BetasX and I'll still be hanging on to them.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Sound great until they stop working

    • Written by Chad M from alanson

    Just as everyone else said, these just stopped working one day. I think it is also important to underscore how ridiculous apple support is as well. Though I'm in the process of getting these sent back, the hoops I had to jump through to is silly. Had to login and use two factor auth to even get to a representative. They offer no refund policy, just a replacement until they deem they've done everything they can, then they'll charge you for the time you used them. So best case? I do this over and over again until someone determines I'm eligible and at that point, I'm sure I'll have enough 'usage' they won't offer any payback. I stopped using Apple stuff for this exact reason. Moral is: pay either $30 or $200 for headphones. Don't bother with beatsx.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Poor Quality, No Longer Work

    • Written by Jeremy P from 123

    I was gifted a pair and used them occasionally over the last year and a half. Despite being hardly used and handled gently (and away from water), they no longer function. The light goes on when they charge, but will not turn on when unplugged from the charger. Tried all the different remedies online, including various resets, but nothing works and they are now out of warranty.

    $180 (CAD) piece of junk.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great, but didn't last very long !

    • Written by Luke I from Caterham

    Great headphones, sounded good, nice and portable, best in the market for what they do and the price. However considering they lasted little over a year for me, they are of poor build quality... wouldn't recommend unless you're ok with buying another pair just outside of warranty period.

  • 1.0 out of 5 stars

    Broke after 10 months, do not buy.

    • Written by Jack M from London

    I thought they were a pretty good set of headphones and decent sound quality, but after 10 months they wouldn't switch on. Tried charging them as I thought the battery was flat and the lights flashed, but no good, they were dead! After reading online this is a common problem and that Apple are very unlikely to repair or replace them. Very disappointed with this purchase and unlikely to buy apple/beats products again.

    5 of 5 people found this useful