Service and support from the people who know your headphones best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy two years of peace of mind when you buy AppleCare+ for Headphones.

Every set of AirPods, Beats earphones or Beats headphones comes with a one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your coverage to two years from your AppleCare+ purchase date and adds unlimited incidents of accidental damage protection, each subject to a service fee of RM 139.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through

Two years of Apple-certified service and support coverage
24/7 priority access to technical support through
Get unlimited incidents of accidental damage protection1
Battery service coverage1

One stop for support

Minimise the amount of time without your headphones with Express Replacement Service

AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through
  • Carry-in repair3: Take your headphones to an Apple Authorised Service Provider
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair

Hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if it retains less than 80% of its original capacity

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians.

Service coverage includes the following:

  • Your AirPods, Beats earphones or Beats headphones
  • Battery1
  • Included charging cable
  • Unlimited incidents of accidental damage protection, each subject to a service fee of RM 139

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

  • Accessibility features
  • Bluetooth connectivity

Protect your Headphones


You can buy coverage on a fixed-term plan.

2 yrs

AirPods, AirPods Pro, Beats

AirPods Max

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or buy it within 60 days of your headphones purchase:
    • On your paired iPad or iPhoneOn your paired iPad or iPhone (go to Settings > Bluetooth > click on the ⓘ button for your headphones)
    • Online
    • By calling 1800 803 638 (requires you to provide proof of purchase)

AppleCare+ is available for:

See AppleCare+ Terms and Conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app