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Buy iPhone 12

Frequently Asked Questions

  • All iPhone 12 and iPhone 12 Pro models are 5G capable. For 5G access, you need to activate your iPhone with a carrier that offers 5G service. Some carriers may also require a 5G service plan or a new SIM. Contact your carrier for more information. To learn more, visit https://support.apple.com/en-nz/HT203982>.
  • Yes, you do. When you buy iPhone from the Apple website, it is sold unlocked. You can contact a carrier directly to learn about the plans available for iPhone.

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  • Buying a SIM-free iPhone from the Apple website allows you to choose your own carrier and change carriers at any time. iPhone may also be available at a lower price with a contract directly from your carrier.
  • No. iPhone SIM cards are not interchangeable with the SIM card in your iPad.
  • eSIM technology allows you to add a carrier plan to your iPhone without using a nano‑SIM card. To activate an eSIM, you will need to scan a valid QR code distributed by a carrier or sign up for a participating plan through a carrier’s app.*

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • The majority of features will work with your network. Certain features such as Visual Voicemail require carrier support and may not function on your carrier’s network. Contact your carrier for more details or read the wireless carrier support and features article for more information.
  • Carriers typically sell iPhone with a contract that subsidises the initial purchase price. By purchasing your iPhone without a contract, you can use any SIM card from a compatible carrier, including your current one.
  • Yes. iPhone is enabled to work on networks using GSM around the world. Because an iPhone sold on the Apple website is unlocked, you can purchase a SIM card and service from a local carrier at your destination. Or check with your home carrier regarding international roaming charges.
  • No. Orders placed through the Apple website can be shipped only within the country or region of purchase. You can also shop for friends and family members in countries or regions where iPhone is sold. Just visit the Apple website of the country or region where you want your products delivered. Or for fast, easy ordering and expert advice, call an Apple Store Specialist on 0800-692-7753.