Trying to connect my LaCie 5Big RAID (Thunderbolt 2) to my new iMac Pro (Thunderbolt 3).

I have updated all of the drives and software and purchased an adapter, but my iMac still cannot see the LaCie RAID. Just spent an hour with the LaCie support and they think it's the cable. Any advice would be helpful.

Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter

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