• 1.0 out of 5 stars


    • Written by Alana D from Hermosa Beach

    Don't waste your money. This product has probably worked for me a total of a couple of days over the years I've owned it. I've tried every possible troubleshooting tip I could find on the internet, and the system is unresponsive. Deleting the app, restarting the whole system, resetting the bridge, literally every possible thing. This is simply a big frustration and waste of money and time. I would not recommend this product to anyone. I'm upset that so much money went to waste. This product has a lot of potential, but it fails continuously.

    21 of 52 people found this useful

  • 1.0 out of 5 stars

    NOT 100% WiFi

    • Written by lester R from Denver

    I have to connect the Hue Bridge to the my router with an ethernet cord!! And keep it connected with the cord to work. Seriously in 2018.
    this is a joke. Should be clear in marketing materials on page this is the case. I just re read nothing about need to connect to router with cable and this must be stored within 3 feet of your router and also need access to additional outlet for this poorly designed bridge to work.

    22 of 70 people found this useful

  • 1.0 out of 5 stars

    Just didn't work at all.

    • Written by Dean P from Calgary

    I bought and returned this product twice thinking the first one must have been faulty. Both times it was set up according to instructions and the bridge would fail to connect with the app. When I searched online forums to learn more about the error I was getting I found out many more people have the same issue. Sad to take it back (again), but I see this is just not ready for primetime.

    29 of 58 people found this useful

  • 1.0 out of 5 stars

    Tempting but terrible. Phillips remotely disabled our lights.

    • Written by Tom N from San Francisco

    Used to be a fan of Hue, and evangelized them to friends. Not Anymore. Phillips recently issued a software update that literally disabled the light bulbs in our home (six of ours had been working wonderfully all year – before they didn't because of their official software upgrade). We've spent hundreds of dollars with Phillips on Hue. And now half our lights don't work.

    Don't make the mistake we made in trusting Phillips, and stay away from Hue. It's not worth it.

    85 of 170 people found this useful

  • 1.0 out of 5 stars

    Not worth the trouble

    • Written by charles F from New York

    Philips Hue light bulbs are not ready for prime time.

    Here are my concerns and why I would never buy this again:
    Set up is flaky. bulbs are randomly available and then again not.
    App is not intuitive. Can't define color or brightness by bulb, only over 'scenes'
    Defining a schedule for lighting is not intuitive (settings are either in 'alarm'(?) or 'timer')
    Choosing colors is based on photos, if a photo is deleted then the color scheme is no longer available, seems gimmicky
    CONNECTION TO BRIDGE IS LOST - for days now I have not been able to connect to the bridge remotely, which defeats the purpose

    53 of 97 people found this useful