• 1.0 out of 5 stars

    No longer works with iOS 11 - "Accessory Not Supported"

    • Written by Catch C from Cortland

    After updating to iOS 11 - the message "Accessory Not Supported" will constantly pop up. When you dismiss it it just comes back and it drains battery quickly if left on the Stand. I am on the 11.0.2 update which is the latest available at this time.

    It is unfortunate because this is one of my favorite accessories. I assume this is more of an issue with iOS 11, but Logitech needs to get with apple ASAP to resolve this otherwise its simply a $100 paperweight.

    50 of 51 people found this useful

  • 1.0 out of 5 stars

    Docking stand now not "supported"

    • Written by Tom L from Hutto

    Every since I updated my iPad Pro 9.7 to iOS 11, I now keep getting the "Accessory Not Supported" message when I dock my iPad. Until this is fixed, I would STAY AWAY from this dock.

    Before iOS 11, I LOVED my dock!!!

    44 of 45 people found this useful

  • 1.0 out of 5 stars

    I want a refund

    • Written by Ian A from Bromley

    Bought two of these a few weeks ago , “ accessory not supported “ , surely they should not sell them if they don’t work and they are refusing to refund my money

    32 of 36 people found this useful

  • 1.0 out of 5 stars

    Product does not work, avoid purchasing

    • Written by Chris P from Weston

    If this charging stand performed as advertised, it would be a dream. No connectors to fiddle with, simply dock your device when not in use and hours later you are fully charged and unencumbered by cables. Problem is, it just doesn’t work. We have multiple iPads in our household that are all used for a variety of purpose. This is the second logi stand I have had—returned the first after it stopped working after less than 2 months. The second stand is now mimicking the failures experienced with the first. The same problems listed below—once you have upgraded to the most current iOS, the device is no longer recognized and will not work. $100 is way too much to pay for an accessory that functions for less than 8 weeks on average.

    Apple should be as strict with third party manufacturers as they are with app development and release. Selling this scam product in their stores tarnishes their brand considerably. If a 0 star rating was available, I would have selected it.

    29 of 31 people found this useful

  • 1.0 out of 5 stars

    Great stand. IOS 12 broke it.

    • Written by Leroy K from GERMANTOWN

    This was the perfect stand. Solid construction. Bought from Apple store was very happy with this purchase. Until IOS 12 upgrade. Every time I dock the iPad to charge, it throws errors stating "Device not supported". Not just one message. Like 1 one message every 60 seconds with a chime to upset me even more. Only change was upgrading to IOS 12. Why Apple ? Why do you sell devices you do not support ?

    25 of 25 people found this useful

  • 1.0 out of 5 stars

    Insufficient charging!

    • Written by Amy H from Saint louis

    This base does not supply enough power to charge the device. I have the 12.9 iPad and it’s charging at a rate of 1%/ hour unused. If you read the support section on Logitech’s site, they post charging times. They state that it would take 70 hours to fully charge the device when used. My experience is that it’s not possible for the device to charge at all when used because the usage out weighs the charge.


    Do not buy this if you’re looking for a charging / docking solution for the 12.9” iPad Pro.

    25 of 29 people found this useful

  • 1.0 out of 5 stars

    "Accessory Not Supported" alerts popping up

    • Written by Larry W from Cupertino

    I bought this with my 12.9" iPP. Seems like a great idea, but getting it to connect and charge is a challenge that requires wiggling the iPP on the base until I hear the tone. And when it does connect, the "Accessory Not Supported" alert often pops up, effectively locking me out of use. Logitech's 'support' is useless here.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Unreliable & overpriced. Do not buy.

    • Written by Russell E from Chicago

    Initially this seemed to work as advertised and would charge my iPad (though a bit slowly). After 6 months it has become totally useless. First started going back and forth between charging and not charging when docked (and chiming every time), now it indicates it's charging, but doesn't increase the battery level at all. I've tried connecting different cords, cleaning the iPad and stand where it connects, nothing works. Total junk. I want a refund, I just waited too long.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    A Waste of Money

    • Written by Mark G from Naples

    I bought one and it worked with my 9.7" iPad Pro. Then suddenly it wanted me to update some connection software, but it wouldn't allow it to happen. It kept saying "Press here to update", but it never updated.

    I then bought a 10.5" iPad pro, put it in the same LogiBase, and it still wouldn't charge at all.

    Not one to give up, I bought a new LogiBase. Same problem.

    Apple couldn't figure it out. And Logitech offered no solution. I never had problems with Logitech gear before. But this is a dog.

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Could be useful, IF only it was working as advertised…

    • Written by Édouard P from Le Plessis Trévise

    Just received my product, plugged it and placed my iPad Pro 12.9" (new gen) on it:
    Nothing happened…
    I placed it again, and again, and when something happens, it's like this:

    • The quick sound tone indicating a charge starts fires, oh wait… no, wait… yes, oh wait… no, wait… yes, oh wait… no, wait… yes, oh wait… no, wait… yes, oh wait… no, wait… yes, oh wait… no, wait… yes…
    And so on, you hear ding ding ding ding with some random popping up message asking to update de Logi BASE Smart Connector… which never works anyway.

    Very bad experience and I'm not sure about how well the back of my iPad would be protected considering how edge to edge is to "protection".

    15 of 17 people found this useful

  • 1.0 out of 5 stars

    Product cannot charge iPad if left unlocked

    • Written by DAVID S from HOLLAND

    I want my iPad on all the time and it cannot keep 100% charge. It will eventually go to just about 0%. It indicates that it is charging but does not.

    14 of 21 people found this useful

  • 1.0 out of 5 stars

    Charges..but I can't see my iPad in iTunes

    • Written by WILLIAM P O from Portland

    This was not a problem for the first couple months, but now I can't see my iPad in iTunes on my iMac when it's on this dock. I have to unplug the cable from the back and plug it directly into my iPad. Now it's only useful as a stand. Lame.

    9 of 14 people found this useful

  • 1.0 out of 5 stars

    Did not work from day one. Apple should not sell this product.

    • Written by karim K from Montreal

    From day one, my I Pad could not connect to the base, so there was no charging at all. I thought that there might have been some steps to take in order to make it work, so i went on the net and did a search for the product and found these reviews, with many customers complaining that the product never worked, or stopped working. I was able to return mine since I went back within the first two weeks of ownership. I was offered another one and decided not to take it, as there seems to be many other customers with the same problem, some after a few month of use only, but you won't be able to return it after that long.

    Apple should take this product off its shelves. It is soiling the brand's reputation for selling quality stuff.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    "Not compatible "

    • Written by denise G from FARNHAM

    This does not charge my iPad Pro and an error message appears along with an alarm to say so.

    7 of 12 people found this useful

  • 2.0 out of 5 stars

    Great product but has limitations!

    • Written by lee G from Wotton Under Edge

    My 12.9 iPad Pro has outgrown my stand so in looking for a stand that would be stable enoug to hold the larger iPad I came across the LOGI BASE.
    At 1st I was a bit shocked at the price as I needed to buy 2 but the fact it utilises wireless charging in landscape mode with magnets to snap it in place and it looked solid I decided to buy 2.
    On unpacking they look solid and well made, the base is super grippy and will not slip on almost any surface and holds the iPad securely and safely.
    The magnets snap the iPad into place and starts to charge.
    However, the standard 12w charger for the 12.9 iPad Pro is just not man enough for the job. It takes over 5 hours to charge from flat.
    Apple do, at some cost provide an alternative 29w usb-c charger that will do that in 2-3 hours, you also need to fork out for the usb-c to lightning cable too.
    Having purchased one of these I was extremely disappointed to discover that while using this stand the 29w charger was no faster than the 12w that was charging my wife's at the same time. both iPads were on a LOGI BASE stand and both at 50% charge
    After an hour I pulled the plug on the stand and plugged the 29w directly into the iPad and bingo, fast charging.
    So, for me it's 2 stars. Great build and stability but no support for fast charging!

    41 of 49 people found this useful

  • 2.0 out of 5 stars

    Stopped working within first 90 days

    • Written by David M from Southlake

    Purchased for use with iPad Pro 12.9". Stand looks great, but stopped working (i.e., still functions as dumb stand, but no longer charges iPad) within first 90 days following purchase.

    25 of 28 people found this useful

  • 2.0 out of 5 stars

    Stopped working after 6 months

    • Written by Heeten D from Randolph

    The base no longer charges consistently. I have to unplug the cable and then it will work sometimes. Poor quality.

    10 of 12 people found this useful

  • 2.0 out of 5 stars

    Great idea but don’t expect it to charge your iPad

    • Written by William S from north hollywood

    I can leave my iPad on this thing for two days and it will be at the same battery level I left it. More of a sustainance dock than a charging dock.

    8 of 12 people found this useful

  • 2.0 out of 5 stars

    Don't understand the good reviews

    • Written by Richard K from Green Lake

    I bought this when I bought my iPad Pro. It is the worst charger I have ever used. I've now had it for about a month. I plug it in next to my bed. The pro can be at say %25 when I plug it in. When I get up it MAY be at %32 percent. I've changed cords. I've tried all the alternatives I can think of. Nothing has helped. In its favor it is a very nice design. It got two stars because of the design.

    19 of 34 people found this useful

  • 2.0 out of 5 stars

    Great Product but with Poor Finish, back to the factory please

    • Written by Anonymous

    The first thing I've noticed when I've opened the box is how poor is the packaging.
    The item is left like a returned or cheap product with no unwrapping effort to preserve it and the user manual is glued to the box!

    Using the base is great, makes total sense and it's fairly simple, the design looks something like what Apple make but then you notice how harsh is the aluminum as it left unbrushed and it doesn't feel right! it's like it skipped a process in the factory!

    I'm picky, 100$ for a piece of aluminum, it better be very well done or Logi better sell it half the price, ether way I'm returning it.

    Ben

    7 of 11 people found this useful