• 1.0 out of 5 stars

    Garbage - DO NOT BUY

    • Written by Bobby B from BRONX

    while they are more secure than the airpods - that's where the advantages end. the case? MASSIVE, you'll need a backpack just to carry your earbuds... granted, i do - but on days I don't want to, i'm kind of forced to so I don't have a huge case in my pocket. sound? good, not great - connectivity, easy, but my pair always drops off for an unknown reason, awaiting my mail in repair now.. which is another gripe... so you're telling me I can't walk into a store and get them replaced? I've had to reset my pair every other day for the past 2 weeks... not ideal for on the go needs - and while watching/listening - just goes silent, doesn't disconnect, just loses sound... so odd... i kind of hate them - and i think you will too.

  • 1.0 out of 5 stars

    Awful connection issues. Huge unpractical case

    • Written by Pawel J from Surrey

    These intermittently drop out, extremely frustrating product. You take them out of the box, one headphone doesn't work (no sound) but they show connected. This has happened over and over. I've sent them in to Apple twice for repair and both times issues return within a day. I'm now sending them in for a 3rd time, Apple refuses to replace them even though I have videos of the issue and even though I'm sending them back for a 3rd time. They're good when they work but they are very unreliable, and the customer service from Apple has been beyond terrible.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    READ BEFORE YOU BUY

    • Written by Paul K from Henderson

    These earphones are great once you buy them. However, if you got a pair like I did, you'll start to experience problems within a month and a half. The left is always disconnected and you have to always pair the left when you want to use the earphones or the earphones won't hold the charge. Either way. it is not a reliable product after a short period of time as far as durability goes so please buy with caution. A product at this price point SHOULD NOT be like this but more durable.

  • 1.0 out of 5 stars

    Do Not Purchase this

    • Written by Chris G from Beltsville

    Initially, the Powerbeats Pro was was great when it worked. Sound quality and bass was great. When attached to your ear I never had to worry about the earphones falling off. Great for running/gym.

    Unfortunately, the connectivity and charging issues arose about 3 months of using these. Looked online and apparently this has been a widespread issue with many users. This would've been a great product but unfortunately the charging and connectivity issues severely holds this product back. I suggest waiting for the next gen for these and hopefully they addressed these issues.

    PS. Had to send my powerbeats to the repair center 2 times with no resolution to the problem. I'm in progress to send these back to the repair center a 3rd time. Apple Support has been a headache in finding a resolution to this problem.

  • 1.0 out of 5 stars

    Worst. Product. Ever.

    • Written by Carey R from Sylvania

    I own 22 Apple devices, currently. I am an Apple developer. I can't believe Apple would put their name on such trash. They worked out of the box 3 times. Then only connected the right ear and played choppy. I had them serviced and after the service they don't broadcast a signal to even connect them at all now. JUNK! Now I am stuck with $200 beats that don't work at all. But they look cute on my desk...

    0 of 4 people found this useful

  • 1.0 out of 5 stars

    Can't maintain connectivity. I absolutely hate them.

    • Written by Neil W from Dublin

    While I usually love Apple products, I can't tell you how much I hate these Powerbeats - and by extension, Apple. My third pair in six weeks should be arriving later this week. The first two had major connectivity issues requiring constant re-syncing. I'd tell you that dealing with Apple on replacement is a cinch. It's not. It sucked. Dozens of calls, chats - such a mind-blowingly frustrating process.

    The most recent pair refused to connect to my phone at the gym. I actually got on a chat with Apple while on an elliptical to try and figure out what to do and the tech seemed genuinely shocked that I wasn't carrying the bulbous case around everywhere I go, including on long runs. Yes, we that's why we buy expensive Apple products. Because we know we can't trust them to perform their most basic intended function so we must carry a backup system at all times.

    I would strongly suggest avoiding these for at least a year 'til Apple/Beats can figure out how to make them. If I could return them I'd do it in a heartbeat.

    0 of 3 people found this useful

  • 1.0 out of 5 stars

    Not worth it

    • Written by Jeff A from Ontario

    After owning these for about a week the left ear has stopped working and barely holds a charge. Definitely not worth the money or all the hassle that comes a long with this product.

    0 of 4 people found this useful

  • 1.0 out of 5 stars

    Very buggy

    • Written by Maxfielfd B from San Francisco

    When they work, great, but unfortunately become frequently disconnected and also often not “seen” by the phone, even though they are fully charged. Other times, the phone only sees one (for example “right”) even though they are equally charged. Additionally, I’ve received a lot of complaints from friends that when I talk on these during a phone call, the background noise is overwhelming to the point of being unusable. Expected a more solid product for the price point.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    They work, sometimes. Apple Support useless

    • Written by Fred F from Andover

    They work, sometimes. Most of the time they don't. They cannot maintain a reliable connection for phone calls. They only sometimes are able to be reliable for listening to music. Do I have a lemon or is the entire line bad? I can't tell you because Apple support has been giving me a run around for weeks about this. They can't fix them in tech support and won't replace them. So very disapointed.

    3 of 5 people found this useful

  • 1.0 out of 5 stars

    Most frustrating headphones I have ever owned.

    • Written by Dare R from Brooklyn

    You're lucky if you manage to get both buds to charge when you put them in the case.
    You're even luckier if both decide to pair with your phone when you remove them from the case.

    These have totally wrecked my commute on more than one occasion. I miss the AirPods I replaced with these.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Music cuts in and out

    • Written by Bill P from Clinton

    These headphones are great when using them in your house or when no one else is around you. However, when I use them in the gym where there are other people who use bluetooth headphones, the music keeps cutting in and out. The more people there are, the worse they cut out. My PowerBeats 2 had the same problem, but were much better for not cutting out. The powerbeats pro cut out much more frequently, usually at least once per song. This problem is very annoying when using them. I mainly purchased them to use in the gym. So since they cut out every song while in the gym, they are practically useless for me.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Very Disappointed!!!

    • Written by Chip H from Hazard

    I was excited for the release of the powerboat pro until I purchased them after they first came out, the problem is the telephone conversation is to low for me to hear, yes I have tried everything to turn up the volume me and Apple techs as well I have returned them once to No avail no change at all, this past weekend my last shot at hoping for a fix I went to the Apple store that's 120 miles from me to let a store tech try to help well that didn't work either the tech also got another pair of pros and tried them with the same result...The problem is the music is load and I can hear it fine it's just phone calls I know that telephone calls are from cell towers and the quality want be as good as bluetooth, but I had the AirPods before and they worked just fine for telephone calls, I was looking forward to the PB Pros because of the way they wrap around your ears I lost one of my AirPods before and the battery life is awesome ..Hear's the Scoop if you want to listen to better quality music go with the Pro's if your like me the quality and loudness of a phone call is more important go with the AirPods..Hopefully this may save someone $250 bucks!!

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Buyer Beware

    • Written by Michael S from Owenton

    I received what I have to believe is a lemon pair. I read reviews saying that the connection issues with these earphones and the iPhone were "disappointing". I bought a pair anyway. First day, they were great. The earpiece over the ear is very helpful. Day two. . . Would not connect. . . .put earphones back in case and took out several times to get them to connect. . . .Got worse over next couple of weeks. Followed all instructions on beatsbydre.com. Nothing helped. It got to the point that I had to have my phone forget the earphones daily to get them to work, and then normally only one piece would work. They would regularly go out while using. (I use the earphones at the gym at 5am when the gym is not crowded, so there is not a lot of competition for Bluetooth that should be creating issues.) I took the earphones to the Apple Store today, about 1.5 hours away from me. I had to wait for an appointment for another two hours. There was some corrosion on one of the earpieces. This would only come from regular use (sweat), as they have never been used outside in the rain or dropped in a toilet or anything of that nature. I was told that they could not help me, but that I should reach out to the online support. I did. I was told that I could buy a new pair. Never again will I buy any Apple "supported" earphones. Their "support" of the product they sell is non-existent. This was a clear case of a bad set and they would rather lose a faithful customer than replace the defective set. Shame on you, Apple.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Charging issues & Connectivity - Powerbeats Pro - Totally Wireless

    • Written by THONG N from Spring

    Initially this product was awesome for a month or so, but then constantly having issues with either the left or right ear bud getting charged. You will find yourself constantly adjusting the headset in the charging case until you see the charging icon for the headset on your phone. Sometimes you will spend 5-10 minutes to make sure the headset is being charged and then find out it only charged one of the headset. I brought it into Apple and it was passed the refund period, and so had it sent in to get it fixed. Still to this day having issues charging the headset, constantly adjusting it that I just gave up and going back to the Airpods. This is definitely not worth paying that much for a headset with this much issue.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Not a good product - read below and thank me later

    • Written by Thomas H from Duxbury

    I am on my second pair. first pair stopped pairing with my iPhone. Guy in Apple Store finally agreed they were defective. Gave me a new set, worked for 2 weeks (warrantee period of course) not i have to repair them every few days. Hate having to drag around that huge case as if they become unpaired, its nearly impossible to get them paired again without that case. The opening of the case to pair is not a feature, but a major inconvenience. works inconsistently and requires you to have that massive case with you. Sound is just ok, not great. Pass on these - I am stuck with them now and don't use them. Back to my Senn MTW's (which are amazing)

    9 of 13 people found this useful

  • 1.0 out of 5 stars

    Terrible Quality

    • Written by Paul K from Madison

    I bought this because of all the hypes. However, after trying them out, was very disappointed. Sound Quality isn't that great, i've tried all the ear tips and and still nowhere near as good as the airpods (IMO), maybe the in-ear types aren't for me. But there's no great bass level and it's really uncomfortable having this in my ear. I guess it's not for everyone. Luckily, I'm in the return window so I'll be definitely returning these.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Connected but no sound - 2nd pair in a row.

    • Written by Johnny V from Mina

    Imagine going to the gym with your Powerbeats Pro thinking you're going to have a great workout. You take the Powerbeats out of its case and insert it into your ears. You don't hear the usual wake up sound. Your phone acknowledges there's a connection, though, so you play some music. Nothing. Not a peep coming out of your $249 fancy headphones. You spend the next 30 minutes that you budgeted for your workout fidgeting with your headphones. Putting it in back in the case, doing multiple resets, forgetting from the phone and reconnecting - nothing works.

    You get to workout with no music today.

    Now imagine getting it exchanged and the exact same thing happens to the 2nd pair, within the first week!

    Apple, what happened to your commitment to putting out quality products? Everything you've put out lately has has subpar quality and usability issues. IOS 13 is a mess. IOS 13.1, which is supposed to fix things, still seems like a beta software on my iPad Pro.

    Try harder Apple.

    Device Info: iPhone 12.4.1, iPad Pro 11" on iOS 13.1, PB Pro running latest firmware.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Paid way too much for this many problems

    • Written by Paul P from Atlanta

    The good: they don’t fall out as easily as AirPods

    The bad: connection problems. Only one works while the other doesn’t more often than not. Asymmetrical battery drain. Doesn’t always charge in case. Sound quality overhyped. Case is gigantic and inconvenient.

    I regret buying them. Stick with AirPods. Far less fuss, more reliable, and cheaper.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    DO NOT DO THIS TO YOURSELF

    • Written by Nolan M from Saskatoon

    Bought into the hype for once and very unhappy with myself. These "headphones" have ok sound quailty but that's the only ok thing about these. They have poor connectivity if your phone is in your pocket and not held in hand, 2 weeks later they wont connect to my phone anymore(or only 1 will connect at a time), the case is really flimsy..i think the lid is almost coming off. they are incredibly uncomfortable if you wear glasses or hats, my ears have dents and blisters where the headphones sit(not joking)..it hurts. If you want bluetooth go with the airpods or another brand, don;t waste your money. Apple should allow refunds for bad products.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Broke in under 2 weeks

    • Written by Chris F from Troy

    First only the left would work, followed the forget, reset, re-pair process and now they won't pair at all. Have to send them away for a 3-10 business day turn around and literally used them less than 4 hours. I had hoped these would be a reliable workout companion but clearly I need to keep looking.

    2 of 4 people found this useful