Service and support from the people who know your Apple TV best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to two years of peace of mind when you buy the AppleCare Protection Plan for Apple TV.

The AppleCare Protection Plan for Apple TV provides up to two years of expert technical support and additional hardware service options from Apple.1 When you purchase the AppleCare Protection Plan, you get direct access to Apple expert technical support for questions on a wide range of topics, including tvOS, iCloud, AirPlay and more.2 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through And you can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by New Zealand consumer law. For details, click here.

Up to two years of Apple‑certified service and support coverage
24/7 priority access to technical support through

One stop for support

Minimise the amount of time you’re without your Apple TV with Express Replacement Service

Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through
  • Express Replacement Service
  • Local Apple hardware service when travelling around the world2
  • Use with a Mac or PC

Additional hardware service

Get local Apple hardware service when travelling around the world2

The AppleCare Protection Plan provides local Apple hardware service options around the world, both parts and labour, from Apple‑authorised technicians. Service coverage includes:

  • Your Apple TV
  • Included Apple TV Remote and power cord

Software support

Get direct access to Apple experts, for connection support and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Streaming original shows and movies from Apple TV+
  • Using AirPlay to play content from iPhone, iPad, iPod touch or Mac on your HDTV
  • Connecting to additional services such as Netflix and more

How to buy

Purchase the AppleCare Protection Plan with your new Apple TV. Or buy it within 12 months of your Apple TV purchase:

  • Online (requires you to verify your serial number)
  • By calling 0800-127-753 (requires you to verify your serial number)

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app