Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to two years of
peace of mind when you buy AppleCare+ for iPod touch.

AppleCare+ for iPod touch provides up to two years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a NZ$49 service fee.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are in addition to any legal rights provided by New Zealand consumer law. For details, click here.

Up to two years of Apple‑certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Coverage for up to two incidents of accidental damage1
Battery service coverage1

One stop for support

Get local Apple hardware service when travelling around the world3

Because Apple designs iPod touch and iOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Local Apple hardware service when travelling around the world3

Additional hardware service
options

Get coverage for up to two incidents of accidental damage1
Get battery service if your battery retains less than 80 per cent of its original capacity1

AppleCare+ provides local Apple hardware service options around the world, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPod touch
  • The battery1
  • Included earphones and USB cable
  • Up to two incidents of accidental damage from handling your iPod, each subject to a NZ$49 service fee1

Software support

Get direct access to Apple experts, for support using iOS and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using iOS and iCloud
  • Connecting iPod touch to Wi-Fi networks
  • Using Apple-branded iPod touch apps

How to buy

Purchase AppleCare+ with your new iPod touch. Or buy it within 60 days of your iPod touch purchase:

  • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
  • Online (requires you to verify your serial number and run a remote diagnostic)
  • By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app