Service and support from the people who know your Apple Watch best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Cover more than your wrist when you buy AppleCare+ for Apple Watch.

Apple‑certified service and support coverage
24/7 priority access to technical support through
Coverage for up to two incidents of accidental damage protection every 12 months2
Battery service coverage2

Apple Watch and Apple Watch Nike

AppleCare+ for Apple Watch and Apple Watch Nike provides up to two years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage protection every 12 months, each subject to a NZ$119 service fee.2 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

One stop for support

Minimise the amount of time you’re without your Apple Watch with Express Replacement Service

Because Apple designs Apple Watch, watchOS and many applications, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.1

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access to Apple experts via chat or phone
  • Global repair coverage: Get local Apple hardware service when travelling around the world
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for repairs

Additional hardware coverage

Coverage for up to two incidents of accidental damage protection every 12 months2
Get battery service if your battery retains less than 80 per cent of its original capacity2

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your Apple Watch
  • The battery2
  • Up to two incidents of accidental damage protection every 12 months, each subject to a NZ$119 service fee2

Software support

Get direct access to Apple experts, for support using watchOS and more

With AppleCare+ for Apple Watch, Apple experts can help troubleshoot:

  • Using watchOS
  • Connecting to iPhone, including iOS and the Apple Watch app
  • Questions about Apple-branded watch apps

How to buy

  1. Purchase AppleCare+ with your new Apple Watch.
  2. Or buy it within 60 days of your Apple Watch purchase:
    • On your paired iPhone (go to the Watch app > General > About and choose AppleCare+ Coverage Available)
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ is available for:

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app