• What’s in the Box

  • 

    EarPods with Lightning Connector

  • 

    iPhone

  • 

    Lightning to USB Cable

  • 

    5W USB Power Adapter

• Frequently Asked Questions

  • Does iPhone work with any SIM card or carrier worldwide?

    The iPhone models currently sold on apple.com work with nano-SIM cards and eSIM voice and data plans from compatible carriers or providers.^* And they work on many 4G LTE networks around the world. Contact service providers for details.

    Information on iPhone XS and iPhone XS Max support for 4G LTE networks by carrier and country

    
    
    ^* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT209044.

  • Do I need an iPhone-specific service plan?

    Yes, you do. When you buy the iPhone from apple.com, it is sold unlocked. You can contact a carrier directly to learn about the service plans available for the iPhone.

    View a list of networks

  • Do I need to commit to a long-term contract for my iPhone?

    Buying a SIM-free iPhone from apple.com allows you to choose your own carrier and change carriers at any time. iPhone may also be available at a lower price with a contract directly from your wireless carrier.

  • Can I use the SIM card in my iPhone with my iPad?

    No. iPhone SIM cards are not interchangeable with the SIM card in iPad.

  • What is eSIM?

    eSIM technology allows you to add a voice and data plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app.<sup>*
    
    *</sup> Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT209044.

  • Will all iPhone features work with my network?

    The majority of features will work with your network. Certain features, such as Visual Voicemail, require carrier support and may not function on your carrier’s network. Contact your carrier for more details or read the wireless carrier support and features article for more information.

  • Why does the price of the iPhone from apple.com differ from its price from a carrier?

    Carriers typically sell the iPhone with a contract that subsidizes the initial purchase price of the phone. By purchasing your iPhone without a contract, you can use any SIM card from a compatible carrier, including your current one.

  • Can I use my iPhone outside my home country?

    Yes. iPhone is enabled to work on networks using GSM around the world. Because the iPhone sold by the apple.com is unlocked, you can purchase a SIM card and service from a local carrier at your destination. Or check with your home carrier regarding international roaming charges.

  • If I buy an iPhone from apple.com, can I ship it to another country?

    No. Orders placed through apple.com can be shipped only within the country or region of purchase. You can also shop for friends and family in countries where iPhone is sold. Just visit the local store of the country or region where you want your products delivered. Or for fast, easy ordering and expert advice, call an Apple Store Specialist on 1800-1651-0525.

• Answers from the Community

  • Most Interesting
  • Recently Answered

  • Does the iPhone 8 Plus have Animoji?

    • Asked by Laterica B from Memphis
    • on 18 Sep 2018

    Best Answer:

    No, the 8 plus does not have the true depth camera on the front so it is not possible for it to use No, the 8 plus does not have the true depth camera on the front so it is not possible for it to use animoji. More(Read full answer)

    • Answered by Lukey H from Auburn
    • on 19 Sep 2018

    Answer now(Does the iPhone 8 Plus have Animoji?)

    11 Answers(Does the iPhone 8 Plus have Animoji?)
  • Is the iPhone X s max waterproof?

    • Asked by Rafael S from Vila Velha
    • on 4 Nov 2018

    Best Answer:

    Recently dropped my Iphone XS MAX in water while in the pool (under 2 feet of water), dried the de Recently dropped my Iphone XS MAX in water while in the pool (under 2 feet of water), dried the device immediately and it still died. Placed it in rice for 2 days and had no luck. This happened Saturday 5/11 too the phone to the apple store in international plaza Tampa, FL for replacement. Thanks apple :) More(Read full answer)

    • Answered by Carlos A from Largo
    • on 17 May 2019

    Answer now(Is the iPhone X s max waterproof?)

    4 Answers(Is the iPhone X s max waterproof?)
  • Is the iPhone 7 waterproof??

    • Asked by Tyler C from Edgewood
    • on 3 Mar 2019

    Best Answer:

    iPhone 7 is water-resistant with an IP67 rating. It can sustain a splash or quick dip in water, but iPhone 7 is water-resistant with an IP67 rating. It can sustain a splash or quick dip in water, but long submersion periods may cause damage to the device. Try to avoid exposure to liquids, though. More(Read full answer)

    • Answered by Nicholas M
    • on 30 Mar 2019

    Answer now(Is the iPhone 7 waterproof??)

    2 Answers(Is the iPhone 7 waterproof??)

  • Does iPhone have its own browser

    • Asked by Sharon A from Cleveland
    • on 27 Jan 2019

    Best Answer:

    Yes

    • Answered by manita Ö
    • on 9 Jun 2019

    Answer now(Does iPhone have its own browser)

    6 Answers(Does iPhone have its own browser)
  • Does the IPhone 7 Screen chromcast to your smart TV?

    • Asked by Chantinail B from Detroit
    • on 21 Jul 2019

    Answer now(Does the IPhone 7 Screen chromcast to your smart TV?)

    1 Answer(Does the IPhone 7 Screen chromcast to your smart TV?)
  • On the picture of the new Xs Max, the "Gold" looks more pink. Is it a true "Gold" or is it a "Rose Gold" like the 6s Plus?

    • Asked by Jolinda G from Sherwood
    • on 14 Sep 2018

    Best Answer:

    I received mine XS MAX and disappointed to see that it is not really gold.......infact it is rose/pi I received mine XS MAX and disappointed to see that it is not really gold.......infact it is rose/pink gold.
    Very Disappointed!!! More(Read full answer)

    • Answered by Omprakash S from London
    • on 25 Sep 2018

    Answer now(On the picture of the new Xs Max, the "Gold" looks more pink. Is it a true "Gold" or is it a "Rose Gold" like the 6s Plus?)

    3 Answers(On the picture of the new Xs Max, the "Gold" looks more pink. Is it a true "Gold" or is it a "Rose Gold" like the 6s Plus?)

  See all 178 Questions