How can I remove my iPhone 7 plus from this case without damaging my iPhone?
I am unable to remove my new iPhone 7 plus from this case. No instructions came with this case and the manufacturer does not list a phone number on their website for support. When I called Apple they advised that I go to the Apple Store to have it removed. Any other advice is appreciated. I bought this at the Apple Store and the salesman at the store installed my new phone in this case. I feel that this case does not provide adequate protection for my phone but wonder if I am stuck with this case since I can't remove it.
- Asked by Suzanne V from Burbank
Decoded Leather Wallet Case for iPhone 7/Plus
Product No Longer Available
1 Answer from the Community
I had the same issue there version of the Otterbox and wanted to replace it with the Otterbox defender. I just started from the bottom right corner and got it loose and worked my way across to the left bottom corner. Once I had it removed at the bottom, it was very easy to remove it from the case.
- Answered by Emily H from Richardson