• 1.0 out of 5 stars

    poor quality product, and nobody willing to admit it!

    After noticing that my macbook was charging erratically, or sometimes not at all, i checked the cable of the magsafe adaptor, and it turns out the cable was showing bare wires at the adaptor block end...
    Now this is not stress or fraying (which Apple sometimes admit to and replace), but the cables had shorted and actually melted through the wire casing! the rubber is charred and twisted around the bare area!

    I took it into my nearest Apple store to see about getting a replacement, and the first 'genius' there told me that he'd seen this kind of thing before but had to check with someone else; the second 'genius' tried to blame the shorting on user error and told me that i would need to lay down 90 bucks for a replacement.
    Now i am VERY careful with both my macbook and my charger, and do not submit either to the kind of punishment necessary to cause the wires to MELT their way through the casing.

    Am VERY disappointed, not just with the product but with Apple's policy on the whole matter. At time of writing, this product has over 17,000 reviews giving an average of 1.5 stars out of 5, so i clearly not the only one.

    (note: mine was actually the older version of this adaptor, with the T-style connector)

  • 1.0 out of 5 stars

    Can't believe APPLE sells this poor of a product

    This is the 4th power cable that I have had to purchase since January 2010. That's 4 cables in 3 years. This means it cost me $79x4=$316 more for my Mac Pro. I am VERY disappointed in APPLE. They should be embarrassed by this product. It's these little things that can turn a generation of people off from a company. Maybe that is why AAPL stock has been tanking. The cables break, stop charging, overheat, and fall apart. The funny thing is I am extremely careful with the cable. My laptop sits in one place. I connect and charge when low, never moving the charger cable more than 3 feet. Within months of getting a new cable, there start to be issues. first it heats up or the plastic cracks. Next, the cable needs to be bent just a certain way to work. then it just stops. Steve Jobs would have heads rolling and replacements sent free of charge for junk like this. I guess that was the OLD APPLE that actually cared. I am a very sad customer.

    103 of 106 people found this useful

  • 1.0 out of 5 stars

    Seems like they will not correct a problem ...

    ... Because it makes them a lot of money. It's funny reading/seeing all these 1 star reviews! lol. I've had 2 faulty chargers, and I learned how to fix them with a soldering iron on YouTube. Then my wife's charger died too. Anyway, I'm ACTUALLY now considering switching to toshiba or something just because of this power issue. I love th Apple UI.software, but I feel taken advantage of. I will switch knowing that I'll miss the apple experience, but I'd rather have a better built product, especially if it's cheaper too.

    41 of 43 people found this useful

  • 1.0 out of 5 stars

    3 years = 4 chargers

    I love my MacBook Pro, but its MagSafe Power Adaptor falls inexplicably short of Apple's usually high standard. I am now purchasing my 4th charger before my computer's 4th birthday. I bought an Apple for its dependability, but I have been plagued by power issues.

    38 of 40 people found this useful

  • 1.0 out of 5 stars

    NOT GOOD AT ALL !

    I have a late 2011 macbook pro 13 inch . So far i went thew 4 magsafe adopters .
    And the thing keeps braking off .

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Frustrating

    So frustrated with these power chords. Don't know how many people I know and have seen with over-heating power chords or fraying power chords.

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Awful

    This product is poor. It breaks really easily, the wires become exposed, it fuses itself. I have now had to buy my 4th adapter now. I don't understand why this product is STILL being sold when the quality of it is so weak. For £65 a piece I don't expect it to break so frequently - seriously, sort it out. It's embarrassing and rogue.

    87 of 88 people found this useful

  • 1.0 out of 5 stars

    Terrible Quality

    Apple needs to improve the quality of its product. I barely had my MacBook Pro for 9 months and this thing just dies. Never really travel with this laptop because it's personal and yet I am forking over $80 for a new one. Travel and beat up my HP work laptop outlet for years without replacing it.

    Nice design and intuitive system but the quality is lacking in a major way for these apple accessories. I feel robbed.

    50 of 55 people found this useful

  • 1.0 out of 5 stars

    Bad cord, too expensive

    The cord is weak and due to bad contact the charge is intermitent. Care should be taken.
    For replacement is too expensive.

    53 of 55 people found this useful

  • 1.0 out of 5 stars

    Frayed Power Adapter Cable

    My macbook air's power adapter cable is cracking up and peeling off like an old toast bread. I've only used it from March 2012 till present after I bought it in December 2012. It a shame I'll have to buy another one for $80, which will give way in no time. APPLE PLEASE FIX THIS PROBLEM. The rubber material is substandard.

    30 of 30 people found this useful

  • 2.0 out of 5 stars

    MacBook Pro Power Adaptor, weak cable, random power outs

    I think there are 2 main problems that I've experienced with the macbook and macbook pro power adaptors.
    1) I've had three macbooks and all have the same stress fatigue occurring on the cable within about 1 inch of the magnetic socket. The cable housing first begins to crack within the first few months of purchase, within 12 months the housing is completely open and crumbling; it appears to be some kind of chemical breakdown of the rubber casing, occurring at the spot of most fatigue.
    2) The second problem I've noticed, is the same as others on the forum, that the power adapter will stop working for 30 mins or so and will need to be left alone unplugged. This problem first appears within a few months of purchase and progressively gets worse. The fault occurs fairly randomly, It can be left unplugged for days and develop the problem within a few minutes of use.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Mac Charger

    Design of charger is not suitable for direct plug into wall socket, it fall down from 90% socket. I think apple engineer forget to figure out balance adjustment, and its big mistake as to me, I need to cary extra extension with my 17" mac while travel. Re Think Please.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    Oh dear...

    I bought another one of these in store 5 weeks ago, to replace my 18 month old charger, after a service on my laptop confirmed that the charger port wasn't at fault.

    So a brand new charger that gives the same failing symptoms of the 18 month old one: Hotter than the sun to touch after charging for 5 minutes and constant readjusting to try and keep the thing connected.

    High end pricing for low end, mass produced disappointment.

    31 of 31 people found this useful

  • 1.0 out of 5 stars

    Poor design, expensive replacement

    I had one of the original T-shaped chargers that of course had problems. I was pleasantly surprised that they replaced it for free (as they should since it was a design flaw). But now the new one got a tear in the plastic wrapping and the inside started to fray. For the most part it is still intact but it no longer works. I would be more understanding except for the fact that a replacement is so ridiculously overpriced and will be the same poor quality as the one that I have that should still work but does not.

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    the cord is frayed after less than 1.5 years

    the problem is the same as mentioned by others

    36 of 36 people found this useful

  • 1.0 out of 5 stars

    Horribly constructed.

    I've had my macbook for a while now, but I'm on my third charger already. The connections at either end of the smaller cord do not hold up to normal use. I would rate this product "Zero Stars", but it looks like apple is going to force me give it at least one.

    19 of 20 people found this useful

  • 1.0 out of 5 stars

    Cord is ripping

    I haven't even had my MacBook Pro for one year (just 7 months), and the cord on the charger is already ripping down the middle. I don't take my charger out with me - it stays home, plugged in, beside my bed. It makes absolutely no sense for the cord to rip this early on without constantly travelling or being rough with it. Very disappointed.

    24 of 24 people found this useful

  • 5.0 out of 5 stars

    Apple will REPLACE that!

    I was going to purchase a replacement for my frayed power cord, but the Apple Store sales person said that it was a covered item, and they replaced it for me for free. While I'm not happy that it frayed, the service is unparalleled! LOVE THEM!

    36 of 56 people found this useful

  • 1.0 out of 5 stars

    Dead

    I bought my Macbook Pro 1 year & 3 months ago. The charger that came with it has frayed and melted close to the power adapter. I was able to position it in a certain way to charge, but it would cause my laptop to overheat and shocked me. I have also gone through 4 iphone chargers in the past 2 years. This has never happened to my old non-apple electronics; my previous Sony lasted 6 years without needed to replace the charger. This is ridiculous; Apple chargers an arm and a leg for their products, yet the materials they use are cheap and do not last... geez I wonder why. I am so turned off. I was the biggest Apple fan and have converted so many people. Good riddance.

    32 of 33 people found this useful

  • 1.0 out of 5 stars

    I'm just about to order another one...

    Because my charger broke YET AGAIN. I seem to have to replace about once a year. This last one lasted a whopping 1.5 years because I treated it like a newborn baby made of glass. Seriously, Apple? This is totally unacceptable. I will not be buying a Macbook ever again unless the power cord situation is remedied.

    I am extremely nice to my chargers, and now that I am no longer a student on the go, my cord usually gets moved from my bedroom to living room and on the occasional out of town trip. It's a pretty light level of use, and yet I had fraying at the plug-in site until it eventually just died. I tried to fix with a bit of a electrical tape but obviously that was a temporary fix. Sigh.

    28 of 30 people found this useful