• 1.0 out of 5 stars

    Dangerous product! Apple burying its head in the sand!!!!

    I've always been a big fan of Apple products but this power supply definitely isn't up to their usual standards. Despite clearly having a design fault that causes the cable to short out, split and blacken near the transformer, Apple refuse to take any responsibility for its failure. "You've bent the cable" they tell me - err, yes, at the point where you're supposed to wrap the cable around the little pop out 'hooks' on either side of the PSU as per the manual supplied with the MacBook Pro Retina. Does Apple take responsibility for this? Nope - they fobbed us off and refused to replace the power supply. I guess we should just be thankful that it didn't cause a fire! But then Apple wouldn't have cared about that either, I suspect...

    Very, VERY poor show, Apple. Today my love affair with Apple came to a very abrupt end. Your products may look lovely and shiny but it would seem that you don't stand by them once they're outside the warranty period even when it's clear that the design of the product is faulty.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Same issue

    Exactly the same issue as every other user on here. Dreadful quality, overheated and failed adapter. I have no problems with the magnet connection, just the dangerous overheating. I wonder if Apple have had to compensate anybody for a fire damaged home or dead relatives!! Maybe they might give a free adapter!!! Also, very arrogant of a company to only allow you to leave a review if you rate their product with at least 1 star. Shame on you, but of course, you don't care.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    JUST HAD TO BUY MY 3RD ONE

    I love my Mac but the quality of the charger is not acceptable i have just had to purchase my second one in 3 years. I hope the 3rd one I have last a lot longer.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Very poor quality product

    I am not very happy with the quality of this product. The charger continually falls out when using computer on lap. I have had to replace it after only 12 months of use as the cable broke away exposing the wiring. The adapter also gets really hot. Not happy with having to spend $100 on a new adapter after only one year, I expect that I will have to do this again unless the design has been improved. Great way to boost Apples profits at our expense!

  • 1.0 out of 5 stars

    Have gone through 4 in the last year

    These keep dying on me - the 4th one that I've owned has just died and now I need to buy another one. At $99 a pop this is ridiculous.

  • 1.0 out of 5 stars

    Faulty or Weak Design

    VERY unhappy Apple with the early 2013 Magsafe 2 Macbook Pro charging adapter.

    I had an original magsafe charger from a 17" EARLY 2009 MACBOOK PRO.

    That charger is now OVER 6 years old and receives the same sort of treatment as the rest of my gear. That one has never missed a beat, even though it's 6 + years old.

    My new Magsafe 2 charger just had to be replaced in little under 2 YEARS worth of use. The cable completely frayed and broke. VERY unsafe and weak design. VERY UNHAPPY TO BE FORKING OVER ANOTHER 99$ TO APPLE FOR A NEW ONE.. considering the weakness in the design.

    VERY VERY VERY VERY UPSET AND ANGRY APPLE.

  • 1.0 out of 5 stars

    ABOUT TO BUY CHARGER NUMBER 3

    Number 3 for this model Mac, my 5th additional apple charger to date. Shoddy piece of equipment. It literally explodes. It's like it has a timer built in set to go exactly every 16 months. You have no choice but to replace it with the same again. If someone else makes a charger for them I'm interested.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    horrible

    too big. keeps falling off.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Overheats

    Even in a reasonably well ventilated room, these chargers begin to have overheating problems after about the ~18mo. mark (if not before)

    They become *incredibly* hot - as in, you can't even hold the thing. Mine actually continued to work while in this state, until it suddenly shut off and stopped charging my macbook. I was confused, went over to it, and as soon as I touched it... yeah. I realised why it had stopped working. Hot enough you could probably boil an egg on it (and considering its entirely plastic, the fact the exterior can get so incredibly hot says something about how hot the 'core' must be)

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Multiple failures

    I've had my MBP for about 2 years and I am onto my third MagSafe 2 power adapter. At almost $100 each, this is very poor for such an expensive laptop. The first supply just failed after six months. The second supply lasted about 18 months and has failed due to the very thin low voltage side of the cable not liking being carefully coiled on a daily basis and put back into the laptop bag after use. I have been very aware of how thin this cable is and so have been ultra careful about how the cable is coiled, even using a velcro cable tie to hold the coil loosely in place for storage.

    The reality is, after daily use, very ordinary movement of this side of the cable leads to the outside insulation and internal wiring failing within 12-18 months. The problem could have been easily averted by using more robust cable insulation for this part of the supply along with a little bit of reinforcement where it meets the power supply box, to protect the cable/conductors from movement. Laptops are designed to be mobile, right? Sometimes I wish Apple designers would pay more attention to function and less attention to visual aesthetics. I don't care if thicker cables don't look as good. They will at least last as long as the laptop itself!!

  • 1.0 out of 5 stars

    Why reinvent something that was nearly perfect already (design wise)

    I honestly prefer the MagSafe "L" than the 2. I can't have my laptop plugged while using it on my lap with my legs crossed (indian sit), the plug just comes off! I don't know about you but I sometimes work in this position and now I can't unless I unplug my MacBook or put some type of a pillow on my lap so the laptop can rest on it... I guess Apple forgot this test case... To make matters worse, I can't even use the MagSafe 1 with the new retina versions. I now have to always bring the plug with me when I could've easily leave one at work and at home. Instead, they reap us off by making us buy another adapter.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    A Bad Joke

    Considering the cost of Apple products, you would expect the cable not to be shredded within 9 months of purchase. A huge disappointment to an otherwise good product.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    3rd One Of These Now.... What A Load of Rubbish

    As the title states, this is the third one of these I have had to buy in 2 years. The cable gets disconnected at the end of each day and plugged back in at the start. It does not get unplugged from the mains, and yet still, the plastic covering has deteriorated and is dangerously exposing bare wire at both the magsafe end and the adapter itself. Had exactly the same problem with the original magsafe power adapter on a previous Mac Book Pro I had. Considering this a £3000 bit of kit I use, I expect the power cable to be of a much better design. Personally I will now consider buying in a purpose built linux laptop instead of a Macbook, mainly because Apple refuse to replace this faulty/poorly designed piece of equipment. Got them to replace one about 5 years ago but spent the entire day on the phone before Apple agreed to replace it. It's cheaper for me to buy a new one then waste my time trying to draw blood from a stone. I can see another class settlement being issued on this and so it should. Only rated 1 star as this was the minimum it would allow, more like -5 stars.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    RUBBISH

    Like everyone else says, this power supply is dreadful. Overheats and has stopped working after 16 months. Time for a redesign, methinks... oh, and yeah, a refund would be handy. £65?!?!?!?

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Poor Quality

    I think Apple needs to talk with Dell on how to build a Power Supply that last. These things were not built to last if you are a business travel and pack it away a lot.

    The sad part is Apple won't replace them.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Not good...

    After spending a little over 2500£ I would have expected the charger to hold longer than 14 months... I hope Apple refunds it...

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Why, Apple? Why?

    This charger frays so easily, and you expect me to pay $79 for another one? Why don't you just make your products so that they last?

    23 of 23 people found this useful

  • 1.0 out of 5 stars

    Very Bad

    It is so easy for the charger to fall out. The MagSafe charger is so much better than the MagSafe 2. It also overheats. This is in no way an upgrade. This one sticks out and is so weak.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Think twice before buying

    Got one of these with a £2K macbook pro, laptop is brilliant charger is fragile at best. Charger never had any abuse only wall charging generally when not in use and only used around the home i.e. not ravelled up into a bag/case and unravelled where you could expect some stress to the cable and connection point. Had the product around a year and the outer jacket split and the inner cable started to fray, strands break to a point where it started to short circuit and failed. Took it back to the store who were not interested at best claiming it had been pulled. I bought another new one at the extortionate price charged so not a satisfied customer. Bought lots of apple product over the years because it is generally good quality ahead of the game reliable technology but this charger is terrible. If you are unfortunate enough to own one of these, protect the cable entry to the plug socket because if you touch it you will be disappointed.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Magsafe 2 not working

    i charged my macbook pro retina but it suddenly stop at 52%, i did all the troubleshooting but it didnt work. i hope Apple will have free service on checking whats the matter with our charger and laptop since we bought it in very expensive amount.