• 1.0 out of 5 stars

    Really just an expensive screen cover

    • Written by Bonnie T from Converse

    As often as this thing fails especially after system updates, you’d think all those brilliant designers and engineers would be able to anticipate this and test a little more thoroughly before pushing to market. This is the only keyboard solution for iPadPro 12.9” that doesn’t add so much weight you might as well be carrying a laptop. Important as that is, a keyboard should also allow one to type. Not so much brilliance here, Apple. Keyboard failures start off intermittently after only a couple of months of use and rapidly accelerate toward being a completely unrecognized device. I had exactly the same experience with both the original purchase and the warranty replacement—I just recognized it faster with the replacement. Even now I am typing this review using the virtual keyboard, elevating the Smart keyboard to the status of most over-priced iPad cover I’ve ever bought, since it’s really just a stand that only tilts to one viewing angle.

  • 1.0 out of 5 stars

    Light and convenient. Highly unreliable

    • Written by AMRITA N from Coralville

    I bought this keyboard because it is slim and lightweight. From a functionality perspective, it has been extremely disappointing. It worked fine over the first couple of months. Then I started experiencing occasional connectivity problems. After about a year I had regular connection issues. Its been less than two years now and the keyboard doesn't work at all. Buy something else.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    I’m typing this on the virtual kb

    • Written by David L from ANCHORAGE

    Loved it while it worked. Now it’s just a cover/stand. It started gradually and now almost never works. Used to be when it stopped working I would disconnect and reconnect and it would be fine. Now it rarely connects. Lasted about a year.

    3 of 4 people found this useful

  • 3.0 out of 5 stars

    2 year lifespan

    • Written by Michele R from Mississauga

    I really enjoyed using this keyboard with my IPad Pro 2nd Gen. (I originally purchased it for my 1st Gen) for the past two years. I believe it enhanced my experience with it and is a ‘must have’ accessory. I love that the keyboard is covered and resistant to spills and performs well when it is working.

    Given that I use my iPad everyday as I suspect most owners do it would be nice if it had been built with this usage in mind.
    The contacts are fine but the connectors to the keyboard are probably cracked (internal) from repeated usage and are giving intermittent signals from the device to the keyboard - rendering often unusable :(

    I am not replacing with same and will try the Logitech Keyboard case even though it has low rating, hopefully it will be more rugged. There is not much choice but sometimes change is good.

    I will miss using this keyboard.

  • 1.0 out of 5 stars

    Smart Keyboard

    • Written by keith S from Saginaw

    Just like every other dissatisfied customer my Smart Keyboard stopped working just as the warranty expired. As a long term Apple customer I’m disgusted by the lack of reliability, service and failure of Apple to take care of their customers. I will be hesitant to buy any more Apple products in the future.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Keyboard was a pain from the beginning

    • Written by Stetson F from Bartlett

    Yes when it works it is great. It functions as ANY keyboard should. When it does not, you want to throw it across the room. Unfortunately mine works a fraction of the time and only after physically resetting the connection a dozen times (pulling the ipad off the keyboard and letting it click back on, repeat x12 - minimum). Even after all of that the stars have to be aligned just right.
    Researching a bluetooth kb replacement now. Those that have already been thru this misery i would love any advice on what you have found to replace this ipad stand with.

    5 of 6 people found this useful

  • 1.0 out of 5 stars


    • Written by Kim S from Las Vegas

    I’ve loved the convenience of this keyboard, but it should absolutely have better quality/durability for the price, as this is not consistent with the brand. I’ve had the all of the same problems as everyone else here. I feel like I wasted my money. I had my keyboard for about 14 months before it started short circuiting.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    If you need an expensive but disposable keyboard

    • Written by Margaret C from Chicago

    I wish I would have seen the reviews before I purchased. As you see from others it is a great keyboard for a few months and then stops working.

    7 of 7 people found this useful

  • 1.0 out of 5 stars


    • Written by Paul W from Hickory Corners

    Barely ever connects, then disconnects within a munute or two. Already got a replacement. No use.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Really disappointed!

    • Written by Jean-Marc D from Mont Dore

    Work well... when it wants. That is to say, not often. You'll pass more time to try to connect it than type on it.
    For the price, it's scandalous.
    Juste want to leave Apple and come back to Android!

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    A complete failure

    • Written by Kim On A from Markham

    It only worked for a few of months, then it became a very expensive iPad stand. It kept on saying ‘device is not supported’ even though the software is up to date. I’ve never dropped the keyboard and the iPad was always stored in a protective case. I went to Apple and they refused to fix nor to change it because it was not something they covered (I guess there were too many returns to handle with such poorly design product). I would probably never buy any newly designed product from Apple again.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    One of the worst apple product

    • Written by VIVEK G from Bloomington

    Lot of people use this keyboard with the ipad in our office all of them face this issue. This is the one of the worst apple products. Never connects properly. Looses connection in sometime if by chance it gets connected. Hope apple will post this review!

    16 of 17 people found this useful

  • 2.0 out of 5 stars

    Good while it lasts

    • Written by Martin W from Somerville

    Worked well for about 8 months, then sporadic ‘accessory not supported’ message, now unresponsive

    11 of 11 people found this useful

  • 2.0 out of 5 stars

    Terrible writing experience

    • Written by Xiaoxiao Z from New farm

    I bought this smart keyboard because I do not like typing on virtual keyboard. I liked the convenience of the apple keyboard but after I used it for typing a short article, my fingers feel very tired. I can only type on it for replying emails or social media messages. Otherwise it’s just not worth typing on it for the better iPad Pro screen. I would rather use my MacBook Air for typing articles. I end up returning it a week later. If I ever need to use iPad for creating real content, I will get a Bluetooth magic keyboard for it.

    2 of 2 people found this useful

  • 3.0 out of 5 stars

    Apple I-Pad 12.9 Pro Keybord HELP

    • Written by John O from Yonkers

    love the Apple I-Pad 12.9 Pro Keybord....The Best keyboard I ever used WHILE THEY LAST......The first one I bought from the Apple Store at Ridge Hil Lasted 6 months I returned it and they gave me another. This one lasted about the same time. I felt like a jerk returning it again so I bought a Logi which works but is to heavy for every day use...I hate the Logi and love the Apple but

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Abysmal product support

    • Written by Janis K from Tyngsboro

    Bit the bullet and bought the stupid-expensive 12.9 ipad pro, because I used my old 3rd gen ipad so much, but wanted one I could type on a tactile keyboard with. Bit the bullet while cringing and bought the stupidly-expensive smart-keyboard to go with it. Then comes along iOS11 with all its problems which had me swearing at Apple every day I used one of their products, so I had no idea that the "accessory not supported" messages happening with increasing regularity was something other than just another one of their annoying bugs I had to endure... by the time I had learned about their "free replacement" program for the keyboards, I was one month past 3-years in, so nope, I gotta dish out MORE money to get what I (as a developer/programmer) see as behaviors indicative of a software or firmware issue they don't want to fix/acknowledge, and simply want me to dish out more money for more garbage that is probably going to be junk in another <3 years.

    After gladly drinking the Kool-Aid and dishing out money hand-over-fist for what had always been promises delivered on quality, I'd say I've been burned so badly over the past 2 years with subpar mundane every-company mediocrity that I'm slowly pulling the Apple tentacles out of my life and jumping ship... which is really sad, since I've been a hard-core Mac-head since 1987. They need to remember Jobs didn't jump on every good idea that came through the door - they need to tighten up their product line and stop trying to throw the kitchen sink at us and simply do what they do FLAWLESSLY. Don't follow the Microsoft scrum/agile feature+deadline=profit model - it's worthless. Apple was built on it reputation for unrelentless zen quality, not the status quo. Now it's just coming off as trite and greedy - it can't come up with any one innovative idea to do well, so it simply throws everything at everyone in mediocrity, and says a la Tom Sawyer, "I'll let you pay me for the privilege of painting this fence." No thanks.

    18 of 20 people found this useful

  • 3.0 out of 5 stars

    Went through 4 replacements under warranty

    • Written by GLADE S from salt lake city

    When this works, it’s amazing. The feel and operation are great. But mine have failed consistently at about 6 months each. Here’s hoping the 2018 version has addressed the problem.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    These keyboards stop working after a short time

    • Written by Vito A from San Diego

    The keyboard was great while it lasted, but it only lasted a few short months. Now it generates the same Device Not Compatible error message that many others here are reporting, and it completely stopped working.

    Apple, you need to fix something that is fundamentally flawed in the design.

    17 of 18 people found this useful

  • 3.0 out of 5 stars


    • Written by Macy S from Fort Mitchell

    This keyboard was fantastic and low maintaince (charging wise), but I have had it for almost two years and now my iPad comes it no longer supports it. I’ve restarted my iPad numerous times, read many articles about troubleshooting, and was sure to keep my iPad updated, but nothing has worked. I heavily rely on this keyboard for school and I don’t know what to do at this point because it simply to costly to purchase another that will might break again,

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Zero Stars...Why is It Still for Sale?

    • Written by Emily H from Lake Worth

    I wish I could give this zero stars; it was a waste of money. It worked fine for a short time and then I started getting the error message about it not recognizing the device and then it didn’t work at all. There was no option for an extended warranty so I was just out of luck.

    I bought this product rather than others because it’s made by Apple, my thoughts were that it is an Apple product therefore it would have the quality one would expect. Hahahahaha....

    Sorry, I had to get back into my chair, I fell off laughing. Except it isn’t funny.

    It really doesn’t matter how well the keyboard worked when it worked. What matters is that it only worked for a few days past the warranty. And then no more keyboard. Is this a little programmer trick? Obsolescence at the 1+ day? Seems impossible but one wonders. And when it worked it only worked because I told it to ignore the “can’t connect” message 5...no 10...no 150 times an hour!

    Buy at your own risk.

    18 of 18 people found this useful