• 1.0 out of 5 stars

    I am disappointed at smart keyboard.

    When I use Smart Keyboard after sleep mode, My iPad doesn't recognize it most of the time.
    In this case, I have to disconnect it from my iPad physically.
    It's very frustrating.

    Apple support was very kind. However, It have never been sorted out.
    I believe that bluetooth keyboard is much better than Smart Keyboard.
    Finally, I gave up using it. Since then, I have been using third party potable bluetooth keyboard and cover.

    Extremely disappointing.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Worked for a while, now not so much

    I loved it for about a year. I'd use it as my normal cover, and any time I needed to type for real; I'd flip it out and it would work. Keypresses were pretty good and key spacing was good enough for me to type effectively.

    These days though... I have to fiddle with the joint and reconnect it about a dozen times or more before it actually works. It takes more effort every time and I'm just about positive it will stop working altogether in the very very near future. I never had this problem with the bluetooth logitech keyboard I used on my old iPad. Super disappointing.

    Just don't bother.

    11 of 12 people found this useful

  • 3.0 out of 5 stars

    Bought this and the pencil, now I need something else to carry both.

    Let me be clear: I really do love the simplicity of the Smart Case .. the no fuss clip and use, the three phases of use. I don’t find the keyboard hard to use, but I agree that the keyboard is above average but not the best you could use. The thing is, I also bought an Apple Pencil.

    I like using both, but after spending an additional $270, I find that I have to spend even more to solve the issue of using these as a portable device. I realize that this is the trademarked Apple style (the more you get, the more you need). I’d expect at least this much to work as one. I should count myself fortunate to even be able to use these marvels of the modern age.

    I’m using the smart case to write this. As I am writing, I should have you know that the Apple Pencil is laying on that weird fold in my pants that happens when I site down on a couch. The Apple Pencil almost magnetized to the iPad. Almost. There is no space for it between the keyboard and the iPad, and it really seems like there should be. I have often inadvertently tapped the screen while typing, and it was only after I purchased this case that I discovered there are cases that allow more space between the keyboard and the iPad.

    Don’t get me started on the separate additional case that Apple sells to keep the iPad and Apple Pencil together.

    5 of 9 people found this useful

  • 2.0 out of 5 stars

    Great product spoilt by poor quality control

    I was lucky enough to get the iPad Pro on day of release, a product I had been waiting for for years, and made sure that I got the new keyboard to go with it to fulfil my ambition of using it as a work tool.

    The keyboard is an excellent design and when it works allows me to now attend meetings with just my iPad, leaving my MacBook back in the office.

    The problem is Apples Quality Control, or lack of it.

    The first keyboard failed within 10 months, and I was lucky enough to be in support so it was replaced without question. Despite the fact that I was in the US when it failed and I bought it in the UK. So BIG Plus to Apple for that.

    However my second keyboard also started to fail around 4 months ago with the dreaded Device Not Supported error, and a quick Internet search will reveal that this is not an uncommon problem.

    As I intend to replace my iPad this year I do not want to fork out another £169 for a faulty product that will most likely not fit on the new iPad, so I have lived with the problem for the last 4 months.

    I have tried all of the suggested fixes on-line, some work, some don't and as there is no discernible pattern to the failures I just have to live with it and hope that the keyboard works when I am in a meeting and need to use it.

    Fix the quality and this is a solid 5 star product. I nearly gave it 1 star, but at the end of the day it is a good product let down by poor quality control - or maybe a design flaw.

  • 1.0 out of 5 stars

    Device not supported error

    Be aware of the possibility that your iPad may someday refuse to recognize this device. I never left a bad review for an Apple product, but this REALLY irks me.

    25 of 28 people found this useful

  • 5.0 out of 5 stars

    Great for a while. To be great again?

    I bought this with the Apple pen and my iPad Pro for school about 13.5 months ago. Initially this was the greatest tech and note-taking combination I had ever had. Connection was flawless, response time seamless, and function was phenomenal.

    6 months ago that started to change. Connection broke several times, keystroke recognition slowed, and I had to constantly adjust the positioning of my iPad to get the connection back.
    4 months ago I began having to detach and reattach the keyboard to get it back - often multiple times for each instance.
    2 months ago I began receiving spastic 'battery charging' readings (and sounds, the one that plays when you plug something into the lightning port) which lead to the screen not staying off and the battery draining when not in use. This issue persisted whether in cover-form or keyboard-form.
    Throughout this evolution I was working with Apple-approved technicians to find fixes, hence some of the stuff I tried above.

    Now I have a completely non-functional, $169.99 keyboard. I can still use it as a stand, I guess. 3 stars because product WAS great, but is now broken.

    Called Apple support and luckily they (Becca) have been incredible for helping me with replacing the product. I got set up with express-replacement and should be expecting that any day now. This customer service is the reason why this product maintains a 5 star rating - one I believe that the product deserves besides the issues above.

    Hopefully this one lasts longer, but for now I am pleased!

    8 of 8 people found this useful

  • 5.0 out of 5 stars

    Excellent keyboard

    Honestly, this is a great keyboard.

    It uses the same technology as the new MacBook Pro keyboards, so they are light to type on. The keyboard doubles up as a light and thin case for the iPad Pro, so its easy to carry. I’ve typed long documents using this keyboard and its been comfortable.

    Other reviews have said that it doesn’t come with a back cover for the iPad, but that’s not a drawback. This is a keyboard that doubles up as a screen cover so protecting the back was never one of its functions. And you can easily buy a back cover for cheap if you like.

    Alternatives like the Logitech keyboard are good, but add significant weight to the iPad, so it would no longer remain the sleek, slim tablet that you bought.

  • 1.0 out of 5 stars

    The worst Apple product ever

    It’s great when it works and I like the design too, but I can’t accept the annoying messages and the dings every 1-30 sec and the blinking charging sign. Also, it drains the battery when the iPad is in my backpack- I can hear the warning sound on every single step.
    I love all my other apple products, but the “smart” keyboard is huge disappointment. My colleague is using a 49$ 3rd party keyboard without any issues for more than a year. It’s a shame

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Negative ten stars: worst keyboard or product in the history of technology.

    I love this keyboard. When it works. Unfortunately, it doesn't work often. Just before I am ready to throw out my investment, it starts working. Then, when I get happy enough that it is working, it doesn't work any more. There is no pattern to this other than the precise targeting of my emotional state to utterly infuriate me. This is a kind of triumph for the creative team to have come up with something that so perfectly irritates me. Congratulations! Honor is yours.

    14 of 18 people found this useful

  • 2.0 out of 5 stars


    This keyboard was nice when it worked. It started having issues when update 11 came out. Then it stopped working altogether. I took it to the apple store and confirmed it was bad. Then I was told that apple would not stand behind the product and replace it. If they won't stand behind the products they sell I will no longer be buying them.

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    What a great failure.

    I’ve had this keyboard since the day I bought my iPad Pro 12.9 a Little more than a year ago. Well before the warranty expired I started getting messages of “accessory not supported” was told to update and erase iPad. Didn’t help. Now the keyboard does it more than ever and most of the time doesn’t work and the warranty is over. The keyboard is great only when it works. It’s really disappointing Apple won’t replace these keyboards with so many people having the same problems its should be recalled. There is a defect. A keyboard that cost so much to should be warranted for 5 years.

    20 of 20 people found this useful

  • 1.0 out of 5 stars

    Hard to connect

    Very frustrating when connecting the keyboard to my ipad pro. I have to reposition it 3-4 times before i can get it connected to these little connectors between the ipad and keyboard, and when i move it a little bit it disconnects easily and reconnect it again. I hope apple will solve this problem on their next version

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Great when it worked....

    This was great while it worked. Which was approximately 12 months. After which the dreaded this accessory is not supported by your device message reared its ugly head.

    So sadly I’m now left with a rather expensive dust cover for my iPad. Which lets just say is not what I was hoping for when I decided to buy it last year

    Extremely disappointing

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Not Recommnded

    After a period of very satisfactory performance, I started getting the message “This accessory is not supported by this device" and the keyboard only worked intermittently. A search on the web reveals that this is a very common problem. That Apple has ignored. When purchasing a very expensive accessory from Apple, one expects better.

    21 of 21 people found this useful

  • 1.0 out of 5 stars

    Great...when it works

    I liked this keyboard a lot. After a while it started to have connectivity issues. For a keyboard in this price range it either has to work for many years or there needs to be a decent replacement service, in my view. Unfortunately Apple support has been really poor to get this fixed.

    22 of 22 people found this useful

  • 1.0 out of 5 stars

    After using 14 months it is not recognized by THE IPAD PRO. HaHaHa

    Making love magnetically since they were unboxed how can they unable to recognize each other after 14 months. They should love each other at least 3 years.

    23 of 24 people found this useful

  • 3.0 out of 5 stars

    I loved it while it lasted.

    It was a wonderful wonderful keyboard for about 18 months. Not sure if it's software updates or "decaying" hardware but now the "accessory not supported" notification pops up all the time. :(

    16 of 16 people found this useful

  • 5.0 out of 5 stars

    Best Keyboard I've Used

    The 12.9 is a actual full sized keyboard and is in part what keeps me on the 12.9 iPad Pro. I have the second generation iPad Pro, but the nice thing is I can upgrade and use the same keyboard cover.

    As a masters level student, I've now typed over 100 pages of research paper on the iPad Pro and the Smart Keyboard and I wouldn't go back. There is a learning (feeling) curve when you first move to any of Apple's low travel keys, but I've slowly been moving that direction for 5 years and I wouldn't go back to pushing my old PC keys that traveled half and inch every time. My speed and accuracy is identical to a physical keyboard.

    I would even go out on a limb and say that the fabric keys on the Smart Keyboard is my favorite keyboard to type on. Also its spill proof, which I have yet to test, but I'm glad a worse case scenario is a new Smart Keyboard instead of a new computer.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Good only when it connects

    While I spent a bomb on investing in iPad 12.9, the pencil and the keyboard... The smart board has only added to my frustrations.. Every time i have to struggle to get the Smart Keyboard to work.. from the detaching and re attaching to re boot something or the other has always gone wrong to the extent I end up using the screen keyboard to get my work done...

    I have used the I-Mac magic keyboard connected via bluetooth.. always worked with the comfort of a known keyboard...

    21 of 21 people found this useful

  • 1.0 out of 5 stars

    I should have listened to the reviews

    When you spend over $180 (after taxes) for a keyboard, it needs to work. I am a PhD student who is always taking notes for book reviews and lectures. It is infuriating when you pull open your iPad at the beginning of class, begin to type what the professor is saying..... oh wait, you can’t because the keyboard isn’t being synced up to the iPad. It is embarrassing to repeatedly have to take the iPad off of the keyboard, move it around, try to pop it back on and hope it works etc. This happens each time I go to use the keyboard, and ends up being a 3-5 minute ordeal before it works. When this product works, it is sleek and awesome. It’s just a matter of getting it to hook up to your device! Very frustrating and not worth the enormous price tag. Until apple fixes this problem, I would look elsewhere if I were you.

    22 of 22 people found this useful