• 1.0 out of 5 stars

    Excellent Concept, But Not Durable!

    This is by far the best keyboard for the iPad pro that I've tried. It is the lightest, it has the most utility (you can pair it with any number of cases for the back, or not at all), and it works seamlessly in theory. The problem is that theory is not practice. Mine has essentially stopped working like it is supposed to. I repeatedly get "Accessory Not Supported" error messages that I have to dismiss, and it's only after long amounts of jiggling, pleading, etc. that I can even get my iPad to recognize the keyboard and begin typing. Given the cost of this device, I would expect something with far more durability and accordingly cannot recommend it.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Hot Garbage

    I wish I could give this keyboard 0 stars, because it simply doesn't work. It's attractive and feels good to type on, given the form factor, but the two that I bought both exhibited the same connectivity issues that other reviewers have mentioned.

    The keyboard will random disconnect in the middle of use with no discernible reason or pattern. There is also no dependable way to reset the connection. It's just a matter of patiently physically disconnecting and reconnecting until it decides it wants to work. These connectivity issues will crop up multiple times a day during a normal workday, making the keyboard completely unusable for my use case.

    This product is absolute trash. It's insulting that Apple has continued selling it, knowing that these problems have existed for more than 6 months. I'm sorry, but unlike at least one other reviewer here, when I spend over $150 on a keyboard, I expect it to at least perform its basic functionality seamlessly. Some of these reviews give credence to the "Apple sheep" jabs that are often thrown our way.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Keyboard disconnects when using on uneven surface (like a lap)

    Using this Apple keyboard has been frustrating. After three months I find that the keyboard disconnects from the iPad frequently unless it is sitting perfectly flat on a stable surface. I prefer to use iPad on the sofa while it rests on my lap (like a laptop). I frequently have to re-seat the ipad on the magnetic connector to get the keyboard to engage, which disrupts my workflow and creates frustration.

    I wish Apple had used a more stable connector.

    When I purchased this keyboard I knew that there were no volume and brightness keys. After three months of use, I now sorely miss them. Having to move my hands away from the keyboard to use the physical volume button or to navigate to the brightness control panel interupts workflow more than I had assumed. It is irritating.

    I am now looking at bluetooth keyboards to replace this one. I just doesn’t work the way I had hoped it would. For how I use iPad, this keyboard gets in the way more than it helps.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Doesn’t work

    This thing is a piece of garbage! I just got it with a new iPad, and it won’t connect. After an hour of trying, it worked for a second, then stopped again. After reading the terrible reviews, I’m just returning it for a refund. I’m not even going to mess with it anymore.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Fails to connect ...

    I don’t like the mushy keys. Maybe if it could stay connected I would use it enough to get used to it.

    Mine is junk.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Keyboard unresponsive after wifi popup window

    Every time our hospital Wifi window pops up asking if I want to join the network the keyboard becomes completely unresponsive. To get the keyboard working I need to push the power button and then turn it back on. Unfortunately, that disconnects me from the wifi network as well. Apple, please address this functionality issue! Popups should not kill the keyboard!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    I love this keyboard Until it fails to detect.

    I love this functional and versatile keyboard very much—but unfortunately—until it fails to detect iPad 80% of the time. I went through several replacements (including brand new keyboard on sale in store) until I got full money back from Apple. Genius Bar even tried it out on iPad on display but to their dismay, it does not work! I am hoping Apple fixes the issue for the next version. Great idea but does not work!

    20 of 21 people found this useful

  • 4.0 out of 5 stars

    Pretty good, but the price is a bit much.

    I’ll hand it to this cover/keyboard. It’s simple, it works like it’s supposed to. Handy and lightweight. Folds easy and feels good to type on. Heck, I’m using it to write this review. It’s very good at doing what it’s supposed to do, and the shortcut keys are super handy.

    Only downside is the price. You could probably find a 3 party keyboard for a lot cheaper with better protection. That’s my only gripe. But I wanted to indulge when I picked up the 12.9 iPad Pro 2017 edition, so I bought this with it.

    Besides the price, I highly recommend.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Horrible product - do not bother

    I’ve used the Smart Keyboard with a brand new 12.9-inch iPad Pro for about two months now. I’m left to conclude that this is an exceptionally flawed product of the likes I have never seen from Apple. I’m uncertain if it is a hardware or software issue, but my keyboard quite simply does not work as advertised. I flip the keyboard to type mode, and the software keyboard remains up and the hardware keyboard unresponsive. I have to disconnect and connect the keyboard anywhere from 5-10 times for it to work. This happens every single time I try to use it. If it is balanced on my lap, a slight movement will disconnect the keyboard and start this process all over again necessitating 5-10 reconnections. As I sit on a cramped airline seat writing this review, I’ve connected and disconnected the keyboard about 15 times and it still refuses to work. I scheduled a Genius Bar appointment, went in and outlined my issue, and was told that this is just how it is with this product. Unbelievable. I thought iOS 11.2 would correct the issue, but it has not. I will continue to complain until Apple does something about this!

    36 of 45 people found this useful

  • 4.0 out of 5 stars

    Great in theory; Inconsistent in practice

    I've had this product for almost two years now and in theory it's perfect: the always on functionality is great and I love only having to charge my iPad. I had a Logitech keyboard for my old iPad, which worked great but I never remembered to charge it. The Smart Keyboard eliminates my own human error, which is really convenient given my hectic work schedule.

    After about a year and a half it became almost completely unusable—my model fell under the extended replacement program, so I got a replacement. Weirdly, however, I was still having issues with the replacement. My iPad still has AppleCare+, so I got my iPad swapped out after some testing at the Genius Bar showed that the continued issues might instead be resulting from the iPad and not the new keyboard. This, unfortunately, didn't solve the issue and I now have a second replacement Smart Keyboard in the course of two weeks. Don't get me wrong, Apple Support nailed it—I'm now working with a brand new keyboard and iPad (well... remanufactured, but same difference), but it's been a needlessly convoluted and frustrating couple of weeks.

    Hopefully my new (third!) Smart Keyboard works more consistently than my last two. I really want to love this product, but my spotty experience has me thinking that I might just have to live with a 10-20% failure rate that requires me to disconnect and reconnect my keyboard a few times to get it working.

    First world problems, am I right?

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Bad design - poorly thought out

    I just bought 2 iPad Pro's 12.9" with 512 memory, 1 pencil and one Smart Keyboard. The first keyboard didn't work, so I went to the Apple store and it was replaced as neither I nor the tech could make the first one work. The next day, the new keyboard didn't work. And not on both iPads. So back to the Apple store. The poor tech tried and tried, and then discovered that the positioning of the 3 contacts is very sensitive. Off a tiny bit and no connection. Now I can get it to work.

    I have a Microsoft Surface Pro keyboard, and I never had any issues connecting my keyboard. 1) the magnets were much stronger and 2) there were positioning pins for perfect alignment. How is it that the smart guys at Apple never saw this coming? Are they so self confident that they never looked at Microsoft's setup.

    For the large cost of the Smart Keyboard I deserve something a lot better. It isn't even backlit like the Surface Pro. This keyboard belongs on a low end tablet - not on an Apple product. I really can't recommend this keyboard. Apple should just call it a keyboard, not Smart Keyboard. Smart and smartly designed it isn't.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    IF YOU'RE GOING TO CHARGE A PREMIUM PRICE, IT BETTER BE A PREMIUM PRODUCT

    THIS KEYBOARD IS NOT WORTH THE MONEY OR FRUSTRATION. APPLE - IF YOU'RE GOING TO CHARGE A PREMIUM PRICE, IT BETTER BE A PREMIUM PRODUCT.

    They call it a Smart Keyboard but I'm still trying to figure at what makes it "Smart". From the start, it was difficult to get it to stay in place. It felt like I was wrestling with magnets, getting the right angle and having it stay in place. The only "smart" attributes are: 1. there's no pairing necessary and 2: no need to charge/power the keyboard so no extra power cable.

    I'm on my 2nd keyboard after the first was replaced. The keyboard works when it's fresh out-of-the-box but after a few months, the connectors between the iPad and keyboard lose their ability to connect. You have to constantly adjust the angle of the iPad to get it to connect again. However, over time, it just doesn't stay connected. Now, I'm out of warranty, it will not be replaced for free and I will not be buying another one.

    I'm a devoted fan of Apple, but this keyboard is a big disappointment.

    27 of 28 people found this useful

  • 1.0 out of 5 stars

    Plagued By Software Failures

    The keyboard is nice to use — when it works. Which is perhaps 60% of the time.

    Let’s not get all googly-eyed about it. It’s a *wired* keyboard (no Bluetooth nor anything else). The Smart Connector magnetic attachment is boffo for ease of snapping it on and off. Which is great, cuz you’ll be doing that. A lot.

    I titled this review as ‘software failures’ because I strongly believe that is exactly where the connectivity failures reside. The iPad has firmware or software that cycles to detect attached accessories. An ‘accessory’ can be a charging cord, the pencil, the keyboard, or even AirPods.

    Whenever you plug anything into the charging port — such as the pencil, to pair it or to charge it — the keyboard will fail within a minute or two. Like clockwork.

    Repeatable, verifiable, detectable: Obvious.

    Just my individual iPad, you say? Nope. It has all been replaced by Apple after I refused defects in what amounts to a nearly $2,000 tablet. The problem persists.

    What to do? Be conscious about using the charging port or connecting accessories to the iPad if you really need to get something done that requires a keyboard.

    This is not the Apple you were looking for. Nor even the Apple you thought you had.

    But it is the Apple you got.

    19 of 22 people found this useful

  • 1.0 out of 5 stars

    Stopped working in less than a year and just can’t use it

    It was a great keyboard while it lasted just about 10 months now no matter what I do I get an error saying “accessory not supported” and earlier it gave me this error one out of 4 Times now it just won’t connect - I am a die hard Apple fan with 4 iPhones, e iPads, 2 iMacs, and a MacBook Air but this is just a piece of garbage I feel cheated laying such an expensive price for something that will not even last a year - Apple is famous for long lasting products this one is terrible

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Very bad product.

    My keyboard is collecting dust in the corner of the house somewhere. It is not user friendly, it is awkward and the keys do not make good connections while typing. I am a huge Apple fan...I have been using their produces since 1986 and this is an embarrassment. I had the Logitech version 1 on my last IPad and it was wonderful. The new Logitech keyboards are cumbersome. This Apple keyboard is a frustrating floppy piece of junk...it’s best served to collect dust. Dont Buy this floppy poor quality keyboard- it is not worth the price!

    12 of 16 people found this useful

  • 5.0 out of 5 stars

    Best key board

    I’ve had my keyboard for 2 years and haven’t had any problems. It’s easy to use and easy to clean because the keys are almost flat.

    11 of 13 people found this useful

  • 3.0 out of 5 stars

    It's great - when it works...

    I have never experience better typing in my life. Smooth, easy, and no battery needed. With that said, it comes with down falls. The connection constantly is interrupted. I have to remove the iPad and reconnect multiple times for the keyboard to sync properly with the iPad. I am thinking about returning and getting a new one - I think mine may be defective. I don't think it's suppose to do this all the time, everyday - not for the $$$ at least.

    16 of 16 people found this useful

  • 2.0 out of 5 stars

    Expensive piece of garbage!!!

    Fortunately, I did not buy this product it was a gift. This thing is way overpriced for a keyboard even if it was perfect. That said, I’ve had it constantly disconnecting and have to reseat the connection quite frequently and sometimes that doesn’t even do the job. If i give it 10 minutes and try again it starts working again. The keyboard feels a little strange but you get used to it after a while. This is in no way a protective cover, maybe it will protect against minor scratches on the front screen, but that is it. Also, do not trust the stability of your iPad in this case, it will easily fall (most likely forward) and hopefully it drops somewhere where it will not break. The case falls off when just closing it about 1\3 of the time when I’m careful. When the keyboard is working, it’s ok if you don’t bring your iPad anywhere but the couch... Seriously, do not buy this unless you are that curious and want to drop a little more than $150 to find out. Or buy it if you love Apple so much you don’t care about the quality of the product.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Not so smart Smart Keyboard

    I purchased this keyboard 3 days ago from the apple store along with the iPad Pro. The keyboard is constantly disconnecting from the iPad. To reconnect you need to disconnect the keyboard from the iPad and reboot the system. In the past three days I have done this at least 15 times. Some of those times I have not had success with connectivity. I just completed an attempt to figure out a solution with apple chat support and was instructed to return to the apple store to exchange the keyboard. I did a search online to find out this has been a common known problem for several months. Many have exchanged for a new keyboard that has the same problem.
    This is very disappointing that apple continues to sell a product that is having the problems myself and many others are dealing with.
    My keyboard will be getting returned.

    15 of 16 people found this useful

  • 2.0 out of 5 stars

    Usability not so good especially for a lefty (left handed that is)

    First probelm i had was that when attached, the keyboard has the ipad home key on the right. I have always used ipads with the home key to the left. Nothing to be done. Next, if im using a keyboard, i don’t want to have to go to the touch screen to navigate. The keyboard has limited navigation, but when you’re on a screen full of icons, for instance, the direction keys dont let you move from icon to icon. So you have to get off the keyboard and then back on. If you highlight an icon, the enter key ought to select it as if you clicked on it. Nope. I dont like that. I am returning mine.

    The keyboard itself is knd of cramped even though jit doesnt have the full complement of keys. I didnt like typing with it. I suggest you study the keyboard layout before you buy.

    6 of 8 people found this useful